We just returned yesterday from a GREAT 13 day trip. The first 4 days were in Atlantis and then the remaining were in Disney. We spent the first 5 nights in a 2 Bedroom with 2 queen beds in the second room at the BCV, Room 253. We then moved to the GF for the weekend since I received a 40% code and I did not want to use 72 points a night (and it was a good excuse to stay at the GF since I really do love it there). We check back into the BCV on Sunday around 2:15. I was told that our room was not ready, but should be ready before 4:00. I asked the location of the room. The CM was a college student and showed me a map pointing to the wing either overlooking the quiet pool or the courtyard closer to the main building. Perfect. My family procceds to SAB and about 10 minutes later we get a call that our room is ready, Room 252. We decide to get our luggage from the car and bring it to the room and then come back to the pool. We begin our journey to Room 252, thinking it would be right across from our previous room - WRONG!. We are all the way down a different wing at the very last room overlooking the road. Then I find out that we do not have 2 queen beds in the second room which is what I had reserved since I have 4 kids. I call the front desk right away and they tell me that they will move us to room 168 which has 2 queen beds. My family brings everything to the first floor and I run to the front desk to get the keys. I explain that I reserved 2 queen beds and would rather not have a road view. (Honestly, I would have stayed with the road view if there were 2 queens beds) Room 168 does not have 2 queen beds. I am told that I do not have 2 queen beds reserved and that I have to take this up with member services. The CM talks for awhile in the back to a manager and I begin to talk to another manager in the front. The CM returns and says that I do not have 2 queen beds reserved and moves us to Room 241 which is not a road view. I am very upset at this point, but I am pretty sure I have a printout of our confirmation in my suitcase. After returning to the Villas and dragging my family to the second floor into room 241, which has a used glass of water on the kitchen table and a stack of sheets, pillows and blankets on the bench (which I assume is to make the beds of the two pullouts), I find our confirmation printout. Sure enough, 2 queen beds. I return to the front desk which now believes my confirmation sheet. They move us to Room 441 with 2 queen beds. They told me they will have bell services bring up our keys and move our luggage at their cost. What??? I still had to tip bell services, so this is no cost to them. This whole situation was a two hour process and completely caused a ton of aggravation and ruined my day.
I really felt that being a
DVC Member made me a second rate vacationer at the BC in the way I was treated. I know that I should have had my confirmation with me at my initial checkin, but if I had the right reservations on my confirmation why didn't the front desk have it in their system correctly?
