Breaking NEWS PHOTO SESSIONS!!!!!! :-)

[nickandlarisa]

Ugh, this is so frustrating for everyone!! I just pre-ordered for my trip in July, so I'm sure they'll looooove me when I call next year with the same problem!! I was going to wait until after our trip to call if there are any issues, but try to buy/claim the CD right away when we get back in case its a long process to straighten out. If the code expires, they should really tell you somewhere on the site. I know people are saying there is no general public way to get to that page, but there must be because I did. At this point I can't even remember exactly how I did get to it, but I think months ago it was on the photopass website somehow, and I bookmarked the page. I know I did not go through a link posted on the message boards, because I had already bookmarked the page before I found these long frustrating threads on the topic. When I went back to order I couldn't find it on the site so I just used the page I had already bookmarked. Anyway, I verified all of my emails, logged in with my password on photopass and there IS record of my preorder, so it is all coming from Disney not some non-disney site. Can they really deny you the CD? Are we out $100 bucks???

 

[LilGMom]

Ugh, this is so frustrating for everyone!! I just pre-ordered for my trip in July, so I'm sure they'll looooove me when I call next year with the same problem!! I was going to wait until after our trip to call if there are any issues, but try to buy/claim the CD right away when we get back in case its a long process to straighten out. If the code expires, they should really tell you somewhere on the site. I know people are saying there is no general public way to get to that page, but there must be because I did. At this point I can't even remember exactly how I did get to it, but I think months ago it was on the photopass website somehow, and I bookmarked the page. I know I did not go through a link posted on the message boards, because I had already bookmarked the page before I found these long frustrating threads on the topic. When I went back to order I couldn't find it on the site so I just used the page I had already bookmarked. Anyway, I verified all of my emails, logged in with my password on photopass and there IS record of my preorder, so it is all coming from Disney not some non-disney site. Can they really deny you the CD? Are we out $100 bucks???

That was the point I was trying to make to the lady I spoke with. I didn't get to the Photopass site through a blog or "other non-Disney website" but by Googling "Disney Photopass". There was a link on the main page where you could preorder the CD for $100 which is what I did. The lady I spoke with was getting very snippy with me and I felt like I couldn't make my point without having my emails in front of me to give her more specific details, like the date I ordered, etc.

I guess I will not worry about it until we go on vacation. I might call while we are down there and see if I can get the code reset at that time so that I don't have to fool with it with all of the other craziness of the holidays.

And if the code does expire in 60 days they should note that somewhere on the website with the wording that the code expires 60 days from date of Prepurchase.

 

[PrincessTiffany]

Ugh, this is so frustrating for everyone!! I just pre-ordered for my trip in July, so I'm sure they'll looooove me when I call next year with the same problem!! I was going to wait until after our trip to call if there are any issues, but try to buy/claim the CD right away when we get back in case its a long process to straighten out. If the code expires, they should really tell you somewhere on the site. I know people are saying there is no general public way to get to that page, but there must be because I did. At this point I can't even remember exactly how I did get to it, but I think months ago it was on the photopass website somehow, and I bookmarked the page. I know I did not go through a link posted on the message boards, because I had already bookmarked the page before I found these long frustrating threads on the topic. When I went back to order I couldn't find it on the site so I just used the page I had already bookmarked. Anyway, I verified all of my emails, logged in with my password on photopass and there IS record of my preorder, so it is all coming from Disney not some non-disney site. Can they really deny you the CD? Are we out $100 bucks???

Okay, this may be a silly question, but why would you prepurchase the photopass CD eight months before your trip? We leave in 3 weeks and I was going to purchase mine tonight. Is that too early? Is that too late? I'm sorry to sound so stupid, but this whole dialogue about the expiring "code" has me confused.

