Debbie Jean
DIS Veteran
- Joined
- Feb 22, 2005
- Messages
- 4,464
Important update on scooter battery for the Victory. Contrary to what the website says… longevity, extended range and up 8 hours… I am now told they only plan for 6 hours. Weight limit is set at 350 which affects battery life.
Left resort after 9 and was down to 2 bars by noon… been dealing with compromised battery life for several days, trying to manage. Today was the worst so called and asked for a swap out. Was told this was acceptable battery life and no swap would be offered. Furthermore it was my fault for not calling sooner.
So FYI, keep this in mind and be sure you have your charger at the ready at all times. This actually has happened my last couple of Gold rentals. And just as added info I am under 160 lbs and drive like a little old lady. Been renting from them several times a year for years. I think I’m done. Don’t know which is worse… the obvious decline in equipment or what now passes as “customer service”. I think what was best was when he said “So go try a different vendor… you’ll be back”. lol wow! I mean really?
They need to update their website though so it reflects their reality.
Left resort after 9 and was down to 2 bars by noon… been dealing with compromised battery life for several days, trying to manage. Today was the worst so called and asked for a swap out. Was told this was acceptable battery life and no swap would be offered. Furthermore it was my fault for not calling sooner.
So FYI, keep this in mind and be sure you have your charger at the ready at all times. This actually has happened my last couple of Gold rentals. And just as added info I am under 160 lbs and drive like a little old lady. Been renting from them several times a year for years. I think I’m done. Don’t know which is worse… the obvious decline in equipment or what now passes as “customer service”. I think what was best was when he said “So go try a different vendor… you’ll be back”. lol wow! I mean really?
They need to update their website though so it reflects their reality.
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