I am leaving in 2 days for WDW and am starting to panic about our BBB appointment. I originally made reservations for my DD4 and my friend's DD3 on the 180 day mark at 7:00AM. I easily got our preferred date and time (along with all of our dining reservations). About a month later, I called back to make a small change to one of our dining reservations - and went ahead and confirmed all of our ADRs and reservations for the trip. I found out then the the CM had made all of our Wed reservations for Thursday (along with our Thursday ADRs). Through a series of transfers, I eventually spoke with Natalie Rose in Guest Services who did her best to correct the situation. While our other ADRs were corrected, there was no availability at BBB. So now, the girls have walk-in appointments at 11:30 AM on Wed (we have CRT ADRs at 1:10PM).
I have spoken with Alicia (sp), a manager at BBB who explained to me that girls do not have a reservation nor do we have a confirmation number, but they will do their best to get the girls in before lunch. However, she could not send me a letter or anything in writing regarding our situation. As the trip approaches, I have this pit in my stomach that we are going to get there (with the girls all excited) and the staff working that day won't have any idea what I am talking about.
Having made the effort to make our reservations 6 months in advance, I hate the error of a CM could potentially cost the girls this experience. I know that mistakes happen, but I would feel better if Disney could assure us that we will be taken care of.
My question is...Has anyone else had something similar happen with positive results? Are there any FGIT out there that can give me some insider assurance? My friend and her daughter are traveling all the way from AZ for BBB - I will be crushed if we are turned away. Please make me feel better!
THANKS!