Are there any hidden perks for Concierge Suites?

[timrousbeastie]

So do you simply mention this to the concierge staff and they have your requested dessert in the lounge at a certain time?

No, we just told our servers in the MDR that we were leaving early and went up to the lounge. The desserts were not as fancy, but nice little pastries, chocolate mousse or the like (you may be able to see some in the photo) and tea, coffee, beer etc. from the bartender. None of us were particularly hungry so something a little lighter was just fine. The MDRs tend to be noisy so best part was to be able to sit quietly like this and talk about the day.

Nice family photo!

 

[ten6mom]

I have a really dumb question (new to DCL and only been on a couple other cruises). Is there a link somewhere that I can't find that lists the UNhidden perks of Concierge? I don't even really know what that means but you all have me interested!

 

[DCLDVC1]

I have a really dumb question (new to DCL and only been on a couple other cruises). Is there a link somewhere that I can't find that lists the UNhidden perks of Concierge? I don't even really know what that means but you all have me interested!

Just Google Disney Cruise Line concierge perks

 

[phinz]

We'd just ask for our dessert to go and take it to the lounge or sometimes our room if in a Cat T.

I've eaten my dessert to go in a Cat 4E, so it doesn't matter where you are. If you can't finish your dessert they'll cover it and send it with you.

 

[tink1970]

I'm a chocoholic so often I prefer the desserts provided in the concierge lounge to those on the MDR menu. Add in a hot chocolate from the fancy machine and life is good

 

[SuperDry]

In general, the concierge team are souped up customer service folks. Honestly I'm not trying to be vague, but the assistance my family needs very well will not be what you need.

Here's a specific example. On our first trip, my dad took his phone to castaway cay. All day. Even in the ocean. The hosts got rice to try to dry it out and also gave him an additional free internet package. I would hope you won't need those services, but they went out of their way.

I think looking at it as a "list of hidden perks" is the wrong way to go about it. The regular service levels on DCL are high, perhaps what you'd expect in a 3.5 or 4 star hotel. There's more or less a set list of services provided, and they generally provide them well. What Concierge level does is bump it up to what you'd find in a 5-star hotel (Four Seasons, Ritz Carlton, etc.): they try to accommodate every need and request to the greatest extent possible, including unusual ones.

Here's an example: at a 5-star hotel, I'd expect them to make minor repairs to my luggage that may have been damaged during travel. That's not a published benefit, but it is something I'd expect them to do, and would not expect of a 4-star or lower hotel. However, that doesn't mean that "luggage repair" is on the list of "hidden benefits" such that I should plan to bring all of my broken luggage the next time so I can take advantage of the free luggage repair. It's the same with DCL Concierge: there's lots that they can do for you as the need arises, but you shouldn't look at it as something that you get a list of just so you can be sure to take advantage of all of the benefits.

 

[Bettyscruise]

I think looking at it as a "list of hidden perks" is the wrong way to go about it. The regular service levels on DCL are high, perhaps what you'd expect in a 3.5 or 4 star hotel. There's more or less a set list of services provided, and they generally provide them well. What Concierge level does is bump it up to what you'd find in a 5-star hotel (Four Seasons, Ritz Carlton, etc.): they try to accommodate every need and request to the greatest extent possible, including unusual ones.

That was not my experience. A very simple request to accommodate two elderly ladies was totally ignored. An small overcharge was explained but not corrected. Service levels must vary over a wide range.

 

[P'colaBeachBum]

I have a really dumb question (new to DCL and only been on a couple other cruises). Is there a link somewhere that I can't find that lists the UNhidden perks of Concierge? I don't even really know what that means but you all have me interested!

From the Dream 1 bedroom suite on DCL website


Amenities

• Sealy Posturepedic® Premium Plush Euro-top mattresses
• Frette® 300-thread-count, 100% Egyptian cotton linens
• Premium Frette® bath towels
• 42" high-definition LCD flat-screen TV
• Blu-ray DVD player
• iPod® docking station
• Refrigerator
• In-room safe
• Hair dryer
• Phone with voicemail messaging
• Individual climate control
• Sofa and sofa chairs
• Dining table
• Elemis® Revitalise-Me bath, shower and spa products

Upgraded Amenities
While all Disney Cruise Line staterooms feature luxury amenities and world-class service, Guests of our Concierge Suites and Staterooms enjoy an expanded range of offerings:

• Down Duvets: Enjoy a superlative night’s sleep with the softness of genuine feather duvets, featured in Concierge master bedrooms.
• Pillow Talk Program: Guests of our Concierge Suites may choose from pillow options including hypoallergenic, feather and therapeutic memory foam.
• Personal Robe and Slippers: These plush comforts are yours to use for the duration of your cruise.
• Media Library: Located in the Concierge Lounge, this library features an extensive selection of music CDs, DVDs, video games and board games for your family to enjoy in the comfort of your suite.
• Complimentary WiFi Internet Service (up to 100mb). Usage fees apply after 100mb.

