Bad experience

[AngiTN]

Not to mention, this isn't about FP. Not at all.
This is about expecting something from Disney for a slight of some sort, be it a minor injury or inconvenience of some other sort.
FP are just one of many things that posters (not just the OP here but many others too) come on here asking about. It goes way beyond FP at times.
It's gotten really out of hand too.

 

[marcyleecorgan]

The most frustrating thing about this situation is, it's not Disney's fault, or any of the CM's.

The fault squarely lays in the lap of the other guest who wouldn't put away his umbrella. THAT person should be providing some compensation, not Disney.

 

[AngiTN]

The most frustrating thing about this situation is, it's not Disney's fault, or any of the CM's.

The fault squarely lays in the lap of the other guest who wouldn't put away his umbrella. THAT person should be providing some compensation, not Disney.

Quite true. This has been forgotten in all this. Yet another in a long line of guests who think rules don't apply to them. They are a rampant problem too.

 

[NeuroCindy]

Forget all these fastpasses and stuff, the only thing I'd ask for is maybe a couple of those crackable ice packs if I was going to be sore. The ice machines can be really far from your room when you wake up in pain at 3am.

Sadly, this is one time where the media isn't exaggerating how bad things are either. Only thing is it's not all of us but it's enough that the stereotype is earned for a reason. We do suffer from "it's always someone else's fault" way too much. It's quite troubling.

It's unfortunate, because it makes people that do have legitimate lawsuits feel bad about it. For example, I was in a bad car accident. I was stopped in traffic on an interstate, a teen was "distracted" and hit me going ~50mph. My knee was severely injured, had to have surgery and 9 months of PT. I know I have a legitimate lawsuit to get my medical bills paid, but with how sue-happy so many are, it makes me feel bad.

 

[Jennasis]

Bumps and bruises do not warrant the company kissing the boo boo to make it all better.

 

[Mackenzie Click-Mickelson]

Because it occurred on their vehicle and by their own actions. How could you possibly try and argue they aren't responsible? Act of God defense?

IDK that doesn't work for a lot of things in life. Negligence on the part of the guest (in the context of what we are talking about) or individual (as a broad general description) has a lot to do with the overall situation.

To keep it in the tram context if you were messing around or doing something you were advised not to do (like hands or feet outside of the vehicle) and a stop occurred and you lost balance or grip and fell out of the tram or were injured as a result of failure to abide by the rules then the fact that it occurred on Disney's own vehicle means little.

Basically without all the details we're sorta left with some unknowns here.

 

[wilkeliza]

My biggest thing is if you really want something from Disney ask while you are on property! Going home and complaining about it and excepting something to make your next vacation more magical just seems like a grab. If OP really was that inconvenienced that night why not pop into guest relations and deal with it right then and there. They called medical and made sure the boy was okay. If the OP is still so inconvenienced they can surely email guest relations at wdw.guest.communications@disneyworld.com but since it wasn't handled while on property they give a 2 week time frame of being contacted.

 

[Disney1fan2002]

When my kids were 2 and 4 years old...I repeat, 2 and 4 years old...they were sent through the Haunted Mansion in a doombuggy without me. The most terrifying moments of my life. We are a family of 5. We got on the moving platform and the CM pointed to our buggy. Instead of sending us up the platform, he sent us to one down the platform. I was to get in with the 2 little ones and DH got in a separate one (right behind ours) with our 6 year old. As I waited for them to climb in, the doombuggy closed before I could get in. My brain was not registering that it was automatically locked, as I was trying to pry it open to climb in. It was like I was numb. My brain was just focusing on lifting the handle. I was not letting go as we moved down the platform. I was forced to let go as the buggy enter the tunnel. The screaming I heard coming from that car as my babies realized I was not in with them!!!! I looked at my DH as he passed and yelled "WATCH THEM!" I turned to an old man who was at what looked like a control panel and asked him to stop the ride, because the kids were alone. He said he couldn't. I then asked where the exit was, he said I had to ride through! I had no time to argue with him. Hindsight I now know I should have stood there and screamed like a banshee until he stopped the ride, but I was numb. I jumped in the next buggy, about 10 back from them. I had visions of them climbing out in a panic. I can't even describe the images going through my head during that TRULY HAUNTING RIDE. I finally reached the exit and when I got off, DH was standing there holding the sobbing 2 year old and my 4 year old was at his side. As soon as she saw me she started sobbing and asking me why I left them. I started sobbing and picked her up. We went outside to the bench that is just outside of the exit. Now, we see kids coming off that ride crying all the time. "Aw..so cute, they were scared" Well, someone must have seen not just the kids, but mom was a blubbering mess too. They reported that something was wrong. A ride manager came over and asked what happened. I told her that there are signs all over Disney that say NO ONE under 7 is to ride alone, and they were 2 and 4!!! They stop the ride all the time for the handicapped, but I was told the ride could not be stopped, even when I told the CM at the controls they were 2 and 4!!!! The manager offered to let us ride again, without the moving platform. I thought it was a great idea, since I did not want this to be the last impression of the haunted mansion. She walked us THROUGH THE EXIT and we met up with the moving platform. So the exit the CM told me I couldn't get to unless I rode through??? A quick walk down a short tunnel past the moving platform. They stopped the platform to give the kids plenty of time to climb in and I got in behind them. We rode through and I made fun of the ghosts to show it really wasn't scary.