 

[kieras nana]

Okay, this may be a silly question, but why would you prepurchase the photopass CD eight months before your trip? We leave in 3 weeks and I was going to purchase mine tonight. Is that too early? Is that too late? I'm sorry to sound so stupid, but his whole dialogue about the expiring "code" has me confused.

some people like to get things,paid for & out of the way.disney is not a cheap holiday, as we all know,so as many extras,booked & paid for & off the list,the better,i say.
tracy

 

[*KeepMovingForward*]

Okay, this may be a silly question, but why would you prepurchase the photopass CD eight months before your trip? We leave in 3 weeks and I was going to purchase mine tonight. Is that too early? Is that too late? I'm sorry to sound so stupid, but his whole dialogue about the expiring "code" has me confused.

some people like to get things,paid for & out of the way.disney is not a cheap holiday, as we all know,so as many extras,booked & paid for & off the list,the better,i say.
tracy

I totally understand wanting to get expenses out of the way, but it seems prepurchasing it so far in advance is what is causing a lot of stress and aggravation for folks. Believe me, I am a big proponent of having the entire trip paid for before you leave, but I think I'd be inclined just to set aside $100 in the old cookie jar and purchase it closer to my arrival at Disney. We leave in less than a month and I probably won't buy mine until a week prior or so. If you don't mind arguing with the Photopass people, then no big deal...but I hate controversy and drama, especially where my money or precious memories are concerned.

 

[kieras nana]

it does seem,to be causing hassle for people.
maybe disney,should just do a code,that doesn't expire,surely it would be easier,as it seems,the problem is arising,because of the lack of information,stating the code expires.
can honestly say,i never noticed this information,when pre booking our c.d.
tracy

 

[*KeepMovingForward*]

it does seem,to be causing hassle for people.
maybe disney,should just do a code,that doesn't expire,surely it would be easier,as it seems,the problem is arising,because of the lack of information,stating the code expires.
can honestly say,i never noticed this information,when pre booking our c.d.
tracy

You didn't notice it because its not there. I still have all my emails from Photopass from our October trip and I had prepurchased at the end of September. No 60 day disclaimer anywhere, but I guess they didn't anticipate folks purchasing months or even a year prior to their visit? I do agree they need to fix that aspect and warn people that there is a time limit imposed on the prepurchase offer, fair is fair. I've had issues with PP in the past, unrelated to prepurchasing, and well, in the end, their customer service is horrendous. Reading this thread and hearing the prepurchase issues, I'm cured of ever buying it too far in advance.

 

[daisylove]

so i prepurchased in august and now I have had to cancel our trip this week. Does my code expire and if so what can I do about it? We are going in March now.

 

[skhermsmeyer]

Just got off the phone with GF. The guy said that the $125 ($99 w/ preorder) photopass cd was separate from the professional photos and it would be $75 if I prebooked my appointment. Is this right? I'm not sure what I need to do. I preordered the "regular" photopass back in September, does this qualify me for the $25 professional session?

Thanks!

Sarah

 

[Momtoredheads]

Just got off the phone with GF. The guy said that the $125 ($99 w/ preorder) photopass cd was separate from the professional photos and it would be $75 if I prebooked my appointment. Is this right? I'm not sure what I need to do. I preordered the "regular" photopass back in September, does this qualify me for the $25 professional session?

Thanks!

Sarah

I also preordered the cd in August and called last week to make an appointment for the photoshoot at the Poly. The CM verified that with a copy of the email, the $25 price will be honored.

 

[*KeepMovingForward*]

Just got off the phone with GF. The guy said that the $125 ($99 w/ preorder) photopass cd was separate from the professional photos and it would be $75 if I prebooked my appointment. Is this right? I'm not sure what I need to do. I preordered the "regular" photopass back in September, does this qualify me for the $25 professional session?

Thanks!

Sarah

Yes, the offer is at the bottom of the email that they sent you where the subject line reads, DO NOT DELETE. I'm sure if you call and ask, they will honor the $25 price.

I also preordered the cd in August and called last week to make an appointment for the photoshoot at the Poly. The CM verified that with a copy of the email, the $25 price will be honored.

So are you saying that they will honor the $25 price for photoshoots at other resorts and not just the GF like the email says? or am I misunderstanding? If they will do a resort other than GF, I need to call tomorrow and change my plans as GF would not be my pick at all usually.

