The one time I got something for my dd, it was delivered to her upon check-in. I was prepared to be disappointed but was very pleasantly surprised. When she was given this beautiful box with a huge balloon tied to it...well, she was the envy of the entire lobby area!!! The one thing that I would have had done differently was to have them wait until we had a room though. Maybe Feralpeg knows the answer to this....if you order something for a guest, can you stipulate that it be placed in the room, once they are assigned a room? I ask because sometimes, more often than not, if you are checking in early you may not be able to get into your room. Then, you have a wonderful gift in your hands but then have to leave it with Bell Services until you can get into the room. I wonder if they could hold it until the room is actually all ready for occupation, after someone has already checked in but waiting to get in?