Bad Experience

[ronniereb]

Thanks to Mr. Diamond for stating in the best way possible.

Chuck if you are going to moderate follow the rules yourself.

 

[Chuck S]

I haven't posted in years and usually skip threads when they start to annoy me, but this keeps popping up and I can't sit by without putting my 2 cents in.

If I stay at a nice hotel anywhere and there are obvious housekeeping issues, I am going to either complain as soon as I get there if it is bad enough (like poop on a doorway or a used condom stuck on the underside of the bed comforter (had nightmares for months after finding that one)) or I will make it known to the desk sometime during my stay if it is cleanliness or something like that. I am a singular transaction with the hotel; if I find the stay uncomfortable, I will go down the street next time to the competition. Neither of us has a stake in the other, long term.

But if I am staying somewhere that I have ownership in and I am paying for services even before I get there, I shouldn't have to address issues the same as if I walked in off the street. There is a long-term relationship and responsbilities on both sides. Mine is to pay my dues on time and follow the rules of DVC. Their responsibilities is to meet the common standards that everyone agrees to (and knows about).

My question then is how is it remotely the person who upholds their end of the bargin fault that DVC did not fulfill their responsbilities? It is not unknown to housekeeping that the kitchen or bathroom should be cleaned to the common acceptable standard. Why is it my responsbility to point these shortcoming out as soon as I arrive? I do not nor will not do an inspection as soon as I arrive so I can list the things I see that are wrong and alert the proper department within some window. Everyone agrees these things were already to do done, why must I immediately notifiy the authorities when DVC has shirked their responsibilities? I will tell the appropriate people at my earliest convenience.

However, would you put up with a major room problem and not try to have it corrected foryour own enjoyment during your visit?

Lastly, I am surprised that there is a moderator on here that make it a point to repeat himself multiple times in the same thread. You have made your point, there is no need to go back and quote the OP just to show everyone you are right. It seems to me that being right is paramount to moderating.

Back under my rock..maybe.

It is a discussion forum. We are forum members in additon to being moderators. How can you have a discussion about a topic with someone if they say "I didn't say that!" when they clearly did? And what does being a moderator have to do with being a part of that discussion?

 

[Chuck S]

Thanks to Mr. Diamond for stating in the best way possible.

Chuck if you are going to moderate follow the rules yourself.

What rules have I broken? I have simply disagreed with your position.

 

[ronniereb]

Despite what your denial you have taken a saracastic tone which the guidelines clearly prohibit. If you re going to moderate on these boards I think you need to look up the definition of sarcasm.

Again, your room was "horrendous", had "severe problems" and was a "filthy pigsty" but you couldn't be bothered to contact anyone while you were at the resort?This is clearly a sarcastic statement. I chose not to address the problem at the time, a mistake I have admitted to several times through the thread yet you continue to point out that fact Mr. Moderator.

 

[dvcjim]

I have scanned about 1/4 of the post in this thread.


From what I gather the O.P. stayed at a DVC resort, the room was dirty, he didn't say or do much during his stay, but now after his stay is over has decided he wants to get something given to him, because the room was dirty?

right?

Has he stated what he would like for DVC to give him? A tote bag? a fast pass? cash? fruit basket?

what does the O.P. want?

 

[ronniereb]

I have scanned about 1/4 of the post in this thread.


From what I gather the O.P. stayed at a DVC resort, the room was dirty, he didn't say or do much during his stay, but now after his stay is over has decided he wants to get something given to him, because the room was dirty?

right?

Has he stated what he would like for DVC to give him? A tote bag? a fast pass? cash? fruit basket?

what does the O.P. want?

Acknowledgement from DVC that the room was dirty and anything they would like to offer up as restitution even if it is just an apology

 

[Newcastle]

Please let me be the next one to stay in the room with the poop on the door frame!!! Is there some sort of room lottery that I should enter in order to be granted this privilege?

 

[mamaprincess]

 

[Newcastle]

If you're offering, I'll take the fruit basket!

 

[ronniereb]

 

[Firebug]

Despite what your denial you have taken a saracastic tone which the guidelines clearly prohibit. If you re going to moderate on these boards I think you need to look up the definition of sarcasm.

Again, your room was "horrendous", had "severe problems" and was a "filthy pigsty" but you couldn't be bothered to contact anyone while you were at the resort?This is clearly a sarcastic statement. I chose not to address the problem at the time, a mistake I have admitted to several times through the thread yet you continue to point out that fact Mr. Moderator.

Well, I don't think it was sarcarstic. It is the truth. Why would you want to stay in a room that bad. Why wait until the trip is over? Of course you can say now that x number of days of my stay were ruined instead of saying one day was ruined as the hotel could have fixed the problem. I am sorry your stay was not to your liking. I know I am not Disney but can that be the apology that you are looking for or is it not worth enough?

