Been on hold w/MS for 40 min-should I hang up? HELP

[JMLBrats]

What is the deal? Do they have one person working on Saturdays?!! I called the 407 # maybe I should try the 800 one or will hanging up put me in a worse situation? Can some of you DVC Vets please advise!!!

 

[Credit Man]

I called right at 1:00 today, using the (800) number and waited about 7 minutes.

 

[JMLBrats]

How late are they open today, perhaps I will have better luck later in the day because everyone is calling when they first open? But I am calling for a day by day change so I'm concerned and wouldn't want to miss out on the reservation.

 

[DisneyHumbug]

I called last Sat about 3:30 and had a 10 minute wait. Good luck!

 

[Smitty844]

Did you get through? Last Saturday I called at 1:00 and waited about a minute. I called the 800 number.

Smitty

 

[chunkygal]

Sometimes it's like that! I am on the 800 # and have a "25" minute wait.

SOmetime I wish it was Marriott and you could do everything online.

Keep On Holdin'...

 

[CarolAnnC]

Keep in mind the 11 month booking window puts people booking right now for the Holiday 2007 season. I would expect long waits on the phone over the next several days as well.

 

[JMLBrats]

Well after almost an hour I finally hung up and dialed the 800 # & the recording said I would have a 20 min wait. Well after the previous phone call I couldn't deal w/waiting any more than that! At about 18 mins into it someone came on and I was able to book what I needed I would say that from now on I'll be calling the 800 #!!

 

[greenban]

Today was the first sucessful Saturday call I made. And it for a 7 month day-by-day ressie, not even Christmas!

I got very, very lucky, 2 rings, and a helpful MS-Advisor. Back on Monday for the last 2 days.

With this exception, for me Saturday calling has been painful at best.

-Tony

 

[bobbiwoz]

I waited over 40 minutes one Saturday, the Sat. of MLKjr. weekend. I felt it was something I needed to do. I did the survey and did say it was "totally unacceptable" wait time.

Bobbi

 

[kimberh]

I called today and dreaded having to make the call. I have been on long holds lately. I have handled 4 transactions by email. I made a reservation and banked points by email. In one of my emails, I stated that I had been on hold for long periods of time. Did they let people go or have we grown this much?

 

[Starr W.]

Well the 11 month window puts you right in Xmas/NYE booking right now. That could be the problem, but I think Dumbo will jump in here and suggest it might be the day by day callers, which might be heavier than normal considering the booking window.

 

[kimberh]

Yes, It probably is the Christmas rush. I am not complaining, just have a flat ear. My MS rep was so helpful and I told her so. She said," that is what we are here for."

 

[Starr W.]

Kimberth, I called for Turkey day ressies and it just happened to be a Saturday. Called right at 1pm and it has been the longest wait I have ever had with MS. Thank goodness for speakerphones!

 

[LisaS]

I made a reservation and banked points by email.

Just an FYI - you can also bank your points online.

 

[kimberh]

Just an FYI - you can also bank your points online.

I forgot about that.