Broken Crocs

[Banana magic]

This is the 2nd pair of crocs DD9 has had that have broken. She was swinging and our dog ran under her and when her fit hit the dog, the strap broke. The last pair the strap broke in school. Has anyone else had a problem like this? DH says no more crocs (or cheaply made garbage shoes as he calls them). Now DD is all upset because she loves her crocs.

 

[HelenePA]

I thought you could just buy or even get broken straps for free for crocs?

 

[Cruise]

Crocs replaces both straps and rivets free of charge. I had a rivet break once, used the website contact form to request (what I thought was) 1 rivet and had a little ziplock baggie of about 8 replacement rivets in my mailbox within a week. If the strap is intact and has just come free of the rivet, that's all you need. If the actual rubber strap has broken (either the strap or the little hole around the rivet), you'll need a strap replacement.

From the Crocs website:
Will Crocs, Inc. replace a broken rivet?

Yes! Click here to request rivets! You will need to register for our website if you are not already. We will send them to you at no charge.

Will Crocs, Inc. replace a broken strap?

Yes! Click here to request a strap. Please give us the size, color and model of the shoe. Include your shipping address and we’ll ship you a new strap at no charge.


Rivet specific request link:
https://shop.crocs.com/signin.aspx?returnURL=RivetOrder.aspx

For straps, you use the general contact form and put your information (size, color, etc) in the comments box:
http://www.crocs.com/contact_us/

DH can't complain about that, right?

 

[momto2inKC]

You can get replacement straps and the little 'button' things that hold them on. I think someone posted awhile back that you just have to call them and tell them they broke and what color you have.

 

[james'mommy]

I just had the same thing happen with my black mary janes. I figured they were about 2 years old and had almost daily wear so I figured I got my money's worth.

 

[cole6179]

Yes, they do replace the straps. I sent an email and they were prompt to respond. They sent straps and new rivets.

 

[rangermom]

Perfect timing, DD's minnie janes just broke a strap today. She had not had them for very long, so I am happy they will be replaced.

 

[loco4dis]

My husband tripped over my Crocs in our walk-in closet (OK, so maybe my many pairs of shoes have invaded his space in there a little bit…), and he broke the strap off at the rivet. Since I wear the straps on top of the shoe — not at the heel — I superglued it back on at the rivet. That was months ago, and it's still going strong!

 

[megnsamsgracie]

Thank you! My rivet broke on my mickey crocs but I figured I had them a year, I got my moneys worth and ordered 2 more pairs! But I just ordered new rivets to fix my mickeys! THANK YOU!

 

[ghost1000]

I love Crocs but they do wear out fast - I've about worn holes through the two pair that I bought for our December trip... oh well time to order more!

 

[timandlesley]

We got ours at DICKS sporting goods and we went on the Croc website and read about the replacement. I didn't even have the receipt anymore and DICKS took them back and let us pick out a brand new pair no questions asked.

 

[ceecee]

I love Crocs but they do wear out fast - I've about worn holes through the two pair that I bought for our December trip... oh well time to order more!

I've had one pair for three years and they still are going strong. The first year I only had the Niles and wore them all the time.