FB

 

[ronniereb]

How many times can I say I should have said something earlier

I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier
I should have said something earlier

 

[Dean]

I haven't posted in years and usually skip threads when they start to annoy me, but this keeps popping up and I can't sit by without putting my 2 cents in.

If I stay at a nice hotel anywhere and there are obvious housekeeping issues, I am going to either complain as soon as I get there if it is bad enough (like poop on a doorway or a used condom stuck on the underside of the bed comforter (had nightmares for months after finding that one)) or I will make it known to the desk sometime during my stay if it is cleanliness or something like that. I am a singular transaction with the hotel; if I find the stay uncomfortable, I will go down the street next time to the competition. Neither of us has a stake in the other, long term.

But if I am staying somewhere that I have ownership in and I am paying for services even before I get there, I shouldn't have to address issues the same as if I walked in off the street. There is a long-term relationship and responsbilities on both sides. Mine is to pay my dues on time and follow the rules of DVC. Their responsibilities is to meet the common standards that everyone agrees to (and knows about).

My question then is how is it remotely the person who upholds their end of the bargin fault that DVC did not fulfill their responsbilities? It is not unknown to housekeeping that the kitchen or bathroom should be cleaned to the common acceptable standard. Why is it my responsbility to point these shortcoming out as soon as I arrive? I do not nor will not do an inspection as soon as I arrive so I can list the things I see that are wrong and alert the proper department within some window. Everyone agrees these things were already to do done, why must I immediately notifiy the authorities when DVC has shirked their responsibilities? I will tell the appropriate people at my earliest convenience.

Lastly, I am surprised that there is a moderator on here that make it a point to repeat himself multiple times in the same thread. You have made your point, there is no need to go back and quote the OP just to show everyone you are right. It seems to me that being right is paramount to moderating.

Back under my rock..maybe.

The problems with this approach are several. While I'm sure the OP is not one, there are actually people who are professional complainers. They complain about everything in the hopes of getting something in return. Disney, like all companies, deals with them on a regular basis. Now Disney has no chance of either confirming or correcting the actual problem. They are in the position of deciding whether to throw a bone or let someone be upset. I've seen my share of problems over the years at Disney and DVC specifically. The one thing I've learned is Disney is usually very good at recovering when there is a documentable issue and it is brought to their attention. Mistakes do happen and not all employees are top notch. And the most important issue on this subject is to make sure you let the appropriate people know when employees do a great job as well.

 

[TCPluto]

...I should have accepted the fact that my room was a filthy pigsty and not said anything. ....

Wait, isn't this in fact what you did do???

 

[ronniereb]

No I sent an email the day after we arrived home, before I started this stupid thread

 

[TCPluto]

No I sent an email the day after we arrived home, before I started this stupid thread

But while experiencing the issues, you said nothing to anyone nor did anything, you instead resigned yourself to staying in the squalor??

You never allowed DVC to address the issue when it was occurring. How is this fair to DVC?

And you want points returned to your account or some other compensation?

I vote no....

 

[Slakk]

I had two, one bedrooms booked, one for me and one for my married daughter, not an owner. Her room was perfect. I previously was given the only studio in the VWL, my home resort, without a balcony though booked at 11 months out at 9 AM. I find the DVC owners are given the shaft. I think they know we already own so there is nothing to sell. They were not helpful at all. If they are going to allow the DVC rooms to go downhill the value will be lost. I no longer wish to pay dues for that kind of treatment. I spent nearly $20,000 on this membership and I expect a deluxe room, clean and with working parts!

I had a two bedroom overlooking the garbage cans - it is called luck of the draw.
I actually liked it - in fact I am going to INSIST on the same view next year!

 

[TCPluto]

This was just the last draw. I am trying BWV this year if there are any issues then the other contract is going up for sale. I'll take the money and go to Europe.

I think selling is the correct answer for you.

 

[Slakk]

I look at the relationship quite differently. As part owner, I expect that it's part of my job to let them know when something is wrong.

Exactly.

When we were at VWL two weeks ago the towels had holes in them. My parents shrugged it off but I picked up the phone and informed Mousekeeping and received new towels and the offending towels were thrown away. My *home* deserves to have decent towels.

I really did not give it another thought...nor was my trip ruined by a 30 second call.

 

[starbox]

I think one thing all members can do is, in addition to immediately informing the management about inadequate housekeeping, to notify management when your room is well-maintained and spotless. On our last trip to VWL I encountered the best housecleaning I've seen, and we made sure management knew how pleased and impressed we were. Hopefully, they'll reward or recognize the responsible mousekeeper in some way and increase the chances that she will stay on staff!!