Bad Verandah Experience...

[Carol RN]

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my3kids writes:

If they gave a partial refund because of the view of the room, in such a public forum, what's to stop everyone who ever had that room from asking for the same well publicized perk? The Magic has been sailing 1 or 2 times a week since what, 1998? The Wonder twice a week since 1999? That is a lot of people who
suddenly would, by all accounts, be entitled to a refund.
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I agree with this 100%. If DCL refunded the "Cam" family the price difference between categories, they would be setting a potentially harmful precedent. This would open up DCL to all the past cruisers who have had this verandah stateroom, and the other verandah staterooms which have partially obstructed views, to demand refunds also.

 

[KeenHo]

Quote from Carol RN:
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"I agree with this 100%. If DCL refunded the "Cam" family the price
difference between categories, they would be setting a potentially
harmful precedent. This would open up DCL to all the past cruisers who
have had this verandah stateroom, and the other verandah staterooms
which have partially obstructed views, to demand refunds also."
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I respectfully disagree... All past cruisers who have had this stateroom (or others like it) may not have been specifically told by a CM that it was a UNOBSTRUCTED view verandah. If they were told this and it wasn't true, then they would have cause for complaint. If that was the case, they should have immediately stated their concerns to Guest Services while onboard (which we did) and sought out a remedy at that time.... not wait until well after their cruise and then come forward to complain and ask for some kind of refund consideration. To think Disney would honor such requests is simply funny.

Thank you.

Howard

 

[Carol RN]

Howard,

I wasn't trying to be "funny" as you seem to think.

I am simply stating a fact, and that is if DCL refunded the price difference between categories to you, they would be setting a precedent where if people who have sailed in that stateroom before request a refund they would be entitled to receive it. The bottom line is their view was just as obstructed as yours was, whether or not they complained about it!

As for the DCL rep giving you misinformation, that was unfortunate, but I believe DCL responded to your concerns appropriately.

 

[Lisa F]

Although the photo that Dave posted was a good one, it was still a little hard to tell what the verandahs in question might look like. I was flipping through my AAA DCL book and they had a great closeup shot of the back of the boat so I figured I'd scan it and post it, just as an FYI.

Here's another shot, on which I've superimposed three boxes. The red box shows the size of an unobstructed verandah. The blue boxes are exactly the same size as the red one, and shows how much of each verandah is being obstructed. Hopefully that will help others in the future.

Lisa

 

[KeenHo]

We value every one's opinion and the objectivity you have all brought to this issue. We appreciate the candor and thoughtfulness of all of these posts. For those who have learned something from our experience, we are glad for you. We have decided to take all of the advice we have received to heart (that received here as well as
in PMs and e-mails) and will decide privately how to proceed, if at all . We believe these forums serve as exactly that-- a forum for the discussion of viewpoints-- and we appreciate the opportunity to have done so. Wishing you all a Disney day and more importantly, a wonderful Disney cruise.

Howard & Cam

 

[Michelle]

And on that note, we will end this thread.

Thanks for sharing your information, Howard and Cam!

 

[taswira]

I have to stick with my unpopular opinion and agree with peagreenid (excellent points!) and my3kids. Being someone who has cruised DCL with a totally unobstructed Cat 5 verandah and a Nav. Verandah and actually <I>preferring</I> the latter, I <I>would</I> be disappointed with #6634 - <I>not</I> because it is partially shielded, but because it does not have the cushioned bench and chair, larger table, etc. of the Cat. 7. So if they reclassified that stateroom as a Cat. 7, <B>I would complain</B>. However, if DCL sees fit to reclassify it as something like "6s" for "6 shielded" and knock a little off the price, that might be appropriate and would make people ending up with that cabin aware of what they're getting.

It was only after seeing the posted photo of part of the verandah that my opinion changed from support for more compensation (I was thinking onboard credit for the next cruise), to supporting DCL's view on the matter. The fact that "unwanted" items were accepted (even if not used) did not help.

Nearly everyone on this thread has vaild points, both pro and con, and we ARE all entitled to our own opinion and shouldn't be ridiculed for it. But surely <I>someone</I> else on the DIS has stayed in #6634. Why has it taken 4 years for this issue to be made known?