Broken Clock

[scottish mum]

bought a kitchen clock when in florida, home a week now, and it was broken when we took it out of the box. The hour hand just swings between 5 and 7. I sent an enquiry using the contact us part on the disney website last thursday and have had nothing back except for an automated reply. Does anyone know how long I should wait for a proper response or another way of contacting them.

 

[AlanUK]

I have this info



Email: wdw.guest.communications@disneyworld.com


They might be able to put you in touch with merchandise?

 

[tink too]

It often takes a good few days to get a response from WDW using that method, but they will reply.

You might also want to try 407-363-6200 - this is the number for Merchandise Guest Services.

 

[scottish mum]

Thanks I actually got a reply last night, but it says I need to fax my receipt to them and then they will send me out a new clock. Problem is i don't have my receipt the clock wasn't dear and the only other things i bought along with the clock was some teddies so never thought about the receipts. I replied and just asked what else i could do