I booked a water view at BWI and got a courtyard view. Nice view of Illuminations, NO water. Not even a puddle.
I tried to resolve it with Disney (long story), but it never happened. Never got my money back.
For the most part I don't talk about it on the DIS, but I couldn't resist mentioning it in this thread.
On the flip side, I have booked garden views and been upgraded to water views on a number of occasions, so I have forgiven them. Pretty much. Not entirely.