Best Buy not honoring their own price drop - WWYD?

[SkampyOne]

OK so not Disney related (though the savings could EASILY be spent at Disney...) but curious to see how people would handle this: Ordered a fridge online the other day from Best Buy. Hubby suggested waiting for Labor Day deals but research showed prices actually went UP last year so decided not to take the risk. Item scheduled for delivery this afternoon. Lo and behold, the price did go up BUT they have a 10% coupon which would actually bring the price lower than what I paid. Sure, only $60 but every little bit counts these days... So I go to the online chat to request a price match and am told NO. Because it's a coupon and not a price, there is nothing I can do unless I cancel the order. Do I want to chat with a supervisor? Yes please. Wait. Wait. Wait some more. Only to be told the same thing. Now it's too late to cancel the order, but I can refuse delivery. Which seems to penalize the delivery & installation crew. Oh and RMN now has 2% instead of 1%. So now I'm trying to decide if I simply refuse delivery and apologize profusely to the team saying this is what I was told to do. Or suck it up. Either way it leaves a very bad taste in my mouth. $60 may not seem like much but I've been out of work 2.5 years and was the sole provider so now living on retirement savings so little things do add up.

 

[Brian Noble]

I would just take delivery. Presumably, I thought the fridge was a fair price when I bought it. My time and serenity is worth a lot more than $60.

 

[lanejudy]

Is there any fee related to refusing delivery? I assume you paid a charge for delivery initially, would that be refunded along with the product price? I'd definitely find that out because it could wipe out the coupon savings. I would probably just accept that the coupon came out after your purchased and cannot be applied retro-actively. That's pretty common.

 

[SkampyOne]

Is there any fee related to refusing delivery? I assume you paid a charge for delivery initially, would that be refunded along with the product price? I'd definitely find that out because it could wipe out the coupon savings. I would probably just accept that the coupon came out after your purchased and cannot be applied retro-actively. That's pretty common.

Great question about refunding the delivery fee. Why have a price drop policy though if you're not going to honor it? I feel like I've messed up Target Circle offers more than once and they've been great about honoring it to save me from the hassle of re-ordering. When companies are scrambling for business, I guess I'm just surprised they wouldn't figure out a solution to their own policy. Apparently in this case a disgruntled customer is worth more to them than a happy customer who would sing their praises. Go figure.

 

[lanejudy]

Why have a price drop policy though if you're not going to honor it?

I get your position and I'd be kicking myself in the same situation -- in fact I'm sure I've been there before. But to a retailer a "coupon" is not the same as a "price drop" or "sale price." Not everyone who purchases that same item will get the lower price; some won't use the coupon or may have used the coupon on a different item (it's 10% off 1 item, right?). Could they honor it as good customer service? Sure. But they've said no. I guess you could call again and hope to get a different answer from a different rep.

 

[reddog21]

Way too much hassle for $60, just take delivery and be done with it.

 

[bnf0522]

Maybe you could try and call the store and see if the store manager can help you.

 

[StitchesGr8Fan]

But this isn’t a price drop. It’s a coupon that wasn’t effective when you placed your order. Refusing delivery and ordering again will probably cost you more in fees and time

 

[Anthony1971]

I am on team a coupon is not a price drop. I understand 60 is 60 and absolutely understand. I would doubt you will get you delivery fee back however if you did cancel being the item was delivered and you refused but I could be wrong. I would ask nicely if there is anything they will not say they are not honoring a price drop…
In my experience there is always a catch with the coupons however like a higher delivery fee or a haul away fee etc making the real price very close if not the same.