Verandah
Every Concierge Suite includes a private verandah, affording Guests sweeping ocean views and bracing sea breezes. Bask in the sunshine, enjoy leisurely conversations, coffee or cocktails, or simply admire the scenery as it floats by.

Your verandah features:

• Patio furniture
• Deck lighting
• Plexiglas® railings and dividers
• Childproof locks

Expanded Master Suite Option
For larger parties, add an adjoining Concierge Family Oceanview Stateroom with Verandah or Concierge Royal Suite with Verandah. On adjoining accommodations, the partition between verandahs can be opened to create a larger balcony for sharing, with access between rooms.

Pre-Arrival Services
Our signature Concierge services begin before you board the ship and continue throughout your vacation and beyond. Pre-reserve many of your onboard activities and services online, up to 120 days prior to your sail date. You may also inform the Concierge Team of your preferences 125 days prior to sailing, and they will make the bookings on your behalf when the 120-day booking window opens. Requests will be processed in the order in which they are received.

A dedicated Concierge Services Specialist is available Monday through Sunday, 8:30 AM to 5:30 PM. Call (866) 784-1654 for personalized assistance in planning every cruise detail, including:

• Port Adventures
• Reservations for Palo or Remy, spa treatments or nursery stays
• Dining room seating requests
• Special occasions and celebrations
• Any other special requests, from pre-arrival to post-cruise

Please note that requests are confirmed at time of booking and cannot be guaranteed. Guests under 18 years of age must have parent or guardian permission to call this number. All experiences are subject to availability and may be subject to capacity restraints.

Shipboard Services
During your cruise, the benefits of signature Concierge service begin with priority check-in and boarding at a dedicated check-in station. Our onboard Concierge team will meet you at a private welcome reception—exclusive to Concierge Guests—and will be available to attend to your needs, questions and special requests. Enjoy assistance with:

• Reservations (Port Adventures, Palo and Remy dining, spa treatments and nursery stays)
• In-suite dining from any of our rotation restaurants
• Dining reservation confirmations and changes
• Priority tendering in ports of call
• Updates to your personal itinerary
• Special occasions and celebration planning

Exclusively for Concierge Guests
As a Concierge Guest, you’ll enjoy exclusive access to dedicated areas on the ship, including the Concierge Lounge. Located amid the Concierge Suites on Deck 12, this stylish, modern retreat allows Guests to relax in quiet comfort, sip a cocktail, access the Internet, watch news on a large-screen TV, and enjoy complimentary food and beverages offered throughout the day.

From the Lounge, Concierge Guests can access a sun deck via a private entrance. Soak up the sun at this VIP onboard oasis and savor tranquil breezes, cooling water misters, cushioned lounge chairs, and a bar stocked with water and refreshments.

Show Less

 

[ten6mom]

From the Dream 1 bedroom suite on DCL website


Amenities

• Sealy Posturepedic® Premium Plush Euro-top mattresses
• Frette® 300-thread-count, 100% Egyptian cotton linens
• Premium Frette® bath towels
• 42" high-definition LCD flat-screen TV
• Blu-ray DVD player
• iPod® docking station
• Refrigerator
• In-room safe
• Hair dryer
• Phone with voicemail messaging
• Individual climate control
• Sofa and sofa chairs
• Dining table
• Elemis® Revitalise-Me bath, shower and spa products

Upgraded Amenities
While all Disney Cruise Line staterooms feature luxury amenities and world-class service, Guests of our Concierge Suites and Staterooms enjoy an expanded range of offerings:

• Down Duvets: Enjoy a superlative night’s sleep with the softness of genuine feather duvets, featured in Concierge master bedrooms.
• Pillow Talk Program: Guests of our Concierge Suites may choose from pillow options including hypoallergenic, feather and therapeutic memory foam.
• Personal Robe and Slippers: These plush comforts are yours to use for the duration of your cruise.
• Media Library: Located in the Concierge Lounge, this library features an extensive selection of music CDs, DVDs, video games and board games for your family to enjoy in the comfort of your suite.
• Complimentary WiFi Internet Service (up to 100mb). Usage fees apply after 100mb.

Verandah
Every Concierge Suite includes a private verandah, affording Guests sweeping ocean views and bracing sea breezes. Bask in the sunshine, enjoy leisurely conversations, coffee or cocktails, or simply admire the scenery as it floats by.

Your verandah features:

• Patio furniture
• Deck lighting
• Plexiglas® railings and dividers
• Childproof locks

Expanded Master Suite Option
For larger parties, add an adjoining Concierge Family Oceanview Stateroom with Verandah or Concierge Royal Suite with Verandah. On adjoining accommodations, the partition between verandahs can be opened to create a larger balcony for sharing, with access between rooms.