I was not offered anything more than a complimentary ride. I was not expecting anything more than an apology and assurance that it would never happen again to anyone else. That ride can be stopped by pushing a button. Disney makes mistakes sometimes. It doesn't mean we all need to be banging the doors down demanding special privileges just because our day was not filled with pixie dust.

 

[Mackenzie Click-Mickelson]

Because people are spending ridiculous amounts of money on the trip.

What someone does or doesn't spend on a Disney trip should have absolutely no relation to compensation or no compensation in a situation like that.

Example-assume these two people had the same accommodations, same tickets, etc overall they did the same things but what they paid out of pocket is the difference:
Person A spent $1,000 on their trip in total
Person B spent $5,000 on their trip in total

Keep in mind people have a variety of ways of a Disney trip being paid (gift cards, other people paying for the trip, winning trips, using discounts, etc)

Do you honestly believe that Person A should be treated worse than Person B in Disney's eyes in regards to should compensation should be given or not given in this exact case?

To bring it out of the Disney realm a random example if I spend $200 total for a weekend at the Lake of the Ozarks and get injured should I be treated differently than someone who spent $1,000?

 

[robl45]

About an hour or so from what I've heard, especially if they know you have no intention of buying. And I believe they give you 3 fast passes. So for Epcot thats what 2 hours or more of waiting assuming you want to hit the big 3 attractions and can only fast pass one of them.

DVC presentations take how many hours? Why would you go and waste several hours to avoid standing in a couple 1/2 hour lines? That is just ridiculous.



1) a scraped knee is not an injury.

2) a bruised shoulder is not an injury.

These are just ouchies.

 

[robl45]

What someone does or doesn't spend on a Disney trip should have absolutely no relation to compensation or no compensation in a situation like that.

Example-assume these two people had the same accommodations, same tickets, etc overall they did the same things but what they paid out of pocket is the difference:
Person A spent $1,000 on their trip in total
Person B spent $5,000 on their trip in total

Keep in mind people have a variety of ways of a Disney trip being paid (gift cards, other people paying for the trip, winning trips, using discounts, etc)

Do you honestly believe that Person A should be treated worse than Person B in Disney's eyes in regards to should compensation should be given or not given in this exact case?

To bring it out of the Disney realm a random example if I spend $200 total for a weekend at the Lake of the Ozarks and get injured should I be treated differently than someone who spent $1,000?

No, but for Person A, that could be 10 percent of their income, for person B it could be 10% of their income, either way its a lot of money and when I go, I expect it to be magical or why bother going anyway. If someone gets hurt due to Disney, they should do something a little extra.

 

[Amelia :)]

The fast passes for DVC are a totally different, they are an incentive to go and listen to the presentation. Here we are talking about fast passes as compensation, but in this particular case, giving a fast pass doesn't even seem relevant to the situation. The two issues resulting from the accident were they were late for dinner (resolved by still being seated), and secondly they missed the fireworks... (a fastpass wont solve that).

 

[Mackenzie Click-Mickelson]

No, but for Person A, that could be 10 percent of their income, for person B it could be 10% of their income, either way its a lot of money and when I go, I expect it to be magical or why bother going anyway. If someone gets hurt due to Disney, they should do something a little extra.

Methinks you focus a lot on $ as well as getting things in a not so good way.

 

[Disney_traveler]

What about Person C who won an all expenses paid trip? And therefore paid nothing?

Or Person D that was gifted a trip for the family by a relative? And therefore paid nothing?

Does that mean they deserve less because they actually didn't pay any of the money?

 

[Mackenzie Click-Mickelson]

What about Person C who won an all expenses paid trip? And therefore paid nothing?

Or Person D that was gifted a trip for the family by a relative? And therefore paid nothing?

Does that mean they deserve less because they actually didn't pay any of the money?

Yup, which is why I put "Keep in mind people have a variety of ways of a Disney trip being paid (gift cards, other people paying for the trip, winning trips, using discounts, etc)" in my earlier comment.

 

[mistysue]

It is frustrating that you didn't leave early enough for your reservation so that a family member getting a bruise made you late. That is why you are supposed to leave extra time, so when you get delayed you are right on time. They usually give you an additional 20 minutes or so to be late before they bump you out of the "seat these people soon" sort of list. We were 20 minutes late to a ressie once because we were stuck on a ride and had to wait nearly 90 minutes to be seated, because they give priority to people on time. They kept saying "any minute now" so we just stood in the lobby (in park) and had completely wasted park time. At least Ohana has a great bar and lobby to hang out in.

