Broken Suitcase Wheel

[Jerusalem Gal]

If it was an old suitcase like you said, old things sometimes break.... I'm not sure why you would think to place blame with the resort when an old thing breaks. They're not indestructible. If it's a quality suitcase it most likely has a warranty (although I don't know if it will cover the wheels like that) if it was a cheap thing, that's probably why it broke.

I never said it was an old suitcase. It wasn't. And it was perfectly fine before leaving the resort. We live overseas and the suitcase is from the US. Warranties won't help at this point, unfortunately.

 

[Jerusalem Gal]

Thank you to everyone who took the time to answer.
I'm not sure why so many of you are being judgmental...

The suitcase was fine before they handled it and broken afterwards. I have various reasons for taking a month to think of speaking to them.
I asked your opinion and got an answer- thank you.

 

[hawaiilife]

I spend a lot of time reading these boards but don't post much. I have noticed a trend on these boards. People judge like crazy if you ever bring up compensation or complaining to Disney in any way. It can be valid but people on here don't care. I have had good luck at Disney over the years. I have never had to complain but I would not hesitate to complain if it was warranted. In your situation, it is warranted in my opinion. Anyone who says they wouldn't be upset if their baggage was broken is lying. When you hand over your baggage to Disney, you expect to receive it back in the same condition. This doesn't sound like normal wear and tear to me.

The same thing goes for upgrades on these boards. I have been to Disney 8 times and each time I have asked for a free resort upgrade and was given it. Every time. Sometimes in the form of a preferred room, and in a couple of instances, we were upgraded to a deluxe from a Value or Mod. People on here will tell you that it is tacky and cheap to ask, but if that were the case why does Disney do it for me with a smile, each and every time?

If I were you, I would contact guest.services@disneyworld.com. This is the email address to Guest Experience Services. Be sure to include a phone number and someone will contact you.

Sorry you were treated so poorly on here.

HTH.

 

[jaceraden]

Also, to the PP who assumed it was a carryon- it wasn't. Just a big old suitcase.

This is why a poster assumed it was an old suitcase. It wasn't just a random assumption.

 

[Jerusalem Gal]

This is why a poster assumed it was an old suitcase. It wasn't just a random assumption.

Thanks. I didn't even realize I'd written that- I meant it as a figure of speech. It wasn't an old suitcase.

I spend a lot of time reading these boards but don't post much. I have noticed a trend on these boards. People judge like crazy if you ever bring up compensation or complaining to Disney in any way. It can be valid but people on here don't care. I have had good luck at Disney over the years. I have never had to complain but I would not hesitate to complain if it was warranted. In your situation, it is warranted in my opinion. Anyone who says they wouldn't be upset if their baggage was broken is lying. When you hand over your baggage to Disney, you expect to receive it back in the same condition. This doesn't sound like normal wear and tear to me.

The same thing goes for upgrades on these boards. I have been to Disney 8 times and each time I have asked for a free resort upgrade and was given it. Every time. Sometimes in the form of a preferred room, and in a couple of instances, we were upgraded to a deluxe from a Value or Mod. People on here will tell you that it is tacky and cheap to ask, but if that were the case why does Disney do it for me with a smile, each and every time?

If I were you, I would contact guest.services@disneyworld.com. This is the email address to Guest Experience Services. Be sure to include a phone number and someone will contact you.

Sorry you were treated so poorly on here.

HTH.

Thank you for this. I felt pretty awful after this thread. Like I'd done something wrong...
I'm glad to hear you've had such great experiences with upgrades and your trips in general!!

 

[bfost87]

I find it crazy how people respond to people on this board sometimes. How is "suck it up" an appropriate response to someone asking a simple question or for an opinion on something?

 

[kaytieeldr]

The suitcase was fine before they handled it and broken afterwards.

About ten years ago, it took almost three months for me to break my leg. I tripped on a box at work in April and did 'something' to it, because I started limping. Late July, I starting catching my foot on ridiculous things a door jamb, the grout line in ceramic tile - and kept falling. Went for an MRI, trip on the low-pile carpeting, couldn't get up. Three months, bone finally broke. So unless people are examining luggage every time it changes hands, there truly isn't any way to determine fault. Or timing.