Pre-Arrival Services
Our signature Concierge services begin before you board the ship and continue throughout your vacation and beyond. Pre-reserve many of your onboard activities and services online, up to 120 days prior to your sail date. You may also inform the Concierge Team of your preferences 125 days prior to sailing, and they will make the bookings on your behalf when the 120-day booking window opens. Requests will be processed in the order in which they are received.

A dedicated Concierge Services Specialist is available Monday through Sunday, 8:30 AM to 5:30 PM. Call (866) 784-1654 for personalized assistance in planning every cruise detail, including:

• Port Adventures
• Reservations for Palo or Remy, spa treatments or nursery stays
• Dining room seating requests
• Special occasions and celebrations
• Any other special requests, from pre-arrival to post-cruise

Please note that requests are confirmed at time of booking and cannot be guaranteed. Guests under 18 years of age must have parent or guardian permission to call this number. All experiences are subject to availability and may be subject to capacity restraints.

Shipboard Services
During your cruise, the benefits of signature Concierge service begin with priority check-in and boarding at a dedicated check-in station. Our onboard Concierge team will meet you at a private welcome reception—exclusive to Concierge Guests—and will be available to attend to your needs, questions and special requests. Enjoy assistance with:

• Reservations (Port Adventures, Palo and Remy dining, spa treatments and nursery stays)
• In-suite dining from any of our rotation restaurants
• Dining reservation confirmations and changes
• Priority tendering in ports of call
• Updates to your personal itinerary
• Special occasions and celebration planning

Exclusively for Concierge Guests
As a Concierge Guest, you’ll enjoy exclusive access to dedicated areas on the ship, including the Concierge Lounge. Located amid the Concierge Suites on Deck 12, this stylish, modern retreat allows Guests to relax in quiet comfort, sip a cocktail, access the Internet, watch news on a large-screen TV, and enjoy complimentary food and beverages offered throughout the day.

From the Lounge, Concierge Guests can access a sun deck via a private entrance. Soak up the sun at this VIP onboard oasis and savor tranquil breezes, cooling water misters, cushioned lounge chairs, and a bar stocked with water and refreshments.

Show Less

Thank you!

 

[undertheradar]

Thank you!

Just be aware that the list is for a Cat T and above. Not the Cat V, which has reduced benefits.

 

[TestingH2O]

Just be aware that the list is for a Cat T and above. Not the Cat V, which has reduced benefits.

The only missing benefit for Cat V is in-room dining. You cannot get hot breakfast or dinner from the MDR. Everything else is the same including being able to order continental breakfast for room service on the day you disembark.

 

[phinz]

The iPod docks have been going away too. Not sure if Concierge has dropped theirs yet, but many of the other rooms don't have then anymore.

 

[birdmom]

I have a question for all you concierge veterans, my husband and I were thinking about going concierge on our next 2018 cruise. The plan was to get my kids their own "regular" room (by kids they are 21 and 17) If we did this are they still able to come visit us in our room? Is concierge separate from the rest of the ship?

 

[PrincessShmoo]

I have a question for all you concierge veterans, my husband and I were thinking about going concierge on our next 2018 cruise. The plan was to get my kids their own "regular" room (by kids they are 21 and 17) If we did this are they still able to come visit us in our room? Is concierge separate from the rest of the ship?

They can visit you in your room. They cannot visit you in the Concierge Lounge, or sun deck (if there is one).

 

[birdmom]

Does the Wonder have the same perks (lounge/ sundeck) as the new ships?

 

[PrincessShmoo]

Does the Wonder have the same perks (lounge/ sundeck) as the new ships?

The Wonder is getting a Concierge Lounge during her current dry dock. There's no Concierge sun deck on the classic ships.

 

[birdmom]

as always, thanks Shmoo

 

[DCLDVC1]

The Wonder is getting a Concierge Lounge during her current dry dock. There's no Concierge sun deck on the classic ships.

There is a small sundeck on the Magic. I assume the Wonder will have the same.

 

[PoopDeckPappy]

You can also expect that kids activities will be reserved for your family if they require tickets. For example, meeting the Frozen princesses that require tickets. When we met our concierge he had three tickets for us. If you don't want them they will release them to someone else.

 

[hudsosa]

Getting to go onboard before group 1 is always nice! Also, not waiting in line debating while tendering, just right up to the front .

Do you think this is an added perk that should be taken advantage of?? It's my families first DCL trip and we went with concierge, and this will probably be the only time we do that. Half of our party will not be in until 12:30 cruise day, and we all have to board together, but it's not too late to make plans to come in the day before if we can decide if a couple hours extra is worth the added expense (however I would feel better having everyone there the night before).