We've gone to the ER (on property but in no way Disney's actual fault) and gotten no fastpasses. My other two kids were on transportation crying thinking their brother just died before their eyes and nobody did any more than wish them a better night. It's extreme, but you aren't owed something by being delayed. They looked after you and everybody came out of it ok. Driving your own car I wouldn't have been surprised if you missed the fireworks anyways if the restaurant had been running that slow that night. Would you still want something if you missed the fireworks and nobody had gotten a bruise?

 

[MamaBelle4]

It is frustrating that you didn't leave early enough for your reservation so that a family member getting a bruise made you late. That is why you are supposed to leave extra time, so when you get delayed you are right on time. They usually give you an additional 20 minutes or so to be late before they bump you out of the "seat these people soon" sort of list. We were 20 minutes late to a ressie once because we were stuck on a ride and had to wait nearly 90 minutes to be seated, because they give priority to people on time. They kept saying "any minute now" so we just stood in the lobby (in park) and had completely wasted park time. At least Ohana has a great bar and lobby to hang out in.

We've gone to the ER (on property but in no way Disney's actual fault) and gotten no fastpasses. My other two kids were on transportation crying thinking their brother just died before their eyes and nobody did any more than wish them a better night. It's extreme, but you aren't owed something by being delayed. They looked after you and everybody came out of it ok. Driving your own car I wouldn't have been surprised if you missed the fireworks anyways if the restaurant had been running that slow that night. Would you still want something if you missed the fireworks and nobody had gotten a bruise?

I don't know what happened with your son, but I'm sure glad everything worked out!

 

[bumbershoot]

It would be the driver behind you's fault. You should never be following someone so closely that you hit them if they have to brake suddenly, for any reason. That's why they teach you to count "one one thousand, two one thousand" in driver's ed. If you get to the spot the driver in front of you was in before you started counting, you're too close.

Not always. I know a TEEN driver who was in a multi car accident and she was one of the ones who hit someone in front. But the cop only cited the first person (who was in the very front) because they were being SO unsafe that they caused the accident. Which happened while going uphill.

Thrown off? In the middle of the tram path? Not safe. Also, he'd then become a safety liability. Perhaps he's disabled and can't walk to his vehicle, etc. And perhaps he didn't understand English.

Exactly.

I think the restaurant paid her expenses, btu cannot even be sure of that. She was pretty mad

If they paid her expenses then it's good she went after them and obviously she had no case for more.

Because people are spending ridiculous amounts of money on the trip.

That doesn't mean they get more lol. And the op is local enough to drive easily there.

Trust me, Disney hands out plenty of fast passes, it won't kill them or anyone else. People forget that if a ride goes down, they hand out anytime fastpasses to many rides. Does that mess up the whole system, probably, but it is what it is . Some fast passes for inconveniences, would not hurt anyone. Especially when they handing out fast passes for listening to them talk about DVC.

If you want stuff you have to get yourself to the person who will give you stuff. They didn't. Tram drivers and emts aren't the right people. The ohana CMs aren't they right people. The op was told who they should have gone to. They didn't. If they had gone to the right people then they would have gotten their so important fps.

Maybe a fast pass would be a nice gesture if you had to take time out of your touring schedule to go to the nurses station and get a bandaid.

Accidents happen. Disney has first aid stations because of this. They are staffed by registered nurses. Unless I go see my stepmom (who is a nicu nurse so if little help to me) I can't go see a registered nurse for no extra cost. I can't walk into a grocery store and just grab a bandaid or ibuprofen from a bottle and leave. They object to that. But at Disney they GIVE you these things if you have a problem while you're there and make your way to them.

My son was injured at dca on the mater ride. The nurses were worried his cheekbone was broken AND there was extra time given to talking with the adults to make sure it was actually the ride that hurt him. They were absolutely perfect about it. Having a hurt cheek is a bummer of a way to close out a gorgeous night at dca. But he got good attention from professionals who made sure he was safe, he got one of their excellent ice packs, we got him a hot cocoa at Starbucks, and about a month later Disney started putting padding on the side of that ride so that the whipping turns wouldn't slam any more kids' cheeks into the hard side of the ride.

Who needs a FP?

 

[Nancyg56]

@bumbershoot my husbands aunt thought that the restaurant was liable. They were not. We have good will insurance on our homeowners policy that will cover an accident or injury on my property. It does not mean we did anything wrong or that we are liable for expenses. It is simply good will.

She thought the restaurant was negligent and wanted more than the first dr costs. I am not sure if her own health insurance picked up the surgery. She was stinkin peeved though.

 

[KrazeeK120]

Not always. I know a TEEN driver who was in a multi car accident and she was one of the ones who hit someone in front. But the cop only cited the first person (who was in the very front) because they were being SO unsafe that they caused the accident. Which happened while going uphill.

Ok, but in the situation I was discussing, it wasn't a matter of someone being unsafe. If someone slams on their brakes to avoid hitting a person or animal who jumps into the road ahead of them, that's not unsafe behavior. If you do something unsafe that causes an accident, then of course that's your fault.