People judge like crazy if you ever bring up compensation or complaining to Disney in any way. It can be valid but people on here don't care.

Well, when your luggage is damaged by the airlines, you have a very small window of opportunity to file for compensation. American allows 24 hours for domestic flights and seven days for international. Since Disney doesn't transport passengers more than 20 miles, why should even this bastion of customer service be held to a standard 3,000% greater than the airlines - which have many more years' experience handing millions, if not billions, more suitcases?

The same thing goes for upgrades on these boards. I have been to Disney 8 times and each time I have asked for a free resort upgrade and was given it. Every time. Sometimes in the form of a preferred room, and in a couple of instances, we were upgraded to a deluxe from a Value or Mod. People on here will tell you that it is tacky and cheap to ask, but if that were the case why does Disney do it for me with a smile, each and every time?

Outside of Las Vegas, asking for a free upgrade is tacky and cheap. Tacky because it's classless, and cheap because it's cheap - especially phrased as stated here. Where else do or would you ask for free upgrades? On your flight, from Economy to First? In a restaurant, from hamburger to steak? At the jeweler, from a Timex to a Rolex?

I find it crazy how people respond to people on this board sometimes. How is "suck it up" an appropriate response to someone asking a simple question or for an opinion on something?

How is, "at this point/a month after the incident and with no definitive proof there's no point," in any way "suck it up?"
Sometimes it seems people go out of their way to take offense.

 

[Jerusalem Gal]

About ten years ago, it took almost three months for me to break my leg. I tripped on a box at work in April and did 'something' to it, because I started limping. Late July, I starting catching my foot on ridiculous things a door jamb, the grout line in ceramic tile - and kept falling. Went for an MRI, trip on the low-pile carpeting, couldn't get up. Three months, bone finally broke. So unless people are examining luggage every time it changes hands, there truly isn't any way to determine fault. Or timing.

Well, when your luggage is damaged by the airlines, you have a very small window of opportunity to file for compensation. American allows 24 hours for domestic flights and seven days for international. Since Disney doesn't transport passengers more than 20 miles, why should even this bastion of customer service be held to a standard 3,000% greater than the airlines - which have many more years' experience handing millions, if not billions, more suitcases?

Outside of Las Vegas, asking for a free upgrade is tacky and cheap. Tacky because it's classless, and cheap because it's cheap - especially phrased as stated here. Where else do or would you ask for free upgrades? On your flight, from Economy to First? In a restaurant, from hamburger to steak? At the jeweler, from a Timex to a Rolex?

How is, "at this point/a month after the incident and with no definitive proof there's no point," in any way "suck it up?"
Sometimes it seems people go out of their way to take offense.

I did indeed get a comment saying I should "suck it up" and buy a new suitcase. People haven't been very friendly here and I'm not sure why. I'm certainly not trying to take offense.
At this point I'm sorry I even asked.

 

[piccolopat]

I find it crazy how people respond to people on this board sometimes. How is "suck it up" an appropriate response to someone asking a simple question or for an opinion on something?

Because like it or not, suck it up is an opinion. When questions are asked you shouldn't just expect answers that you like or agree with.

 

[Tonka's Skipper]

The easiest thing to do is look up the manufacturers web site (or ask at the store you brought it at), find the model and order a new wheel. Likely only 2 or 4 screws to put in.

AKK

 

[dashofsunshine]

We took brand new rolling suitcases on a two week trip to Italy, many years ago. When we got off the plane in Rome and got our luggage, my suitcase wheel was broken. I lugged that suitcase with a broken wheel and two weeks worth of clothing through the streets of Pisa, Venice, Rome, and Florence.

The airline did not care, and said "these things happen." So...I hope Disney can help, but I wouldn't count on it, sadly.

 

[Jerusalem Gal]

Because like it or not, suck it up is an opinion. When questions are asked you shouldn't just expect answers that you like or agree with.

I'm not talking about the practical answers I got. Just the tone.
Anyway, thanks everyone.

