I'm going to hang on to the receipt and maybe send in a "please pay me back" form. Maybe get 30 bucks back (month's copay for the drug is $10).
Oh, that was the other problem...drugstore.com! AUGH. They state on their site that it takes about 10-14 days total from sending in a prescription by mail to receiving it. Uh, no. I sent it in WELL over a week ago. They finally started putting it into their system today...I call to ask "what's next"? They say oh it's not totally in the system yet, we'll send you an email. I say OK, oh, by the way, that other part of the prescription isn't needed, but I didn't want to write on an offical prescription (it was for the syringes, should we get the HCG), that's page 2 of 2 pages, we only sent one, just delete that part. They said they would. It shows up later with an email "we got this, we're sorry, your insurance doesn't cover it"...omg they've checked with my insurance, even though I told them to just delete it.
Time goes by during the day, I'm talking with Aetna about everything else...Robert sends me his itinerary, I get the order/ship confirmation from drugstore...his pills are slated to arrive the day AFTER he leaves. That won't work. So I call in
"Ccan you stop it and upgrade shipping to 3 day?"
"Probably, but it's going to take 1 to 2 business days to get out, so it won't get out until Monday, so you'll need to do it 2 day."
"OK, do it 2 day for 12.99 instead of free...it's a stupid, I wasn't thinking, tax, right?"
"Oh, but this shows it's on hold...we only have 2 pills. It will take 1 or 2 business days to get from our supplier, so you'll have to change it to overnight."
At this point I burst into tears, it's just all too much. $40 instead of $10 at walgreens, now 39.99 instead of 20 at drugstore...just make it stop.
I give the go ahead, I explain why I'm crying, we get it squared away...and then I ask, in a very pathetic voice, that although obviously I ordered it too late and needed to send it 2 day (I wasn't even thinking about the 14 day nonsense they LIE about on their site at that point), needing to overnight is NOT my fault, it's their supply problem, and can we erase the difference between overnight and 2 day.
He wasn't happy about it, but he did it. Supposedly.
I mean, he said they wouldn't be charging me until it shipped, and the $20 has already been charged.
I want to love drugstore as much as
amazon...I've worked for both...but I quit drugstore b/c we were given woefully inadequate information, we had NO power, we didn't know who to contact in problematic situations...it was too much. It was when drugstore bought a company in Carlsbad that did specialty vitamin orders for Dr Weil, Dr Sears (not the kid doctors, but the diet doctor with the same name), and some female celebrity person. People take their vitamins SERIOUSLY, folks, and the CA people told us this...the drugstore people did NOT. My last person that I remember...I was dealing with the agent/rep/person working for a famous person that will go unnamed that was dealing with cancer, and this person trusted VERY highly in his vitamin regimen, and the person's shipment was late or missing or messed up, and we had to get it to the person in a different city instead of Chicago, and...I had NO ONE to escalate it to. I mean, I wanted ownership of the problem, but all I could do was say platitudes...no one to email, no one to call...nothing. drugstore didn't want the CA people, who had told the reps to call at any time about any thing, to know that they weren't giving us power or info, so we got yelled at if we called them...it was awful. That was pretty much the person I quit over. I'm so glad that the celebrity was successful in his/her cancer fight...after all, vitamins were a huge part of Robert beating a brain tumor he had in his 20s, too. I personally can't seem to find any vitamins that don't make me want to toss cookies, but all my life I've been surrounded by people who seriously believe in them!
Anyway, the drugstore thing is driving me mad.
All I can do is complain, it seems!!! That's not fun.
I get to book hubby's hotels. Let's hope they get me sunshine credit this time...the other time, well credit hasn't come through yet, and I'm peevish about that, too.