Bad experience

[Klayfish]

No, it must be Disney's fault, they need a softer surface in the wave pool

They have them....they're called "other guests".

 

[AngiTN]

To me the difference is all on who initiates the offer for compensation, be it a free FP or something more
When Disney offers to do something for a guest that's great. I take no issue with it
When the guest goes fishing for something from Disney for a said offense, minor or otherwise, I have issues
Doesn't matter one bit at all if it's for the same exact issues, quite honestly. I just don't support going around with a hand out expecting something, for any reason.

 

[AngiTN]

They have them....they're called "other guests".

 

[Karin1984]

Why does there need to be compensation for a non-issue? The kid got bumped and was determined to be fine. Why does it need to go any further? Knees get scraped, kids trip over curbs, accidents happen. Why does more need to be done??

I think this a cultural thing. Sueing/blaming someone is very American. My mom once tripped on the sidewalk in New York (We are from Europe), she fell and within seconds a local was standing next to her saying she had to sue the government. We laughed, I helped her up and we went back to the hotel. That was it. That is where it ended.

I am sure a lot of Americans are like this as well, but also a lot who think that someone else needs to pay/take the blame for misfortune. (At least that is what I think as that is how Americans are portrayed to us in the media )

 

[AngiTN]

I think this a cultural thing. Sueing/blaming someone is very American. My mom once tripped on the sidewalk in New York (We are from Europe), she fell and within seconds a local was standing next to her saying she had to sue the government. We laughed, I helped her up and we went back to the hotel. That was it. That is where it ended.

I am sure a lot of Americans are as well, but also a lot who think that someone else needs to pay/take the blame for misfortune. (At least that is what I think as that is how Americans are portrayed to us in the media )

Sadly, this is one time where the media isn't exaggerating how bad things are either. Only thing is it's not all of us but it's enough that the stereotype is earned for a reason. We do suffer from "it's always someone else's fault" way too much. It's quite troubling.

 

[MaryLovesPoohBear]

Because people are spending ridiculous amounts of money on the trip. It was an issue, the kid got injured because the tram stopped too quickly, they had to waste time with medical attention. Disney could have helped out and drove them to the next place. They could have made sure they were seated immediately, given them some fast passes. Its really not that hard.

And how exactly does that work? If there isn't a table, there isn't a table. Or maybe Disney should have displaced someone that was already there.

And for the all the people arguing that its not Disney's fault, remember the alligator incident? That wasn't Disney's fault either, a terrible tragedy and I don't know what I'd do if it happened to my kid, but still not Disney's fault that a kid went swimming. Disney took care of that for sure.

But, as you might remember, that child actually died. He didn't get a boo boo.

As I've said as well. I've had times when I mention my day isn't going well and they hand out fast passes and I've had legitimate real issues at the park and those fast passes are like gold never to be handed out. Yet someone gets injured, loses a good amount of time and Disney can't do anything besides call for medical attention?

But was someone injured? The child received medical attention from his mother, who was an EMT. Or at least from an EMT on the tram, that was known to the boy. The OP says that the boy will end up with a bruise.

If Disney gave out golden fastpasses to everyone that got a bruise while at Disney, they wouldn't have fastpasses at all. They would all be handed out to those that "are injured."

 

[DisneyOma]

Because people are spending ridiculous amounts of money on the trip. It was an issue, the kid got injured because the tram stopped too quickly, they had to waste time with medical attention. Disney could have helped out and drove them to the next place. They could have made sure they were seated immediately, given them some fast passes. Its really not that hard.

And for the all the people arguing that its not Disney's fault, remember the alligator incident? That wasn't Disney's fault either, a terrible tragedy and I don't know what I'd do if it happened to my kid, but still not Disney's fault that a kid went swimming. Disney took care of that for sure.

As I've said as well. I've had times when I mention my day isn't going well and they hand out fast passes and I've had legitimate real issues at the park and those fast passes are like gold never to be handed out. Yet someone gets injured, loses a good amount of time and Disney can't do anything besides call for medical attention?

No one is forcing anyone to spend 'ridiculous amounts of money' for a trip. Really, that "I paid $$$ I deserve everything" attitude is crass and obnoxious, IMO. Drive them to the next place? Then their car wouldn't be where they needed it after the meal. And I don't know of any parking lot CMs or ambulance drivers and EMTs that carry around a pocket of FP to hand out. Seating them immediately? Screw the other people who have been waiting and showed up on time?

If the OP had discussed this at the park, yeah, they'd probably be given a few FP. But now he's home, and if they do give him some FP, as he seems to be looking for that specifically, it will just be to get him to go away.

 

[robl45]

And how exactly does that work? If there isn't a table, there isn't a table. Or maybe Disney should have displaced someone that was already there. But, as you might remember, that child actually died. He didn't get a boo boo.
But was someone injured? The child received medical attention from his mother, who was an EMT. Or at least from an EMT on the tram, that was known to the boy. The OP says that the boy will end up with a bruise.

If Disney gave out golden fastpasses to everyone that got a bruise while at Disney, they wouldn't have fastpasses at all. They would all be handed out to those that "are injured."

Trust me, Disney hands out plenty of fast passes, it won't kill them or anyone else. People forget that if a ride goes down, they hand out anytime fastpasses to many rides. Does that mess up the whole system, probably, but it is what it is . Some fast passes for inconveniences, would not hurt anyone. Especially when they handing out fast passes for listening to them talk about DVC.

 

[JerseyJanice]

It would be the driver behind you's fault. You should never be following someone so closely that you hit them if they have to brake suddenly, for any reason. That's why they teach you to count "one one thousand, two one thousand" in driver's ed. If you get to the spot the driver in front of you was in before you started counting, you're too close.

