I"m sorry you had such a negative experience. I can only imagine that you caught CMs in an off night. As I said, I have had the exact opposite experience.
I'm glad that you won't be bringing in your own drinks and snacks to the lounge itself. This is not the type spot where one would bring in their own food/drink...not any more so than any other restaurant/lounge.
I think I'm done with this discussion...gotta just drop it before I have to give myself points...