I think it is hit or miss. You can't blame a whole resort if one maid does her job badly or if a supervisor doesn't check her work. One room may be spotless while someone else may get a room that needs to be done over. I think the only way they may know they have bad staff is if we complain and they check to see who cleaned the room. Enough complaints and I'm sure they are retrained or fired. I have never complained at anything but there have been times I wish I had cleaning stuff with me to do something missed.