Whatever you do
DON'T rent from Families First. I'm begging you! My neighbor recommended them to us, along w/ the whole concept of renting a pool house. I don't know if they've changed lately but we rented from them for 10 nts. in Nov. 2004.
1. They don't let you choose what house you get. We requested any one of the neighborhoods I mentioned earlier and they stuck us WAY past the end of Rt. 192 and many miles down Rt. 27.
2. The key wouldn't work. At 9 pm (kids tired, cranky) we had to keep calling maintenance who finally instructed us to drive 10 miles each way back to their office in Celebration for another key which also wouldn't work. They finally said, "try pulling to door shut really hard while turning the key." By now it's 10 pm and finally got in!
3. The house was truly "bare bones." Beige carpet and white walls. Both were very stained. Trailer park furniture also stained.
4. We paid extra for pool heat. The next day we tried the pool but it was cold. Paperwork said to allow 24 hrs. to reach full temp. so we thought we'd wait til the next day. Having never done this before we didn't really know what pool heat should feel like. dh was thinking our kids were just being sissies! Ended up in parks for next 2 days. Third day it's still cold so we call maintenance. They check the heater and it was OFF! I called the office and asked for a refund of our pool heat just for the 3 days that we didn't get it.($25/day=$75) They said I had to speak to the mgr. to get a refund. Called back at least 5 more times after returning home and was lied to by office staff many times. Ex: "Mgr. is on another line. Call back in a few minutes." When I call back, "Mgr. isn't in yet."

!!!! After alerting my credit credit card co. multiple times to have it taken off my bill, they finally said too much time had passed, even though I first alerted them w/in the required 60 day limit. I finally gave up.
5. After telling my story to same neighbor who originally recommended them, she had gone down and rented through another co. (can't remember who) She called me from FL to say she saw Families First
on the Orlando tv news because they overbooked during Easter week and left dozens of families homeless for their vacation! tv reporters were interviewing stranded and pissed off travelers too!
After that 1st experience with Families First I vowed to never shop for a place on price alone. Good service is worth paying for. I never had a problem with VillaDirect.
Sorry this is so long but just the thought of people giving their long-saved, hard-earned $ to those ******** expecting a great vacation, just makes me want to vomit.

I can't believe they're still in business!! Preying on unsuspecting people. I wonder if they ever get repeat customers? If villadirect is too expensive, try checking the Orlando resorts/hotels threads. DISers mentioned lots of other comapnies they liked too. Ok. I'm finally done ranting. thanks for listening!