Assistance from CMs....Am I a crazy person?

[Violet Parr]

I was referring to the vomit, not the OP

Okay, then yes, definitely, thank you. A biohazard is not the same as casual theme park contact.

 

[floralmouse]

I think...maybe...you were looking for some empathy? Which you would have gotten from me because I raised a projectile vomiter. We actually carried a "puke kit" with us when traveling. Ended up losing his retainer somewhere in Georgia on the way home from WDW because he puked into the bag and we accidentally threw the whole thing away.

He threw up all. the. time.

I think people who haven't had to deal with a puke-y kid just don't know how to respond but that doesn't make them a bad CM, necessarily. I know in the guest service field I've been trained how to help a breastfeeding mother, a person with a service animal, etc., but the only training on dealing with what is truly considered "hazardous waste" (the puke) is to focus on clean up ASAP. That's the priority.

Regardless, I am sorry this happened to you and it sounds like your little did OK the rest of the day, so that's a good thing.

 

[huhwhat]

Okay, then yes, definitely, thank you. A biohazard is not the same as casual theme park contact.

especially with the Ebola outbreak at that time !!!

 

[KrazeeK120]

One thing that I can think of is to be specific when you're asking for help (in ANY situation, not just puking ones).

The OP indicated that she asked the CM at the end of the ride what to do. He likely thought she meant "what should we do about the fact that our kid just puked in the ride?" Then she (or her DH?) went to Garden Grill to ask "for assistance." They gave some napkins. The person at Garden Grill may not have understood what they meant by "assistance." Then, they asked where a companion restroom is and were (unfortunately) given wrong information.

A lot of people mentioned that the CMs could have provided directions to the baby care center or first aid. However, the OP never asked where these were, and they are labeled on the park map. So, it may not have even occurred to the CMs that the OP didn't know where these places were.

I'm not trying to jump into anyone's heads here, but it's easy to see how the OP's general requests for assistance didn't result in the help she was seeking, because the CMs may not have fully understood what she wanted from them.

 

[SmithSmith]

human waste is a biohazard...............

It is only when there's presence of blood or a confirmed diagnosis of infectious disease.

 

[floralmouse]

One thing that I can think of is to be specific when you're asking for help (in ANY situation, not just puking ones).

The OP indicated that she asked the CM at the end of the ride what to do. He likely thought she meant "what should we do about the fact that our kid just puked in the ride?" Then she (or her DH?) went to Garden Grill to ask "for assistance." They gave some napkins. The person at Garden Grill may not have understood what they meant by "assistance." Then, they asked where a companion restroom is and were (unfortunately) given wrong information.

A lot of people mentioned that the CMs could have provided directions to the baby care center or first aid. However, the OP never asked where these were, and they are labeled on the park map. So, it may not have even occurred to the CMs that the OP didn't know where these places were.

I'm not trying to jump into anyone's heads here, but it's easy to see how the OP's general requests for assistance didn't result in the help she was seeking, because the CMs may not have fully understood what she wanted from them.

I agree.

 

[floralmouse]

It is only when there's presence of blood or a confirmed diagnosis of infectious disease.

Not where I've worked. At two different retail establishments, it was actually labeled as biohazardous and disposed of differently.

 

[huhwhat]

family bathrooms are clearly marked on every park map...here is a link for future visits
https://disneyworld.disney.go.com/m...pcot-guide-guest-disability-november-2012.pdf

 

[think-like-tink]

I read all the responses in this, I was kind of entertained.

OP, I am sorry this happened to you. I work in a preschool and I have to say, my boss and co-workers knew from the get go I don't do puke.I will however, hand the kid a trash can and call for help!

Compassion goes a long way. I think I get what you were trying to say. A simple "oh my, Im sorry, you can go here to clean up (insert right bathroom here) right now, I need to get this cleaned up".

 

[huhwhat]

OK, so this happened way back in November, but it's been bugging me ever since.



We walk out of the Land to get the stroller and diaper bag that has a change


But we think okay, maybe I can get a skirt or pants somewhere in World Showcase? I knew that Morocco sold those belly dancer costumes, so surely I can get a skirt somewhere? We try UK Pavillion, and find nothing.







(Thank you for listening to my long story/rant!)

you walked past a lot of family bathrooms, these are the locations


• Spaceship Earth East
• Future World West & East
• The Land - Soarin’
• Showcase Plaza - Refreshment Port
• Germany
• Morocco

 

[Toffeewoffy]

I think this thread has gone well beyond and should be closed now - if not actually deleted.

It turned abusive 8 pages ago, and I can't believe it's got to 15 pages and still not be closed!

