I think like the Disney parks and hotels, the pandemic gave Disney the opportunity to revaluate its practice and makes budget cuts under the guise of “Covid”. Things like the reservation system at parks and lack of housekeeping at hotels appear here to stay (plus lots of others, no lei’s at Aulani, Broadway show hasn’t come back at
Disneyland, less parades and overall staffing at the parks). Some changes to the cruises may be the “new normal” but time will tell. As long as Disney continues to fill staterooms they have no incentives to bring back those perks. It does appear they are finally upping the staffing on their phone lines.