I can't speak for Disney, but I've worked in customer service/hospitality my entire life, from simple retail, to resort hotels around the country, and it's pretty common that the pay rate is rather low. That is unless you are entering into a management position, but if you have no experience or background, you would most likely be placed in an entry level position. I work in the AC casino industry, and those positions start at about $8.50/hr. I hadn't been to DW in over 12 years until this past Oct., and I noticed an increased number of CM's of retirement age, and more company's are hiring them becasue often they are looking for part time work to either supplement their retirement, or like my 72 yr. old dad, to get him out of the house, he got bored with retirement real fast. On top of that, they're hard workers too.