 

[Momtoredheads]

Yes, the offer is at the bottom of the email that they sent you where the subject line reads, DO NOT DELETE. I'm sure if you call and ask, they will honor the $25 price.



So are you saying that they will honor the $25 price for photoshoots at other resorts and not just the GF like the email says? or am I misunderstanding? If they will do a resort other than GF, I need to call tomorrow and change my plans as GF would not be my pick at all usually.

Yep! Just keep a copy of the email and bring it with you to your appointment and the price will be honored. At least that is what I have been told. I will know for sure on 12/5.

 

[*KeepMovingForward*]

Yep! Just keep a copy of the email and bring it with you to your appointment and the price will be honored. At least that is what I have been told. I will know for sure on 12/5.

Cool. Thanks for the info!

 

[Luv2Scrap]

Well I finally got my issue resolved - I also ordered too early. I sent an email which really didn't address the issue at first, so I sent a second one specifically requesting a refund, and they didn't respond but today they refunded the money back onto my credit card so I can order closer to the date of my trip. thank goodness!

 

[Stefy]

Hi Guys

Just booked our session at the Poly and was wondering, do me and mine need to wear matching colours or is ok to wear different colours that compliment each other?

I am thinking about wearing this outfit

Do you think the colour will go well with Poly? Also, might get DB to wear jeans or stone colour khakis with a light blue polo shirt, what you think?

 

[goofieslonglostsis]

Did anyone do a shoot at AKL yet?

Also, I'm a bit confused about the sitting fee. I read about both $25,- and $75,-. Which would it be for us? We prepurchaged the photopass-cd.

Also, which way do you book a shooting? Should be fun to do a mother-daugther one!

 

[chris4disney]

I'm finally posting a few pictures from our photo session at BC. This was the last week of October and our session was scheduled for 8:30am. Unfortunately on this morning it was a record low temperature of 43 degrees!!! So our poor kiddos were out in shorts and short sleeve shirts shivering in the cold! DS5 was a real trooper and smiled every time we asked. DD2 was not so cooperative. I believe we got ONE shot outside where she was actually smiling. Which was a shame because it was a clear, sunny, beautiful morning... it was just so stinkin cold!!

We did get some cute shots of DD that I've enhanced a little. These were photopass photos, just not during our BC photo session. And incase you are wondering what they are looking at in these photos, we got DD one of those smashed pennies with a Disney character on it. She showed every princess this penny! LOL

 

[Juney]

I'm so sorry .. I know this has been addressed many times, but I'm still confused.

I have prepurchased and received my "Do Not Delete" e-mail. It does not mention my private session on it at all. I have already booked my private session at AKL. Can I take that confirmation with me and get the session/CD for $25.00 at AKL?

TIA.

 

[sandym718]

Hi Guys

Just booked our session at the Poly and was wondering, do me and mine need to wear matching colours or is ok to wear different colours that compliment each other?

I am thinking about wearing this outfit

Do you think the colour will go well with Poly? Also, might get DB to wear jeans or stone colour khakis with a light blue polo shirt, what you think?

I think that color would go great at the Poly!! It's very tropical, may even match some of the hibiscus exactly!! (I know it matches the one I have at home!). I think complementary colors work well too. Light blue would go well and not clash with your shirt.

 

[goofieslonglostsis]

Chris4disney; the photo's are cute!

Did anyone do a shoot at AKL yet?

Also, I'm a bit confused about the sitting fee. I read about both $25,- and $75,-. Which would it be for us? We prepurchaged the photopass-cd.

Also, which way do you book a shooting? Should be fun to do a mother-daugther one!

After posting this, I did some more reading up. I gues I can develop my patience a bit more. I read about people mentioning them recieving the confirmation mail after prepurchasing the photopass-cd which stated something about a fee of $25,- when having a shoot at the GF.

I rechecked my own confirmation mail and sure enough, the small print did also say that same thing in my mail! So I called and checked it out. The guy told me they would honor it, but only at the GF and bring along a print out.

So, I booked my mom and myself a shoot on dec 9th. To be honest, I was a bit surprised there still were so many days and times available for me to pick from.