 

[JaimeK]

I'm not talking about the practical answers I got. Just the tone.
Anyway, thanks everyone.

It's a message board - tone is very hard to convey in text. But I don't think anyone has been particularly harsh here.

The issue is that you have NO IDEA when this damage took place. You mentioned several times Disney handled your bags, but you handled them in between those times. The airline handled your bags earlier. You think the wheel became damaged at some point, but you don't know when. You only know when it finally broke (while in your possession). I don't see how you can ask for compensation for that.

 

[hawaiilife]

About ten years ago, it took almost three months for me to break my leg. I tripped on a box at work in April and did 'something' to it, because I started limping. Late July, I starting catching my foot on ridiculous things a door jamb, the grout line in ceramic tile - and kept falling. Went for an MRI, trip on the low-pile carpeting, couldn't get up. Three months, bone finally broke. So unless people are examining luggage every time it changes hands, there truly isn't any way to determine fault. Or timing.

Well, when your luggage is damaged by the airlines, you have a very small window of opportunity to file for compensation. American allows 24 hours for domestic flights and seven days for international. Since Disney doesn't transport passengers more than 20 miles, why should even this bastion of customer service be held to a standard 3,000% greater than the airlines - which have many more years' experience handing millions, if not billions, more suitcases?

Outside of Las Vegas, asking for a free upgrade is tacky and cheap. Tacky because it's classless, and cheap because it's cheap - especially phrased as stated here. Where else do or would you ask for free upgrades? On your flight, from Economy to First? In a restaurant, from hamburger to steak? At the jeweler, from a Timex to a Rolex?

How is, "at this point/a month after the incident and with no definitive proof there's no point," in any way "suck it up?"
Sometimes it seems people go out of their way to take offense.

Thanks. I didn't even realize I'd written that- I meant it as a figure of speech. It wasn't an old suitcase.


Thank you for this. I felt pretty awful after this thread. Like I'd done something wrong...
I'm glad to hear you've had such great experiences with upgrades and your trips in general!!

Don't feel awful. It's amazing what people will say in front of their computer screen that they would never say to your face. Just ignore it I guarantee if you message Disney, they will make it right. Their CS is stellar.

 

[hawaiilife]

About ten years ago, it took almost three months for me to break my leg. I tripped on a box at work in April and did 'something' to it, because I started limping. Late July, I starting catching my foot on ridiculous things a door jamb, the grout line in ceramic tile - and kept falling. Went for an MRI, trip on the low-pile carpeting, couldn't get up. Three months, bone finally broke. So unless people are examining luggage every time it changes hands, there truly isn't any way to determine fault. Or timing.

Well, when your luggage is damaged by the airlines, you have a very small window of opportunity to file for compensation. American allows 24 hours for domestic flights and seven days for international. Since Disney doesn't transport passengers more than 20 miles, why should even this bastion of customer service be held to a standard 3,000% greater than the airlines - which have many more years' experience handing millions, if not billions, more suitcases?

Outside of Las Vegas, asking for a free upgrade is tacky and cheap. Tacky because it's classless, and cheap because it's cheap - especially phrased as stated here. Where else do or would you ask for free upgrades? On your flight, from Economy to First? In a restaurant, from hamburger to steak? At the jeweler, from a Timex to a Rolex?

How is, "at this point/a month after the incident and with no definitive proof there's no point," in any way "suck it up?"
Sometimes it seems people go out of their way to take offense.

Your leg and a piece of luggage is hardly the same thing. The analogy doesn't work.

American might allow 24 hours but if the OP had a good reason for waiting, like she said she does (and she's international), then I can't imagine Disney not taking her seriously. What is Disney's policy? Do you even know? Again, your example doesn't work, but thanks.

Why is it okay to ask for a free upgrade at Las Vegas? Just because you say so? You don't make the rules on class. I don't phrase it the same way I typed asking for a free upgrade, but glad you took that literally as well. The hospitality industry is very different than asking for an upgrade to steak at a restaurant or a timex to rolex. Your analogies are hilarious. I was born and raised on Maui, and have worked at a few different resorts, on Oahu when I was in college and also a very upscale resort here on my home island. You wouldn't believe how many people would ask for upgrades, and most of them were far from classless. I didn't mind helping make their stay better if I could, and Disney obviously feels the same way. If Disney told their CMs that it was classless than why would they do it? Maybe you should re-evaluate your definition of class.