True, and my point was that it wasn't your fault because you had to stop short, and for the same reason, I don't think it's the tram driver's fault in this story.

Corporations like Disney put a lot of resources into developing protocols and SOPs (Standard Operating Procedures). They base them on best practices which they learn from past experiences. Their employees can't go rouge and decide to deviate from SOP unless there is some glaringly obvious reason. The driver had no choice other than to stop the tram.

 

[robl45]

No one is forcing anyone to spend 'ridiculous amounts of money' for a trip. Really, that "I paid $$$ I deserve everything" attitude is crass and obnoxious, IMO. Drive them to the next place? Then their car wouldn't be where they needed it after the meal. And I don't know of any parking lot CMs or ambulance drivers and EMTs that carry around a pocket of FP to hand out. Seating them immediately? Screw the other people who have been waiting and showed up on time?

If the OP had discussed this at the park, yeah, they'd probably be given a few FP. But now he's home, and if they do give him some FP, as he seems to be looking for that specifically, it will just be to get him to go away.

It is what it is and that is what trips to Disney cost. I make good money and its expensive. I can only imagine many other people that make far less. And yes, they could put an injured person ahead in the seating line, considering they would have been there if they weren't injured on Disney property. Had Disney taken some minor effort, we wouldn't be reading and responding to this thread now.

 

[MamaBelle4]

Well I guess by the logic of some in this thread, I should've marched my, then, DD6 to guest services when she tripped and skinned her knee at MK and demanded fast passes, an upgrade to club level and free admission tickets for making their pavement to scratchy.

There IS. A reason to doubt OP's original story because there is something missing. A tram full of people, going at maximum 20 mph slams on the brakes. One child is thrown into the seat in front of him, either sideways or backwards so as to hit his shoulder, and parents don't realize he is hurt to the point where he can't move until the next trolley stop? What am I missing here?

 

[robl45]

Being a little dramatic aren't we? No you shouldn't get club level or free admission tickets. Maybe a fast pass would be a nice gesture if you had to take time out of your touring schedule to go to the nurses station and get a bandaid.

Well I guess by the logic of some in this thread, I should've marched my, then, DD6 to guest services when she tripped and skinned her knee at MK and demanded fast passes, an upgrade to club level and free admission tickets for making their pavement to scratchy.

There IS. A reason to doubt OP's original story because there is something missing. A tram full of people, going at maximum 20 mph slams on the brakes. One child is thrown into the seat in front of him, either sideways or backwards so as to hit his shoulder, and parents don't realize he is hurt to the point where he can't move until the next trolley stop? What am I missing here?

 

[MamaBelle4]

Had Disney taken some minor effort, we wouldn't be reading and responding to this thread now.

Disney did! They called an ambulance and Ohana still sat OP, albeit late, even though they were well past their reservation time. They don't deserve more than that.

 

[AngiTN]

Being a little dramatic aren't we? No you shouldn't get club level or free admission tickets. Maybe a fast pass would be a nice gesture if you had to take time out of your touring schedule to go to the nurses station and get a bandaid.

I'm sorry but no, every little scrape with a bandaid doesn't need a dang FP. Seriously getting out of hand now

 

[MamaBelle4]

Maybe a fast pass would be a nice gesture if you had to take time out of your touring schedule to go to the nurses station and get a bandaid.

That's a joke, right? Why does Disney owe me a fast pass for giving me a free bandaid???

All I see when reading your posts is I DESERVE MORE.

 

[robl45]

I'm sorry but no, every little scrape with a bandaid doesn't need a dang FP. Seriously getting out of hand now

And how many people do you think are getting hurt out of the thousands there? You are okay with them giving out fast passes for going to DVC presentations that 95% of the people won't buy but they are just going for fastpasses. But fast passes when someone is injured is a problem?

 

[JerseyJanice]

Had Disney taken some minor effort, we wouldn't be reading and responding to this thread now.

Had the OP not decided that a slight parking lot injury was something to be compensated for, we wouldn't be having this discussion either.

 

[NYCgrrl]

The way I see it the man who insisted on opening his umbrella is mostly to blame with Disney and the stepson reacting after this infraction. Thinking cause and effect.

Should I want some sort of additional compensation I'd pursue the other passenger even though the pockets of Disney are probably much deeper.

Based on the story as told I think Disney acted appropriately to mitigate a problem not of their making.

 

[MamaBelle4]

You are okay with them giving out fast passes for going to DVC presentations that 95% of the people won't buy but they are just going for fastpasses.

DVC presentations take how many hours? Why would you go and waste several hours to avoid standing in a couple 1/2 hour lines? That is just ridiculous.

But fast passes when someone is injured is a problem?

1) a scraped knee is not an injury.

2) a bruised shoulder is not an injury.

These are just ouchies.

 

[AngiTN]

And how many people do you think are getting hurt out of the thousands there? You are okay with them giving out fast passes for going to DVC presentations that 95% of the people won't buy but they are just going for fastpasses. But fast passes when someone is injured is a problem?

Disney is the one that has decided to provide FP for going to DVC presentations. So if people sign up to get them, no I don't have a problem with it, it's stated up front you get them and it's not the same thing as guest compensation for an issue at all.
As I've stated on a prior post in this thread, I have no issues with Disney opting to provide anything for any reason, when it's their choice to initiate the offer.
When people expect it I have problems with it. You shouldn't ever approach a situation with a hand out and that's what I see this as, going in with 2 hands out, for a band aid in one hand and a FP in another. That is wrong.