Disney845
I miss my custom tags
- Joined
- May 30, 2002
- Messages
- 2,661
SO's youngest brother got married this weekend, and amongst the bridal party there were a total of 11 tuxedos rented. The bridal couple registered in AZ, but most of the tuxes were picked up in FL (either the Stuart or Melbourne stores). This was just one fiasco after another. This company really doesn't have it together. Just a few of the mishaps.
One of the bride's cousin's tuxes came in with one leg 6" shorter than the other leg!!!
The ring bearer's tuxed arms didn't even come past his elbows. First they thought they would just let out the seam to lengthen the arms, but they didn't have that much fabric (obvious to anyone with half a brain looking at the tux), so they were going to overnight it, but appearantly the entire country is out of the "Edge" style in a child's (age 7) size. So the BEST they could do was offer a try on tux in a different style that was at the store.
One of SO's other brothers (the father of the ring bearer) found flowers and toothpicks in his tux pocket. Flowers and toothpicks don't sound to bad, but the point is that they must not clean the tuxes too well, what if it had been hypodermic needles?
The fittings were to have taken place at least 1 month before the wedding, and they all did, but the groom gets a call 3 weeks before the wedding saying that one of the brothers had not yet been fitted. But he had been fitted a few weeks before that!
And then the BIGGEST issue of all. All totaled there were 4 men and one little boy who had the same last name (my SO, his 3 brothers, and his nephew). One of the brothers was the groom, his tux was free with the other rentals. MY SO was fitted in Melbourne and we placed a deposit on the tux (to be paid in full at time of pick up). One of his brothers and the ringbearer got fitted in Ohio, and the last brother was fitted in Stuart. All three of these were to be picked up in Stuart, and paid for in full by one of the brothers. The store in Stuart incorrectly applied one of the payments to our account in Melb. They were supposed to get it fixed, but didn't. So when SO and I go to pick his up in Melb. they say we are payed in full. I should have just walked out, but didn't want anyone elses credit card to be double charged. We tried to get it fixed. The woman call the Stuart store and eventually they just completely refund SO's paid in full account and apply it to the brother who was supposed to be paid off. Then try to charge us the full amount again....ummm wait a sec, I just told you we put down a deposit. Well they give this song and dance about the deposit must have been on the wrong brothers, so when his was paid they really only paid the balance (NOPE!!!! One brother paid $335...the cost of 3 $111.xx tuxes) so we end up paying an extra $20 because we have been there for over an hour and need to get the rehersal. Needless to say, this company really dropped the ball as far as service goes!
One of the bride's cousin's tuxes came in with one leg 6" shorter than the other leg!!!
The ring bearer's tuxed arms didn't even come past his elbows. First they thought they would just let out the seam to lengthen the arms, but they didn't have that much fabric (obvious to anyone with half a brain looking at the tux), so they were going to overnight it, but appearantly the entire country is out of the "Edge" style in a child's (age 7) size. So the BEST they could do was offer a try on tux in a different style that was at the store.
One of SO's other brothers (the father of the ring bearer) found flowers and toothpicks in his tux pocket. Flowers and toothpicks don't sound to bad, but the point is that they must not clean the tuxes too well, what if it had been hypodermic needles?
The fittings were to have taken place at least 1 month before the wedding, and they all did, but the groom gets a call 3 weeks before the wedding saying that one of the brothers had not yet been fitted. But he had been fitted a few weeks before that!
And then the BIGGEST issue of all. All totaled there were 4 men and one little boy who had the same last name (my SO, his 3 brothers, and his nephew). One of the brothers was the groom, his tux was free with the other rentals. MY SO was fitted in Melbourne and we placed a deposit on the tux (to be paid in full at time of pick up). One of his brothers and the ringbearer got fitted in Ohio, and the last brother was fitted in Stuart. All three of these were to be picked up in Stuart, and paid for in full by one of the brothers. The store in Stuart incorrectly applied one of the payments to our account in Melb. They were supposed to get it fixed, but didn't. So when SO and I go to pick his up in Melb. they say we are payed in full. I should have just walked out, but didn't want anyone elses credit card to be double charged. We tried to get it fixed. The woman call the Stuart store and eventually they just completely refund SO's paid in full account and apply it to the brother who was supposed to be paid off. Then try to charge us the full amount again....ummm wait a sec, I just told you we put down a deposit. Well they give this song and dance about the deposit must have been on the wrong brothers, so when his was paid they really only paid the balance (NOPE!!!! One brother paid $335...the cost of 3 $111.xx tuxes) so we end up paying an extra $20 because we have been there for over an hour and need to get the rehersal. Needless to say, this company really dropped the ball as far as service goes!
