Best number to call for rebooking

[ohiokate]

Anyone willing to share which number they called to rebook successfully? I spent 4.5 hours today - mostly on hold - and got no where. The gentleman that answered at 90 minutes couldn't help, but had no clue why he couldn't help. He insisted I had to talk to guest relations and transferred me without warning.

I just want to change my dates. Same resort, same people, same tickets, same length of stay. I could book it myself online, but I would pay more because I would pay rack rate instead of getting the 35% discount for for losing free dining.

 

[Dave006]

All the numbers have similar issues due to the heavy call volumes and amount of time it takes to make any changes. Try calling at odd times: lunch, dinner, 45 minutes before 11 PM ET.

If you want to keep your discount / rate protection you will have to be patient and wait on hold or in the queue with music for long periods of time. What time frame are you trying to reschedule to?

Here are a couple:

407-934-7639 - Regular modification number from MDE
(407) 939-1936 - General number
407-560-2428 - from Chat line
407-939-7866 - Guest Services call back number (worked well early last week but random now since too many guests were jumping the wait queue)

Dave

 

[ohiokate]

Thanks Dave!

I finally got through to someone who informed me the 35% discount is only good through the end of 2020. I wanted to rebook to May 2021. I could have just cancelled and rebooked myself on MDE. Can't believe I wasted so much time today!