Greetings Everyone,
I joined this thread a long time ago and then became a lurker as time went by. We were doing our own family reunion thing on the cruise (there were 13 of us) so I just read the advice from the rest of you.
This was my first
Disney cruise. I have been on three other cruise lines (Carnival,
Royal Caribbean, and Crystal). The Disney experience was comparable to the others with two notable exceptions -- food and debarkation procedures.
While I have no complaints about the quality of the food (it was good enough for me), the food in the regular restaurants (regular means everything except Palo) was not as good as the food in the regular restaurants of other cruise lines. On the other hand, the food in Palo is comparable to the best food on any ship or any restaurant I have patronized. We were able to get a reservation for 10 and were absolutely spoiled by the food and the service.
What is the "normal" debarkation process at Disney? I recognize that my namesake (Hurricane Charley) seriously disrupted all of the usual processes, but even without the hurricane, I didn't see any scheduling associated with exiting the ship. Do they normally send 2700 people off the ship at the same tme?
Up until that Saturday morning, we had a fabulous time on the cruise. The shows, the bars, the silliness (my brothers, sister-in-law, and nephew were recruited for one of the skits in the adult Golden Mickey after party), the games (our family specialized in coming in 2nd in most of the trivia contests), the spa, the Bingo, etc. -- they were all great. "The Walk the Plank" game was perhaps a little too silly, but we actually "won" that one. I don't have a St. Thomas complaint because we didn't snorkel in St. Thomas (or St. John) because we signed up for shore excursions too late. We did the Water Island bike ride and had a great time.
In San Juan, we had arranged a private tour, because we were going to the other end of the island to see what remained of the Air Force Base and our old house. It had nothing to do with Disney, but it was a success, nonetheless.
On
Castaway Cay, the high winds made the snorkeling conditions poor and it delayed the hair braiding, so the members of our group (who had reservations) were thrown off schedule. That was annoying in a small way. After reading this thread, I was expecting a magical experience from the Konch Koolers, but mine was pretty watered-down. On the other hand, the Tropical Depression, which looks like grape Koolaid and destroys enough brain cells so you can only act like a kid, was very potent (and magical).
All of my major complaints are related to that last morning. Some of our group were flying with
DCL selected transfers and flights -- others were separately arranged. I had arranged my own flights and transfers using
FLTOURS (based on this website). Kudos to FLTOURS -- they were great. When we finally got of the ship, they were waiting for us. Saturday morning, I called my airline and was told that my flight out of Orlando was cancelled. The next soonest available flight out of Orlando would be Tuesday. If I was willing to fly out of Miami, then I could leave Sunday morning. I booked the flight and booked a rental car at the Orlando airport. Done. We had some small adventures driving from Orlando to Miami, but nothing terribly distressing.
For those on DCL arranged travel, they were told that their flights were delayed. No one helped to reschedule their flights. No one coordinated any problem solving for them. They just got dumped at the airport. One brother got "lucky" and ended up on an evening flight that eventually left him in Salt Lake City. The following morning he flew the last leg of his flight. Another brother spent the night in Orlando; drove the following day to Atlanta; then flew to the west coast and finally got home around 2 am Monday morning.
I am very sympathetic to those people who were affected by the hurricane. I have lived in communities that have had to recover from tornados, flooding, and earthquakes. (It wasn't all in the same place. These were all different communities. And, it covers a lot of years. It's not like plague and pestilence follow me around, even if the hurricane was named after me.)
Here's what I think Disney should have done:
1. While we were waiting, instead of showing the Olympics Opening ceremonies (repeatedly), they should have given us local news on the impact of the hurricane. I understand the need to get everyone out of their stateroom -- we were good sports, we waited in the Disney Theatre -- but give us useful information on what is waiting for us outside.
2. While Orlando was hurricane damaged, surely the airlines (primarily Delta) have reservation centers outside of Orlando who could be busy re-assigning people to new flights. If Delta was unwilling to provide someone to coordinate people at the airport, Disney should have supplied personnel. Disney sells it as a complete service -- check your bags at the port -- and when there are natural disasters they should step up and help their customers.
Sorry for the rant at the end. I want to thank all of you for posts prior to the cruise. They were very helpful and informative.
For those you still cleaning up after the hurricane, you are in my prayers.
Good luck,
Charles (aka "Hurricane Charley")