I totally get that the OP feels she should have been sympathised with by the CMs; I'd feel the exact same way. Those of you who have decided she feels she's entitled are reading between the lines.

 

[ORMom2Four]

OP you weren't crazy...you were overwhelmed. Sure, we have all heard the stories of how a CM whisked someone away to a nice private A/C spot with washcloths and a sink and music playing, and then presents the person with a shiny new set of clothes and a stuffed animal for the kid...but that isn't the norm.

You were freaked out, and not thinking clearly (otherwise you would have either hopped a bus back to the resort immediately or plunked down the money on new clothes). The CM's told you where the bathrooms were and offered napkins. That's about the extent of what they are supposed to do. I do agree they could have presented themselves to be more sympathetic, as that would have gone a long way towards ameliorating your personal situation.

Lesson learned...always be packing extra clothes!

(in red above) I think you are spot on. We have all heard the stories about how great the CM's can be in tough situations--even a recent story on the DIS boards where an entire family's clothing, head to toe, was given to them free from the Emporium when they got drenched on a ride.

When nothing of the sort, not even a "let me help you", happened, it felt like OP was being ignored by the CM's while others are given special treatment. Going from CM to CM and not getting help other than directions or napkins was probably frustrating.

Sorry that happened, hopefully nobody else in the family got sick!

 

[prudence64]

(in red above) I think you are spot on. We have all heard the stories about how great the CM's can be in tough situations--even a recent story on the DIS boards where an entire family's clothing, head to toe, was given to them free from the Emporium when they got drenched on a ride.

When nothing of the sort, not even a "let me help you", happened, it felt like OP was being ignored by the CM's while others are given special treatment. Going from CM to CM and not getting help other than directions or napkins was probably frustrating.

Sorry that happened, hopefully nobody else in the family got sick!

Although the family that got drenched was because a cm made a mistake driving the boat (if we are talking about same story). Now, if a CM had puked all over her I would hope she would get a new outfit out of the deal

 

[mevelandry]

I did not read the whole thread but I agree that some affordable pants/shorts (even underwear) options should be available somewhere. I feel like it's hard to find anything under 60$.

Funny story: Last year, on arrival, I realized that I had forgotten to put panties in my suitcase!!!! Of course, I did not find underwears on site!

I spend all week with the same underwear, cleaning it with hot water and soap and drying it at night, and then wearing it again the next day!! I alterned once in a while with my bikini bottom (it's a good thing I wasn't wearing a one piece!)

 

[huhwhat]

I did not read the whole thread but I agree that some affordable pants/shorts (even underwear) options should be available somewhere. I feel like it's hard to find anything under 60$.

Funny story: Last year, on arrival, I realized that I had forgotten to put panties in my suitcase!!!! Of course, I did not find underwears on site!

I spend all week with the same underwear, cleaning it with hot water and soap and drying it at night, and then wearing it again the next day!! I alterned once in a while with my bikini bottom (it's a good thing I wasn't wearing a one piece!)

target.com could have shipped them to you in a day !

 

[Lisa loves Pooh]

Very true! If you haven't already, you'll quickly find that these threads bring out that side in people.

Anyways, it's easy to sit at your computer and call the OP crazy, because of course, Disney can do no wrong, but at the end of the day, I can't imagine anyone would be happy if they were walking around a crowded theme park soaked in vomit and no CMs (who all have been marketed as Fairy Godmothers mind you) couldn't even point them to a place where they could get new clothes.

Actually--no, not so much armchair quarterbacking.

Many of is have been there, done that, worn the puky t-shirt.

And we disagree with the OP aside from some few basic details such as unprofessional facial expressions.

Now--if we were childless and puke free, well you might have a case.


But here is the problem. Do we really want Disney taking guests aside because they smell and be given the inquisition? Do we really want Disney in the business of medical approval and disapproval for being permitted in their parks.
(I am sure some would LOVE that. But that would be a rights issue, I would think.)

Yes--Disney lets guests walk around because we are typically big boys and girls who can direct our own decisions.

I am sure there are guests on a regular basis who smell and stink to high heaven for a variety of reasons. Do we really want CMs in the parks giving unsolicited gentle reminders that clean non-stinky are available for sale? Are you sincerely suggesting that they offer opinion on the smell source? "Hello guest, you smell like vomit, how may I be of help?"

Don't think that will go over well.


And note--most of us who have the practical and unfortunate experience of vomiting family members know when to call it a day.

I don't know why--despite reading abundant posts where the OP attempts to explain why--OP just didn't take that break. It is inconceivable to me. Sorry. But that isn't armchair quarterback--that is real life, real word experience. If a situation is so bad that a change of clothes is necessary, once the first place was a miss, back to the hotel room (or RV) I go. But there was something stick that kept them in those parks to experience the perceived poor guest service.

