Agree with the article. This seems to be the management style
du jour. Short-term bottom line vs costs of guest satisfaction. And we all read that Disney's overall main profit came from its theme parks. So people like me, who return to Walt Disney World time and again, feel preyed upon, our pockets picked, when we see less employees at the parks and resorts. And when we see less places to sit down unless we are paying for something to eat. Less CMs and less maintenance results in obviously less clean facilities, hotel rooms that are less clean or hurriedly clean, less frequently painted/refreshed spaces, immature/dumbed down CMs in place of seasoned/trained adults bc of the first group's acceptance of bottom-feeder wages and scheduling hassles.
Just read an article about
Walmart today which echoed the same sort of things. Months (even years) of chronic personnel shortages causing empty shelves, work revolts, misuse of management for unskilled labor. I used to have the perception that Walmart was great because of its low prices and vast variety. Now my perception is they reached a tipping point where I won't waste my time at Walmart, because I can't get my shopping list fulfilled and, anyway, I don't like the way they treat their personnel.
It's not a big step to say that Walt Disney World is also reaching its tipping point. The $2 parking lot increase was outrageous, in addition to a $1 increase 9 months ago. Last year's ticket price increase was less than a year following the previous increase. And the latest ticket increase was just 8 months after the previous one. I have noticed, as have others, that the Disney meat quality and dessert quality are low while food prices have increased quite a bit. Corporate food in general (such as fast food) has decreased in quality so much that I have given it up except for special occasions.
WDW is about to have a different perception by me and other loyalists -- from magical
-- to been there, done that, time to move on
.
