Californiaamy
Earning My Ears
- Joined
- Jul 26, 2002
- Messages
- 23
It sounds like KeenHo did his due diligence pre-cruise when booking his room, and still ran afoul of an ill-informed cast member -- we just had the same experience, but thanks to this thread, we were able to catch it.
We've just booked on the 10/5 Magic cruise in October, and chose a "navigator's verandah" room 5638. We're first time cruisers, but thought we had done our due diligence as well, looking at drawings and pricing different options. After asking explicitly about rooms and verandahs and what you got for the difference in price, we were told twice that the difference is the navigator's verandah has a solid metal rail, not the bars and plexiglass.
The drawings on the web site and in the brochure do not at all show the true difference as to what a navigator's verandah is....they just outline the porch area and you cannot possibly see what your view is. And there are no renderings of the ship looking at it straight on that I've been able to find....and should I really have to find a picture of the boat and figure out where my room is and count back by looking at the picture to RE-re-confirm what I've chosen? Most pictures of the ship are at an angle and hard to determine this.
After seeing this discussion thread, I did more research and found a true picture of a navigator's verandah...it's basically an enclosed porch with a port hole, located in the section behind KeenHo's room. (I found this picture on the Platinum Castaway Club web site -- great info -- at
http://www.angelfire.com/my/disneycruiser/nverand.htm )
This is NOT AT ALL what we were told, nor what we were expecting. I would have been furious to have arrived in that room and found a big porthole for a verandah. I was expecting something exactly like Barb & Tony's favorite room -- here's their info on the metal versus plexiglass verandahs:
http://www.angelfire.com/my/disneycruiser/metal.htm
We re-booked today to a different room, and let the CM know that we'd been given mis-information, but I plan on writing them a letter.
Unfortunately, you can't trust information that you get from customer service representatives, even if you check and re-check, which is infortunate. When you're spending these bucks, and researching diligently, you expect the information to be correct. I bet Howard and Cam, even if refunded the difference in the price of the room, still feel they lost more than the $100-$200 difference in room price when their expectations for how they were going to relax once on board wasn't met.and
We've just booked on the 10/5 Magic cruise in October, and chose a "navigator's verandah" room 5638. We're first time cruisers, but thought we had done our due diligence as well, looking at drawings and pricing different options. After asking explicitly about rooms and verandahs and what you got for the difference in price, we were told twice that the difference is the navigator's verandah has a solid metal rail, not the bars and plexiglass.
The drawings on the web site and in the brochure do not at all show the true difference as to what a navigator's verandah is....they just outline the porch area and you cannot possibly see what your view is. And there are no renderings of the ship looking at it straight on that I've been able to find....and should I really have to find a picture of the boat and figure out where my room is and count back by looking at the picture to RE-re-confirm what I've chosen? Most pictures of the ship are at an angle and hard to determine this.
After seeing this discussion thread, I did more research and found a true picture of a navigator's verandah...it's basically an enclosed porch with a port hole, located in the section behind KeenHo's room. (I found this picture on the Platinum Castaway Club web site -- great info -- at
http://www.angelfire.com/my/disneycruiser/nverand.htm )
This is NOT AT ALL what we were told, nor what we were expecting. I would have been furious to have arrived in that room and found a big porthole for a verandah. I was expecting something exactly like Barb & Tony's favorite room -- here's their info on the metal versus plexiglass verandahs:
http://www.angelfire.com/my/disneycruiser/metal.htm
We re-booked today to a different room, and let the CM know that we'd been given mis-information, but I plan on writing them a letter.
Unfortunately, you can't trust information that you get from customer service representatives, even if you check and re-check, which is infortunate. When you're spending these bucks, and researching diligently, you expect the information to be correct. I bet Howard and Cam, even if refunded the difference in the price of the room, still feel they lost more than the $100-$200 difference in room price when their expectations for how they were going to relax once on board wasn't met.and
