Booked VGT, but have a medical issue now, any changes possible?

[Vulnox]

We booked a VGT on the Disney Fantasy for an upcoming cruise. When we booked it didn't seem like an issue as it will just be my wife and I and we weren't too worried about the location.

A couple days ago my wife had a doctors appointment because of some foot pain and fortunately it's nothing too bad, but she has to be careful how she walks and has to wear a boot for a couple weeks. They gave her a temporary handicap sign and all that.

So now we're more worried about our previous easy-going feeling about our room as we got assigned the furthest back of the ship.

Is there any point in calling DCL to see about a room change, even if by upgrade? We would change to a concierge I think at this point and pay the difference. If it may be possible to go up, would it be best to try and call now, or wait until we are at the port, or even on the ship?

She shouldn't need a wheelchair or anything to that effect so I don't think she needs one of the accessible rooms. But just trying to think of what will make it easier for her on the cruise.

Thanks!

 

[DCL58]

I have changed from an OGT to a VGT a couple of times just by calling. Even though the fine print says no changes to a guarantee booking, DCL has always agreed to take more money from me for a better cabin. I would just call and see.

 

[RedHead0186]

I would call DCL now and see what they may be able to do for you.

 

[scrappinginontario]

Calling DCL is your best option as they can provide the best answer.

 

[Mommb]

If you wait, it is possible that rooms that would be better for your wife will no longer be available. If you're willing to pay the difference in price for a specific room, you have nothing to lose by calling now. You could get pixie dusted, or you could be asked to pay, but if there are better rooms available, it's very unlikely you'd be told you can't upgrade and must pay less for a room that is now undesirable.

 

[jimmymc]

DCL is generally happy to upgrade guarantee rooms if you're willing to pay the fare difference.

I'm not sure they will be able to assign a certain location as an accessibility request. Accessible rooms aren't always near elevators.