being rushed through TS

Ya know... I was thinking about when I dine out here in town and I would normally clock our time at about an hour from arriving to getting back in the car. The last time it took longer, I was actually angry about it and felt like so much time had been wasted.

I am not talking about your applebee's or TGIFridays or anything. I mean a nice upscale asian place where myself and my boyfriend both had soup, a main dish, and I had dessert. I did not at all feel rushed by it, no course was piled on top of the other... but we never waited. Our food came out hot and fresh just as we were finishing our soup and my dessert order was taken as he cleared the main dish plates.
 
bicker said:
Servers at WDW are paid just like the majority of servers at full-service restaurants across America: They're paid a token amount, often less than the minimum wage, and make the vast majority of their income through gratuities.

'Less than' being somewhat generous, since it's about 50% or less than minimum wage, depending on your state. CA being an exception, servers have to be paid minimum wage there (unless it changed recently).
 
ElizabethB said:
I agree, DVC Sadie. CM's have told me that they don't like DDP either. Why? Because there used to be faster table turnover when everyone wasn't ordering appetizer, entree and dessert. The added tips from appetizers and desserts aren't enough to make up for the fact that the tables turn over fewer times in a shift. That's probably why CMs and management are working hard to turn tables quickly.

As for DDP, itself, well -- we really enjoyed the free DDP a couple of weeks ago. We maximized our TS credit usage and enjoyed some fine 2TS meals. Food was tasty, pace was good (except that it appeared they were running pretty low on good lobsters at Narcoosee's as the week went on).

Our experiences at 1TS meals -- whether we used the plan or paid OOP were, generally, disappointing. Though, I'm happy to say we experienced none of the rushing that seems to be afflicting others. We lingered for a couple of hours at lunch at Coral Reef watching the fish. But, we paid OOP and the value simply wasn't there. The $10 shrimp cocktail had a few medium grade, medium size shrimp and simply wasn't worth $10.

The problem I see with DDP is the same problem with health plans and HMO's -- you've got to be in one. HMO's negotiate a set price for services. But, if you're not in the HMO and just walk in off the street, you'll be billed much more for the same service than the HMO is billed.

Same with DDP -- if you come in and you're on the plan, perhaps you don't care that the $10 shrimp cocktail is really worth only $4. But, if you have to pay an actual OOP $10 for that shrimp cocktail, it's going to be annoying.

I think DDP will result in an experience similar to mass market cruise lines -- much convenience for families and groups (due to the fact that the meals are pre-paid), plus a lot of food with none of it being all that great.

Oh well. There was once a "Prague Spring" when dining at WDW was truly a pleasure and a delight. I'm afraid those days are gone. We pretty much confine ourselves to the signature restaurants anymore.

What I can't figure out is why Disney is letting Epcot World Showcase restaurants become so generic and poor. There simply isn't that much to do in WS, other than shop and eat. If the food becomes totally generic and programmed, it will be hard to justify a day's admission to Epcot, IMO.

A decade or so ago Disney got the brilliant idea that it would be cheaper if every WS shop had the same merchandise. So, one of our trips in the late 80s or so we noticed that every shop, no matter which country it represented, suddenly had the same Mickey T-shirts and not much else. I recall thinking what is the point of going to Epcot if there is nothing unique or interesting in the shops? Fortunately, that business strategy did not prevail -- no doubt because someone smart realized there is nothing to do in WS but shop and eat. Now, the same attempt is being made with the restaurants in WS. I hope the strategy doesn't prevail with the restaurants, but I'm afraid it probably will.

What a great, well writen post. :thumbsup2

We feel as if WDW is trying to serve cheaper, less expensive and lower quality food to the point of alienating those who prefer fine dining. Fine dining has "almost" become an oxymoron.

We will be back to WDW next month to re-evaluate our DVC membership and to see if WDW still fits our needs as a top destination vacation.
 