That's all I am going to say about that. If you respond, I won't even bother reading it, so save you're breath.

Sorry for hijacking your thread OP, but please don't let these few bad apples get to you! Most people on these boards are really nice, you just happen to hit a nerve with the wrong people this time.

 

[Dug720]

Your leg and a piece of luggage is hardly the same thing. The analogy doesn't work.

Actually that one does work. The initial damage was done in one event and then it finally gave. Very likely the damage that led to the wheel break happened elsewhere.

 

[Hopefully]

I spend a lot of time reading these boards but don't post much. I have noticed a trend on these boards. People judge like crazy if you ever bring up compensation or complaining to Disney in any way. It can be valid but people on here don't care. I have had good luck at Disney over the years. I have never had to complain but I would not hesitate to complain if it was warranted. In your situation, it is warranted in my opinion. Anyone who says they wouldn't be upset if their baggage was broken is lying. When you hand over your baggage to Disney, you expect to receive it back in the same condition. This doesn't sound like normal wear and tear to me.

The same thing goes for upgrades on these boards. I have been to Disney 8 times and each time I have asked for a free resort upgrade and was given it. Every time. Sometimes in the form of a preferred room, and in a couple of instances, we were upgraded to a deluxe from a Value or Mod. People on here will tell you that it is tacky and cheap to ask, but if that were the case why does Disney do it for me with a smile, each and every time?

If I were you, I would contact guest.services@disneyworld.com. This is the email address to Guest Experience Services. Be sure to include a phone number and someone will contact you.

Sorry you were treated so poorly on here.

HTH.

Name Calling is unnecessary, unfriendly and rude. People who express opinions different than yours are not "Lying"

 

[hawaiilife]

I did not name call. I said they would be lying. No one wants their property damaged. I did not say anyone in particular is a liar, or put anyone down. That is my opinion. I'm not sure who would enjoy having their property damaged by someone else.

You also just said name calling is unfriendly, and rude, referencing my post as name calling. I didn't call anyone a liar, but you just called me rude and unfriendly. Who is name calling now?

 

[Nancyg56]

I did indeed get a comment saying I should "suck it up" and buy a new suitcase. People haven't been very friendly here and I'm not sure why. I'm certainly not trying to take offense.
At this point I'm sorry I even asked.

I did not notice anyone being unfriendly. I did see that most people, and I am one of those people, think that while there is a possibility that Disney may have damaged your bags, others handled them as well, so who did the damage? It could easily have been you, the baggage handlers, anyone. If you feel that in order to be friendly we must agree....

Don't feel awful. It's amazing what people will say in front of their computer screen that they would never say to your face. Just ignore it I guarantee if you message Disney, they will make it right. Their CS is stellar.

THIS is why folks are skeptical. Disney will make it right....just like that.

I was on DME and was treated to a lovely discussion by the folks in the seats in front of me. How to blame Disney because there was a rip in their expensive bag. They were pretty excited as they discussed how they were going to blame Disney and the DME personnel for damage they did. I did comment that I thought they were "tacky".

 

[hawaiilife]

I did not notice anyone being unfriendly. I did see that most people, and I am one of those people, think that while there is a possibility that Disney may have damaged your bags, others handled them as well, so who did the damage? It could easily have been you, the baggage handlers, anyone. If you feel that in order to be friendly we must agree....



THIS is why folks are skeptical. Disney will make it right....just like that.

I was on DME and was treated to a lovely discussion by the folks in the seats in front of me. How to blame Disney because there was a rip in their expensive bag. They were pretty excited as they discussed how they were going to blame Disney and the DME personnel for damage they did. I did comment that I thought they were "tacky".

If you read above, I said that I have never personally complained to Disney. But they will likely make this right if they deem it to be their fault. They do have stellar CS.

The folks that you just referenced are rare I would hope. That is absolutely sickening and beyond tacky - I would call that fraud.