Be aware...be very aware...

[Momof2Disneyboys]

I am glad yet sorry that I'm not alone in my original situation - I was told I had a code when indeed I had not. I understand greatly the pressures of a "public" job and dealing with difficult personalities. However, to get this back on track, the original CM who quoted me a 40% off discount was in no way mean or rude - she was quite excited for me to get a discount! I was so thankful to her - not at all disgruntled. The entire exchange was exciting and civil with lots of giggling and congratulations. It was only through my knowledge of rates / discounts that I discovered this was not at all accurate - I was instead quoted a regularly priced vacation and was assured it was 40%.

I almost think it would be more understandable if the CM was rude or unkind. I could write off the experience to someone having a bad day instead of feeling like I was almost duped.

My experience was the same. . . On my first call I had a very friendly CM that told me that I had a 30% code good for the entire year, and told me congratulations because it was already applied to my trip that I had booked online.
Apparently that was just a big lie (for what reason, I'll probably never know or understand. . . ) because when I realized that could not be right and called back the next day I was told that I had no code ever. That's when the call got nasty! No one would admit guilt or do anything about it.

 

[Momof2Disneyboys]

So it might be safe to say that all of those who called and was told of a discount pin code, but never received an email or postcard, probably didn't get a discount at all??

Yes, I'd say so.

 

[G8r4evr]

My experience was the same. . . On my first call I had a very friendly CM that told me that I had a 30% code good for the entire year, and told me congratulations because it was already applied to my trip that I had booked online.
Apparently that was just a big lie (for what reason, I'll probably never know or understand. . . ) because when I realized that could not be right and called back the next day I was told that I had no code ever.

Thats just wrong!

 

[Tinkerbell]

Where do you find those "rack rates"?

I want to call and see if I get a discount, or at least the rack rate!

Thanks for you help

Tinkerbell

 

[denman007]

Visit the link that says View Resort Web Site...then click on Rates

http://bookwdw.reservations.disney.go.com/ibcwdw/en_US/_framework/components/processEngine

 

[kjetjl]

Do you think the trouble is tied to the codes for individuals? Why don't they just stick with a public code for everyone at certain times of the year? I love the idea of a 'special code' but it does seem to be backfiring.

 

[WishesFT]

I have been reading this thread over the last day or so. First of all there is no doubt in my mind that Disney IS NOT sanctioning some type of false discount rate scam. There is some new terminology that some of the cast members may be misusing or misunderstanding. The 30% discount applies to the possible savings when the dining plan is used correctly. I see these types of phrases on the Disney Travel Agents web site. I know what they mean, but others may misinterpret.

As for the code today and gone tomorrow. That one stumps me. I know that trying to use a private code from a post card or other offer is sometimes difficult to find availability and for the cm to find the offer for me. I like the public codes as those I can book online. Calling in is always more time consuming and not always productive for my guests. With that said, maybe some of the cm's are well versed in searching for the codes and some aren't. I just don't know.

What I do know is that Disney would never decieve the public. Their entire reputation is built upon the best customer service in the world. They have one of the largest marketing machines on the planet. They are a well respected company in the leisure travel field.

I will try to find out some more information about these disapearing codes and post when I have chance.

I do wish everyone a magical vacation! I am sorry that some of your experiences have been pretty darn terrible with the reservation system.

 

[Va-bear]

First of all there is no doubt in my mind that Disney IS NOT sanctioning some type of false discount rate scam. There is some new terminology that some of the cast members may be misusing or misunderstanding. The 30% discount applies to the possible savings when the dining plan is used correctly. I see these types of phrases on the Disney Travel Agents web site. I know what they mean, but others may misinterpret.

I have been "tripped up" by the "Save 30% on food"vwording when Disney talks about the dining plan myself....BUT there is no doubt that the CM I spoke to said and meant "you are getting the 40% ROOM rate" because she then went on to quote me room rates that were exactly 40% off of rack. Only when she totaled the price did it then jump back up to rack rate. When I called her on it she said "no, you got the rate! " and seemed cheerful as all get out. Only when I asked her to add it up herself did she admit that, indeed, it was not giving me the rate. Dining was not discussed at any time.... I too feel that getting a commission of some sort MAY have played a role...

 

[notsosnowwhite]

I have been reading this thread over the last day or so. First of all there is no doubt in my mind that Disney IS NOT sanctioning some type of false discount rate scam. There is some new terminology that some of the cast members may be misusing or misunderstanding. The 30% discount applies to the possible savings when the dining plan is used correctly. I see these types of phrases on the Disney Travel Agents web site. I know what they mean, but others may misinterpret.

