Automatic Un-borrowing

[ChimneyJim]

Has anyone seen this? I may have missed it.

We had an early June reservation for VGC that we cancelled weeks ago with MS and during that chat our borrowed points were returned. Also had an early July at BLT that had borrowed points. I canceled this reservation last week but did not contact MS regarding points. I happened to log in today and saw those points were returned as well without any action on my part. I am quite surprised to see the automatic un-borrowing. Fine by me.

 

[lovin'fl]

Thanks for this update. I have a June 20th trip that I might cancel and have a bunch of borrowed points.

 

[n2mm]

Same for us. We will probably have to cancel (for the third time). I think it’s time to walk away. Summer 2020 is a wash for us.

 

[AZMermaid]

Thanks for the update! Do you know how long it was before they were unborrowed? I cancelled June 29-July 1 and they stayed in this UY. It is sorta workable if they stay, but ideally I’d love them to go back!

 

[CmdrThor]

According to the message on the website unborrowing is for all reservations regardless of arrival date.

When a reservation involving Borrowed Points is cancelled, the Borrowed Points will be returned to the Use Year they were borrowed from. This applies to all reservations regardless of arrival date. Please allow up to 15 business days for this process to be completed.

 

[ChimneyJim]

Thanks for the update! Do you know how long it was before they were unborrowed? I cancelled June 29-July 1 and they stayed in this UY. It is sorta workable if they stay, but ideally I’d love them to go back!

It was about a week.

 

[dismedvc]

According to the message on the website unborrowing is for all reservations regardless of arrival date.

I brought that up in another thread, and was told I was taking it out of context. see link below.

I think it is important to read the entire policy to keep it all in context. The first paragraph states it applies to reservations during closure and will be canceled by MS.

It then explains what will happen to those points being canceled weekly by MS. So, it is implied that the arrival date would be ones to be part of the closure.

View attachment 487599

Agreed, and I did read the entire policy. However, if (as implied in the fist paragraph) it only applies to reservations during closure that will be automatically cancelled by Disney Vacation Club on a week to week basis, there was no need to add "This applies to all reservations regardless of arrival date" in the second paragraph. That is what caused my confusion. If they were going to add anything in the second paragraph, I think it would have been clearer to say This applies to all reservations for as long as the resorts remain closed, or this applies to all reservations that are automatically cancelled. The way it is currently worded is confusing, at least to me.

I cannot believe, the notice DVC has posted is so poorly written IMHO given its importance. I would have thought DVC would have been more precise in their wording, so there could be no confusion.