Best method to make room requests?

[erinch]

I get a solo trip for my Bday! I’ve booked a King Savannah room at AKL Sept 14-18. My last Savannah room stay several years ago was Uzima. It was fine, but I would really like Arusha, 3rd floor or above, the further from the lobby the better.

How best to ask?
Text chat in app?
Phone call?
Touring plans?

And when? Now?
2 weeks away?

 

[Dave006]

It was fine, but I would really like Arusha, 3rd floor or above, the further from the lobby the better.

How best to ask?

Call the General reservation numbers 407-934-7639 or (407) 939-5277 from 7:00 AM to 11:00 PM Eastern Time. There is no need to wait do it today.

Then in a few weeks give them a call again, and ask the CM to read back your reservation notes which should indicate your requests.

Dave

 

[erinch]

Call the General reservation numbers 407-934-7639 or (407) 939-5277 from 7:00 AM to 11:00 PM Eastern Time. There is no need to wait do it today.

Then in a few weeks give them a call again, and ask the CM to read back your reservation notes which should indicate your requests.

Dave

Thank you! That would back is what I missed in previous requests.
I know it isn’t guaranteed at all, but it would be good to at least have the request in the mix of room assignments.

 

[scrappinginontario]

I’ve heard the most effective way to get what you wish is an old fashioned letter in the mail. The request stands out as it’s so unique. Have not tried it myself but plan to try in a few weeks.

 

[Darklord77]

I've had pretty good luck with Touring Plans the last 3 or 4 reservations.

 

[Craig Larson]

I’ve heard the most effective way to get what you wish is an old fashioned letter in the mail. The request stands out as it’s so unique. Have not tried it myself but plan to try in a few weeks.

Where does one send the letter? Is it to the resort itself or is there a central location? And I would assume you would put in ATTN: Room Assigner as the addressee

 

[Wood Nymph]

I usually call to make room requests. The phone lines aren't too busy first thing in the morning.

I used the chat feature one time, and it was not fast. They asked for all kinds of information that took longer to type than it did to say it to someone. I never used chat again.

 

[thanxfornoticin]

Call the General reservation numbers 407-934-7639 or (407) 939-5277 from 7:00 AM to 11:00 PM Eastern Time. There is no need to wait do it today.

Then in a few weeks give them a call again, and ask the CM to read back your reservation notes which should indicate your requests.

Dave

I totally agree this approach gives you the best chance.

If the location is really important to you, I'd also head to the front desk as soon as possible the morning of your check-in. The cast member won't tell you the room number, but they can see it. If it's not in an area you're happy with, there are times they can make a last-minute adjustment to another room. That doesn't always work, but it's worth a try if you're there early enough. We've found the front desk has given us better results than an actual room request before the reservation begins!

 

[Dug720]

It's also best to limit your requests to just a couple of things - and put them in priority order so that the assigner knows which is most important.

For example, my request for my upcoming stay at Sports in the Preferred section is:
1st priority - Surfs Up section
2nd priority - 3rd floor
3rd priority - corner room
So the assigner knows to first look for available rooms in Surfs Up, then see if any of those are on the 3rd floor, then see if any of those are corners.