Bounce Back Yanked Back!!!

[Tab2Disney]

Way to go DCL!

I know errors can happen in any business but I always say it's how a company handles that error that makes such a big difference!

Have a great BB cruise!

EXACTLY

 

[Angie_Ohio]

I have that date booked through my travel agent but DCL says they are at capacity as well. I am also a teacher and am celebrating my 25 wedding anniversary. My husband was unable to go on our 7 day in March due to work. Keep your fingers crosssed that someone cancels and we can go.

 

[BobandLee]

I have noticed that several disers have had problems using their bounceback.
A couple things, first ours went smoothly as we had a previously booked cruise and I called later in the day.
Second. There is never a reason for anyone in Customer Service to treat a caller badly, no matter what. (that is why I could NOT be in Customer Service)
Third, I am sure that DCL made this offer to help with sales and they had certain limits in mind.

Having said that, I am sure that DCL was quite busy monday with folks wanting to used their bouncebacks. I am sure that early in the day there was long waits for certain callers.
I am not pointing fingers at anyone on this thread, but I am sure that after one or more of those long waits, the first thing that came out of a caller's mouth was "I was waiting XX minutes". Then when the CM did what they were instructed to do concerning dates and limits per date, the caller or callers get irate.
I do not know for a fact, but I would guess that this situation happen many times during the day. Finally the CM has had enough and just lets it out.

I am not excusing bad DCL behavior, but I can see why this happened.
The people that you talk to do not make the rules. People that you never talk to make those rules, but this time they saw their error.

I feel bad for those who were treated badly and I feel bad for those who did not get the cruise that they wanted. I hope that DCL management learns from this.

 

[DVC_Chris]

I just want to make it clear that at no time was I ever treated rudely or unprofessionally by someone at DCL, my main issue was that I thought it was bad form for the company to confirm my use of the bounce back and then call back the next day and say they couldn't honor it. They were very prompt to reverse that though, so as far as I am concerned its all good. I hope everyone else who is having trouble using their bounce back gets a little bit of pixie dust and has everything work out!