We were there last week and had the opposite problem. At many places it was very slow service or at WC non existent! Our server never refilled our all you can eat skillet not even once for three adults! we asked her 3 times. After sitting for 45 minutes with an empty platter she finally came by and asked if we wanted dessert. We said we would have liked the ribs we asked for 45 minutes ago and she said with a straight face oh I'll go put that order in right now! We said forget it and give us our deserts to go. She was awful as a plain server and didn't do anything playful at all in the WC mode. The table behind us got 3 refills to their platter while we were there and only had 1 adult eating from it. If I had been pop I would have been speaking to the manager but my 7 yr old wasn't feeling well and only had a milkshake and after more than 2 hours we just wanted to leave. The service at Sci Fi was awful and slow also, food was lousy too. Great service at Coral Reef and at Chef's, pretty good at Prime time and Concourse.
 

Thanks, fivefordisney and DVC Sadie! We're pretty much where you are on this, DVC Sadie. We'll be in WDW next month and, like you, we'll be considering carefully whether WDW meets our requirements for an upscale, fine dining vacation anymore.
 
we just returned last night, and found relaxing atmostpheres/no rushing at kona, CG, and spoodles. we walked in early to each and were served promptly, with no rushing. our last evening we ate at 'Ohana and the food was brought rather quickly, but you could work your way thru it, and linger over dessert, and enjoy the party.
 
Yea we were so rushed at the place in Italy ( I forgot the name ), I got up to take a picture of everyone and my plate was swiftly taken away, it was only half eaten and let me tell you it was some kind of embarrassing because the waiter was half way across the room before he understood I wanted my plate back, then he gave it back as if I had some sort of problem. :blush:
 
we were not rushed anywhere last week either, we ate at
Tony's
50's
Lecellier
Kona Cafe
'Ohana
1900 Park Fare
Garden Grille
and somewhere else I can't remember right now
 
Markstudy said:
They can't rush you if you don't order :thumbsup2

When I see that they are rushing people (only seen it at Disney)

I order appetizers and then wait to order my main course, telling them that I'm still thinking about it. Maybe after I finish my appetizer I'll order my main course. ;) Slows things down real fast.
I totally agree... we as the customers control the pace of our meal.
 
nurseypoo said:
I wonder why they wouldnt love it. Don't they get 18% from each diner (pretty much guaranteeing a decent tip from everyone) where as when people pay OOP i'm sure they get stiffeed quite a bit or get less than 18%.
I think at the non-Disney-owned restaurants (figure, the ones that weren't included on the original 2007, instead being added a couple of weeks after the first announcement), Disney reimburses the restaurant a predetermined flat rate per meal, not the actual menu price. Those servers may only get 18% of the flat rate instead of the entire check. So, using figures I probably imagined (say 60% of the item price), an 18% tip actually works out to a little over 10% tip on the menu price.

rlduvall said:
While I have read that the servers automatically receive an 18% gratuity, (which is really not too bad) I then read that Disney reimburses the restaurants only $25. per person - adult, no matter what is ordered. Now this possibly might only be relevant to non-Disney owned restaurants; not sure. But if this is true for all of the restaurants and the server only gets 18% of $25. no matter what, I could see a legitimate morale problem.
Okay, let's work with that figure. While 18% of that is obviously not equal to 18% of the actual check, it's $4.50. Serve just two adults in an hour, and you're already 50% above minimum wage - and I'm pretty sure, especially during this free dining period, than each server has more than two customers in an hour... even when serving at 'normal' (vs. warp) speed.

4boysmom said:
I agree totally. We were shocked when we were odering our appetizer & entree (again, @ Sci-Fi) that she also wanted our dessert order at the same time. We had to scramble to look over the dessert area of the menu because we weren't expecting to need that info so soon! If I had had time to think I would have definitely told her to come back during our meal & we'd order dessert then but she seemed insistent that we order everything then.

She was also the only server who didn't bring a cup of water out to our 2yo when we ordered a round of waters! She said he wasn't on the plan (duh, of course!) & only the rest of us got food/drink on it! Can you imagine ... WATER on a hot day!! We had to share our waters w/ him.
I'd like to say that I'd request the sundaes be taken back to the kitchen and replaced with fresh ones when we're ready for dessert - but I probably wouldn't. But no matter how busy or slow the restaurant was, I'd have asked for a manager right at the water (or rather, lack of water) incident.
 


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