So awful. I glanced back at this thread thinking of course this must be resolved by now. So sorry. It puts the worst taste in your mouth about a place that we all presumably loved hence the annual passes. Best of luck!Yep still waiting. Cancelled end of July. In typical Disney fashion I keep being told “soon”.
So awful. I glanced back at this thread thinking of course this must be resolved by now. So sorry. It puts the worst taste in your mouth about a place that we all presumably loved hence the annual passes. Best of luck!
Is there anything we can do, legally? I have been super patient.. but .. like.. it's now January 2021. How can they get away with this? Our passes expired during the shut down, so we asked for refunds super early.
This is so frustrating.
I come every once in a else to this thread and it's insane so many are still having issues, completely inexcusable.
I for the first time since i got ap's back in 2000 have downgraded to select. I don't park hop or really use photopass that much so it made sense to me, plus i get more days than with silver
Was able to renew online and go straight to the tapstiles for my first visit with the new pass, no issues
UPDATE again... Another 2+ months have passed without receiving my 2nd refund. I had a pass for myself, and my DD (age 13). Hers was refunded in October... Mine is still not refunded.
After several VERY frustrating e-mails to the 'VIP passholder' email address in which they wouldn't even look at my specific account I just spent about an hour on the phone with the VIP passholder line. The CM was very helpful, and I did not take out my exasperated frustration out on him as I know it's out of his control.
He was confused as to why my daughter's would have been processed but not mine. He was stating mine was showing as the extension. I explained both were on the same email cancellation. He spoke with the 'billing' dept, and said they are putting it back through. He could not give me a timeline or amount, and stated most requests are 6-8 or 8-10 weeks, but he said he hasn't seen my 'situation' in awhile.
As others have expressed in this thread it is mind-boggling that a multi-billion dollar company like Disney has failed so miserably with this process for their 'most valued' guests. They would have served us all better to give us an option to 'pause' our passes.
Hope so for you..Only my , a month ago received, not DH received yet either..Hope for you..hope it’s not the Annual Dues Statement that we just received..they were capable of sending that outPer the USPS delivery email I get telling we what’s coming in the mail for today...there appears to be something from Disney that might be my refund. Could it be? The end of this saga???? Almost six months of calls, emails, hair pulling, could my frustration END today? I will report back later this afternoon.
Yep I think you are getting it. We have been on a similar timeline it seems and we got one of ours today.Per the USPS delivery email I get telling we what’s coming in the mail for today...there appears to be something from Disney that might be my refund. Could it be? The end of this saga???? Almost six months of calls, emails, hair pulling, could my frustration END today? I will report back later this afternoon.