Bad encounter at IASW

[Nayan]

I really think the issue isn't the time- I'm sure we all don't have our itineraries planned around boarding boats or rides exactly at a certain time. It's the principle of the whole thing- are you going to let someone cut you, and then let someone else cut you, and then let a whole other big group do the same thing? Are you going to wait, for instance, 30 minutes for something like Space Mountain only to have a large group cut in front of you at the last second because they didn't want to wait, and pushed through you, perhaps even forcefully, to get to the front of the line?

Exactly. If I have to wait in line, so will you.

 

[LVSWL]

They were bullies, plain and simple. That behavior shouldn't be allowed ANYWHERE. I would hate to think that I couldn't say "excuse me" without fearing that the other family would wait for me at the end of the ride! I don't seek out confrontations, and I don't think the OP did either, but if anyone tried to verbally or physically tried intimidate me and especially my kids, I would not hesitate to make sure that the cast members/guest services knew exactly what happened. I would say that probably this family behaved like morons in every place they went. The OP also set a good example for her children by not letting someone walk all over her. It would have been better if the other family had been escorted out, but at least she showed her kids that you it's not ok to be bullied. Life lessons here. Tears & having to leave the park was unfortunate, but the life lesson that hopefully the OP taught her kids will be worth it.
OP, hoping for much pixie dust on your next trip.

 

[awilliams4]

I really think the issue isn't the time- I'm sure we all don't have our itineraries planned around boarding boats or rides exactly at a certain time. It's the principle of the whole thing- are you going to let someone cut you, and then let someone else cut you, and then let a whole other big group do the same thing? Are you going to wait, for instance, 30 minutes for something like Space Mountain only to have a large group cut in front of you at the last second because they didn't want to wait, and pushed through you, perhaps even forcefully, to get to the front of the line?

Maybe I am not explaining myself well.

My post has to do with description of the event. Again, I am suggesting that maybe there was more to the story. It seems that for very little to no reason another family was very confrontational and threatening to the point where CMs were offering escorts and suggesting security would be called. I find it hard to believe that saying you can say excuse me and that is it would cause this situation.

 

[awilliams4]

I would hate to think that I couldn't say "excuse me" without fearing that the other family would wait for me at the end of the ride!

I don't think you have anything to worry about. I would suggest that it took more than just that to generate the results.

 

[Mkrop]

Maybe I am not explaining myself well.

My post has to do with description of the event. Again, I am suggesting that maybe there was more to the story. It seems that for very little to no reason another family was very confrontational and threatening to the point where CMs were offering escorts and suggesting security would be called. I find it hard to believe that saying you can say excuse me and that is it would cause this situation.

I can believe that all the OP is said Excuse Me, look at the other post where a poster tapped a kid's shoulder and it suddenly turned into the dad saying they were shoving.

 

[aznshents]

Maybe I am not explaining myself well.

My post has to do with description of the event. Again, I am suggesting that maybe there was more to the story. It seems that for very little to no reason another family was very confrontational and threatening to the point where CMs were offering escorts and suggesting security would be called. I find it hard to believe that saying you can say excuse me and that is it would cause this situation.

You underestimate how frustrated, tired, and abnormal people can get on vacation. Especially at Disney World, and especially people who aren't nice in the first place.

 

[LVSWL]

I don't think you have anything to worry about. I would suggest that it took more than just that to generate the results.

I don't agree, but that's ok. In 25 trips I've seen people go off for no reason at all. It's not excusable, ever.

 

[KellyNY]

Maybe I am not explaining myself well.

My post has to do with description of the event. Again, I am suggesting that maybe there was more to the story. It seems that for very little to no reason another family was very confrontational and threatening to the point where CMs were offering escorts and suggesting security would be called. I find it hard to believe that saying you can say excuse me and that is it would cause this situation.

Well, she did went to CM and told him there were cutters in line, so I guess this was not exactly pleasant for cutters as well, and yes there should be some back and forwards.

 

[awilliams4]

I don't agree, but that's ok. In 25 trips I've seen people go off for no reason at all. It's not excusable, ever.

Then again, I see your point. I have seen a few myself.

Maybe I have seen enough to where when a few folk (this started at just 3 before CMs were alerted) pass me up, I know about all the hot tempered weirdos out there and just do my best to ignore them.

 

[aznshents]

What I am confused about that was brought up by a PP is how the OP managed to tell a cast member multiple times while still in line. Given the configuration of the queue, you don't get to speak to a cast member when you're in line except if you're right up next to the boarding zone, getting off the ride, or at the very front entrance of the ride.

 

[KellyNY]

What I am confused about that was brought up by a PP is how the OP managed to tell a cast member multiple times while still in line. Given the configuration of the queue, you don't get to speak to a cast member when you're in line except if you're right up next to the boarding zone, getting off the ride, or at the very front entrance of the ride.

Considering that she did it 15 min after first people cut, I assume she stepped out under rails or just moved all the way to the back of the line and them back to her spot. She had ner mother with them so I guess kids were with grandma.

 

[Cherinva]

If someone was that rude to me enough to scare my kids, I would have told the CM to call security...and then waited for them....people like that need to be taught a lesson...that kind of behavor is unacceptable.