I hate to disagree, but I received a phone call today from a supervisor apologizing for the CM's behavior and her misleading us in believing we had received a 40% off code off room rates. They had reviewed the phone call that sparked the original post.

So, although this may not be "Disney sanctioned," it certainly is not ethical, as posted previously. CM's are not giving accurate rates and in my case, it seems to be 100% intentional.

 

[notsosnowwhite]

Also, I don't seem to know how to pull down a quote. Forgive my sloppy post.

There we go...sorta fixed it.

 

[WishesFT]

I am just blown away! I am glad someone called you to make an apology. Can you imagine the number of people who are not using these boards, or doing any research calling in to make their dream trip come true and beining duped into thinking they got a discount? I am truly sorry. I think that now that you have brought this to Disney's attention that it will stop immediately. You guys are every Disney Fan's hero but beining an intellegent consumer and making noise when noise was necessary! Thank you!

 

[denman007]

Welcome to the real world. lol

 

[Momof2Disneyboys]

I hate to disagree, but I received a phone call today from a supervisor apologizing for the CM's behavior and her misleading us in believing we had received a 40% off code off room rates. They had reviewed the phone call that sparked the original post.

So, although this may not be "Disney sanctioned," it certainly is not ethical, as posted previously. CM's are not giving accurate rates and in my case, it seems to be 100% intentional.

Yes, I agree with you. . . I was told "You're discount applies to all 3 parts of your trip- room, dining, and tickets, your price is 30% off of the total!!" And she congratulated me. She was not implying that I was getting a discount by getting the dining plan.

Who did you complain to? I sent an e-mail compliant a week ago and have not had a single response yet. . .

 

[notsosnowwhite]

I sent a complaint through the disney website - someone had earlier posted the site. I also made sure when I called the second time and spoke with a supervisor about my discovery that I gave as much info as possible - time of call, duration, names if available, and asked specifically if the call could be reviewed because of the situation.

One more thing - I also made my e-mail complaint as pleasant as possible, giving the facts of the situation and complimenting the CM's that were honest with me about the situation. I expressed how happy we have always been at WDW and pointed out how many times we had travelled in the past six years. I also mentioned that I had posted the situation on the DIS boards and was waiting to make further vacation plans until I heard from someone concerning the situation.

 

[Momof2Disneyboys]

I too sent my complaint through the Disney website. I was as pleasant as I could be, but still wanted to get my point across. I told them that I love WDW and everything Disney and that it really saddened me to have to write this complaint, but I felt that I was a loyal customer and should have been treated better than I was. I gave names and times too. We'll see if anything comes of it. . . Probably not since my trip was already booked. . .

 

[notsosnowwhite]

I hope you get a reply - an apology always helps! It sounds like we've followed all the same steps. Good luck, and look forward to that trip!

 

[always_learning]

I hate to disagree, but I received a phone call today from a supervisor apologizing for the CM's behavior and her misleading us in believing we had received a 40% off code off room rates. They had reviewed the phone call that sparked the original post.

So, although this may not be "Disney sanctioned," it certainly is not ethical, as posted previously. CM's are not giving accurate rates and in my case, it seems to be 100% intentional.

Well I am so glad they reviewed the phone call and got back to you! On my call I was also told 40% off and it was better then the pin code I had given. It had nothing to do with the "you can save up to 30% off" terminology.

 

[Luv2Roam]

I am glad they are reviewing tapes just so they can research and possibly recreate the situation to find out if it is a training or system issue.
I agree with a pp that I can't imagine a CM intentionally misleading.
I wonder (and this is purely guesswork) if the CM brings up the discount package code, but some/all of the travel days fall into days that do not include the code. And I wonder if they "assume" everything pulling up has a code applied. Just surmising as to what could have happened.
If their is a misunderstanding somewhere, best to get to the bottom of it!

 

[notsosnowwhite]

Just an update on my situation:
Did receive a call apologizing for the original situation. I spoke with a very sweet manager who told me that she would look into some vacation packages for our family and see what she could do...was told that she would call back on Sunday afternoon. Unfortunately, no phone call today.

I called and left a voice message - hope to hear back so I can pass on some good news. I have great hopes for some pixie dust!!!!

 

[denman007]

Just an update on my situation:
Did receive a call apologizing for the original situation. I spoke with a very sweet manager who told me that she would look into some vacation packages for our family and see what she could do...was told that she would call back on Sunday afternoon. Unfortunately, no phone call today.

I called and left a voice message - hope to hear back so I can pass on some good news. I have great hopes for some pixie dust!!!!

She'll probably call and tell you "Hey, I got you 40% off. lol

GL.