But I do admit, I missed the part of the vacation planning video where a new wardrobe and pixie dust was promise to all pukers. Vomit does not tend to be a good marketing strategy.

To those who got better treatment over a medical event that was causing all the vomiting, clearly such situations were different and not really good comparisons. OP acknowledged that no medical attention was required.

 

[MichaelaF]

I don't know why--despite reading abundant posts where the OP attempts to explain why--OP just didn't take that break. It is inconceivable to me. Sorry. But that isn't armchair quarterback--that is real life, real word experience. If a situation is so bad that a change of clothes is necessary, once the first place was a miss, back to the hotel room (or RV) I go. But there was something stick that kept them in those parks to experience the perceived poor guest service.

Again, I realize I'm a glutton for punishment for answering. But since I haven't answered this clearly yet....

This happened on our last day at the parks, and we don't know when we'll be able to afford to go back next. We were celebrating my birthday, and had planned to see Wishes on our last night, since we hadn't seen it. Since our son was not acting sick after the fact, we wanted to try to make it over to see it (and have my parents bring clothes to meet us, which we figured - wrongly - would go faster). If either my son were acting sick after or it wasn't our last day, we may have intially done things differently.

I don't expect that to change anyone's mind, but since you asked about that specifically, I thought I should answer.

 

[Lisa loves Pooh]

Am I truly the only one who thinks it is SUPER inconsiderate of other guests/children and super unhygienic to remain in a theme park after being covered in vomit, even with a change of clothes? And to keep the recently-puking person in the parks? I mean, most daycares do not allow a child around other kids until they are 24 hours symptom-free. I'm not suggesting staying away that long, but at the very least, why would *anyone* want to stay in the parks and not shower?

Am I really the only one who thinks that is crazy germy? Even if it was just from eating the wrong things, vomit is not sterile!

VP

Depends.

I have a child who here motion sickness. And the triggers are random.
Most often, she is one and done. So if there is no fever, her demeanor after is significantly improved than before--than we are on our way. We do include if in medical forms for various groups we belong to.

She even puked on a cruise and we has her cleared--but only because seas were rough, half the ship was puking and the captain made specific announcements as well as advise his crew of taking precautions. As to why we didn't take those precautions--if just totally was not in my mind as she sailed a week long cruise just 2 weeks prior without issue and without Dramamine. This year, she and Dramamine daily to ensure no issues on our cruise and she takes a Dramamine anytime we to to a theme park.

But--we do get properly cleaned up and so long as there are no other symptoms, we do to on with our day. So my example of her puking several times at the park--once she puked the second time, we immediately decided to return to the room. But then she kept on vomiting and we opted for first aid and they offered private transportation.


So I'm not so bothered that OP went about her day if she figured her son was one and done. But once that was determined, if became her own responsibility to help herself. And as she still chose (electively of personally established requirement) that a change of clothes was necessary, there was no excuse to not return to her RV and get properly cleaned up. Because in her mind, what she could do was indeed inadequate. And you are right--that would bother me for her to of have that remedied before going about her day, Which included the choice to transfer to MK for Wishes.

I do NOT feel Disney should make medical assessments to kick guests out of the parks. That could cause all sorts of trouble.

 

[Lisa loves Pooh]

It is only when there's presence of blood or a confirmed diagnosis of infectious disease.

Vomit is always treated as a biohazard as if is not possible to determine a diagnosis on the spot.

While OP may have been confident that if was just too many sweets, I'm pretty sure OSHA does not want a business taking such chances with their employees.

So for purposes of all vomit in a public place, it is always a biohazard. Easily cleaned up with the proper tools--but a biohazard none the less.

 

[dminnie]

Again, I realize I'm a glutton for punishment for answering. But since I haven't answered this clearly yet....

This happened on our last day at the parks, and we don't know when we'll be able to afford to go back next. We were celebrating my birthday, and had planned to see Wishes on our last night, since we hadn't seen it. Since our son was not acting sick after the fact, we wanted to try to make it over to see it (and have my parents bring clothes to meet us, which we figured - wrongly - would go faster). If either my son were acting sick after or it wasn't our last day, we may have intially done things differently.

I don't expect that to change anyone's mind, but since you asked about that specifically, I thought I should answer.

Thanks for addressing why you didn't just take a break from the parks. Even on or last day, I would have taken the kid for a break just to be sure he wasn't sick and to change my clothes, especially with the amount of vomit you described. Sorry your last day was so bad. I hope you can get back soon.

Now, can someone tell me who is Meg Crofton? (Mentioned back on page 13)