I'm sorry this happened to the OP.....

 

[crostorfer]

You underestimate how frustrated, tired, and abnormal people can get on vacation. Especially at Disney World, and especially people who aren't nice in the first place.

I agree with this completely. I am a fairly calm and level headed person, but a 95 degree day waiting in line in Germany to meet Snow White for an hour with no shade caused me to become one of "those people", when we were the last people in line before her break, and a group of three people jumped into my daughter's meet to take a pic with the Princess. I *may* have had a very un-Disney like response.

 

[Phatoomch]

You are spending $600+ per day to enjoy your day with your family at WDW and because one person may or may not have a good reason to pass you are going to risk lawsuit, getting arrested, getting some jail time, possibly even a long prison sentence if the recipient hits their head hard when they fall down, getting kicked of WDW for good and ruining everyone's vacation?

I call bull!

I think she was metaphorically speaking ... and she did say if they threw the first punch.

I am not an aggressive or confrontational person BUT if I see somebody being intimidated/bullied whatever you want to call it and I can see they are not strong enough to stand up for themselves I will muster up the courage and step in. Moreso in a place like Disney rather then the grocery store because the 'victim' is on vacation in a happy place, no-one has the right to spoil that.

Sometimes, calling the offender out is enough to make them look like a plonker and stop the situation.

 

[Spindler2007]

Sorry that you went through such a bad experience. It must have been terrifying. I hate people like that. These kind of people should never be allowed anywhere let alone Disney World. They are nothing but scum. We have scum like that over here in the UK. They just make me so angry. They should have been kicked out of the park and thrown into the slammer

Sorry just got carried away there. I really do apologise

 

[Cyrano]

This has been a good thread where posters have offered views and/or support to the original poster.
It does not necessarily help with trip planning but it would be a shame to close the thread. Therefore to allow this to continue we are moving it to TP Community

 

[Goofy's_Biggest_Fan]

First of all, to the OP, there was absolutely no excuse for the behavior of the line-cutters. Even more, I am sorry your children had to see it. As far as the line-cutters, may all their teeth fall out, except the ones with tooth-aches!

As far as the actions (or inaction) of the CM's, I do think the queue CM should have been more proactive - especially after your second complaint.

The CM's at the loading dock, from what you have said, strike me as "deer caught in headlights" kids who really had no clue what to do. They didn't know any of what had transpired while you were in the queue line, and they were probably trying to figure out why you and your kids were upset. By then, the abusive family had loaded and were on their way. You said that you insisted that they call security, and that they told you they would notify security? While these CM's are well trained to handle special needs guests, it would be nice if they were a little better prepared to handle unruly guests

Then you said when you got off the boat, they told your mom that security was on the scene, talking to some of the abusive family? Who told you this? Was it the same 20 year old CM who offered to escort you, or another CM? Was it one of the CM's who boarded you on to the boat?

The young man at the end who offered to escort you, maybe I am just missing something here, but I think I would go a little easier on him. I'm sorry it seems the help he was offering seemed not enough given the whole situation you were enduring, but he did see that something was going on. Even though he might have known none of the details about what took place while you were in the queue line, he offered to make sure you and your family safely made it out of the attraction.

On the other hand, if they told your mom that security was on the scene, this CM may have had a little heads up as to your predicament and probably thought security was already on the scene. He may have felt an escort would have been sufficient.

I do find it odd that security was supposedly outside talking to "some of the family" while the other half of the family was ganged up at the boat dock waiting on you and your family.

At any rate, not cool. Sorry the OP had to put up with that garbage.

 

[staceyatdisney]

Sorry this happen to you. Thank you for posting this because I'll be in the parks in a couple weeks and you have caused me to "pre-think" my response should this happen to me. I found myself in a similar situation when a guy cut in front of me in a line of cars waiting to exit a parking lot. I went absolutely ballistic on the guy - before I knew it I was standing at his window screaming in his face to get out of his car. Well he immediately locked his doors and stopped trying to cut in front of me. I felt great! However, when I returned to my car my children were both very upset and crying. They had never seen me act that way and it scared them. After I calmed down I truly regretted my reaction. It was difficult to explain to my children how I made a mistake and I would not want them to react in a similar fashion.

This is a tough one as I know I would initially regret not saying something to line cutters, but for me it's not worth getting all fired up about these degenerates. I know, it's not right and it's the principle AND I agree 110%, but you never know what could happen. For me personally it's just not worth it. YMMV.

 

[DisneySweetheart]

...wingardium leviosa?

Not so much the Harry Potter variety, but more like the angry nun in Blues Brothers!

 

[mmay60046]

I don't want to minimize the scary experience suffered by the OP, but is a CM just supposed to take one guest's word over the other? How does a CM know that a reported incident isn't completely fabricated?

I used to work at Six Flags about 20 years ago (much different than Disney, I know).

Altercations between guests weren't common. When they did occur if we didn't actually see what happened we were stuck with he said/she said situations, and each side without fail would insist that they were completely innocent and without fault and the other party were brutish thugs who severely wronged them in some manner. We did our best to mitigate and diffuse the situation, but sometimes security would need to be called. Most of the time the conflicting parties were willing to let it go by the time security arrived, but there was a couple of times when people were escorted from the park.