Before you rent from Gold Mobility

[Debbie Jean]

Important update on scooter battery for the Victory. Contrary to what the website says… longevity, extended range and up 8 hours… I am now told they only plan for 6 hours. Weight limit is set at 350 which affects battery life.

Left resort after 9 and was down to 2 bars by noon… been dealing with compromised battery life for several days, trying to manage. Today was the worst so called and asked for a swap out. Was told this was acceptable battery life and no swap would be offered. Furthermore it was my fault for not calling sooner.

So FYI, keep this in mind and be sure you have your charger at the ready at all times. This actually has happened my last couple of Gold rentals. And just as added info I am under 160 lbs and drive like a little old lady. Been renting from them several times a year for years. I think I’m done. Don’t know which is worse… the obvious decline in equipment or what now passes as “customer service”. I think what was best was when he said “So go try a different vendor… you’ll be back”. lol wow! I mean really?

They need to update their website though so it reflects their reality.

 

[CarolynFH]

Wish I could add the Sad emoji too.

 

[LoveToDisney]

Did Gold Mobility get sold to someone else? I am so shocked with hearing the decline of their equipment. There’s no excuse to not replace batteries after a certain number of hours of use. My husband replaced the batteries in my Go-Go Sport scooter. With the right tools, it can be done fairly quickly.

 

[Debbie Jean]

They just sent me a lengthy message I would like to share which they say exonerates them and places blame squarely on you. Just be aware. At no time was I offered anything help or assistance… it is apparently my fault and I need to carry my charger and find a plug ever few hours. Just come prepared. Oh, but they can’t stop telling you how great… the best! They are.

 

[Debbie Jean]

Oh and he told me I should check under the cover for the battery date lol. Call me crazy but I don’t think the useful life of a scooter battery used for intensive Disney rentals can be measured in the same way as a scooter for personal use.

Anyway make sure you come prepared to charge and if you have issues… it’s your fault! I’ve rented at Disney several times a year for decades but they really “schooled”me. My bad.

 

[Simba's Mom]

I've noticed that you're not the first person recently who's had less than great service from Gold Mobility lately. And even worse than the service, a very negative attitude by the company which is what upsets me the most. Truthfully, that's why I haven't yet reserved a scooter for my trip next month. Perhaps this is a good time to ask-does anyone have any other companies they've had positive experiences with?