British Airways, "Get over it".

[ducklite]

However, in order to establish the "injuring party" you have to identify the action taken that caused injury. With feelings, the action is taken by yourself so you are the only one responsible, in that way. A $300 voucher good for a future flight is a more-than-generous gift given that the "injury" is one you incurred yourself, rather than anything the airline did to you.

On a $6000 ticket, $300 is simply adding an insult to injury.

And I disagree that the injury would be sel-inflicted. it was a direct result of the actions of the carrier when they moved a dead body to an adjacent seat. Had the body been left where it was it would have been more of a luck of the draw situation. But because the carrier actually took action and moved the body they then put themselves in the position of being liable for THEIR actions.

Anne

 

[DawnCt1]

On a $6000 ticket, $300 is simply adding an insult to injury.

And I disagree that the injury would be sel-inflicted. it was a direct result of the actions of the carrier when they moved a dead body to an adjacent seat. Had the body been left where it was it would have been more of a luck of the draw situation. But because the carrier actually took action and moved the body they then put themselves in the position of being liable for THEIR actions.

Anne

Exactly. I can't even believe that the passenger would have to complain. A reasonable company would appreciate the inconvenience of the situation and offer free first class passage on a future date.

 

[bicker]

On a $6000 ticket, $300 is simply adding an insult to injury.

That's not possible, since there was no injury in the first place. $300 is very appropriate recognition from an airline that didn't do anything wrong to start with -- just to placate a customer that just feels entitled, which is what it sounds like in this case.

 

[DawnCt1]

That's not possible, since there was no injury in the first place. $300 is very appropriate recognition from an airline that didn't do anything wrong to start with -- just to placate a customer that just feels entitled, which is what it sounds like in this case.

"Entitled" is not the word I would use if after I had paid thousands of dollars for a first class seat and had to sit next to a stiff. This story made the news because under such a circumstance, most people would be be upset and would be outraged by BA's meager response. It goes beyond an inconvenience. One does not have to be "injured" in the traditional sense of the word. A free first class ticket is reasonable. Obviously, BA doesn't fly with a full first class cabin every time they fly or their wouldn't have been an available seat for the deceased. This gesture would demonstrate good will on the part of BA and in all probability, not cost BA a dime, except for a few drinks and a better meal. Frequent Flyers rarely take a projected paying seat as there are not unlimited first class or coach seats available on any particular flight. They know when they can accommodate a mileage customer or a voucher customer and when they cannot. Can you honestly say that you would have been comfortable sitting by a corpse for 6 hours? Frankly, I don't know anyone who would, particularly myself.

 

[ducklite]

That's not possible, since there was no injury in the first place. $300 is very appropriate recognition from an airline that didn't do anything wrong to start with -- just to placate a customer that just feels entitled, which is what it sounds like in this case.

There's no entitlement about it. The airline on purpose took a course of action which caused a passenger terrible disruption and angst and then rather than make a sincere attempt to make amends for their action, they added further insult.

Anne