AP Only Info Thread Reservation System /Extensions / Refunds

[theFoof]

Thank you. So, since I have already received a partial refund for March 16 until July 11, does it mean that I can cancel for the remainder of my pass (July 11 until November 12; official cancellation date)? Can't visit anytime soon anyway :-(

It sounds like it yes, it says July 11 - your expiration date with any extensions as applicable. I'm assuming if you took the partial refund you still have your original expiration date so this refund should apply from July 11 to your original expiration in that case.

 

[JoeyEmmaMomma]

I clicked the link to cancel.
And it said pass(es). Should I assume my whole family of 5 is selected for cancel?
I wish it had been spelled out clearer.

 

[doleddanielle]

I clicked the link to cancel.
And it said pass(es). Should I assume my whole family of 5 is selected for cancel?
I wish it had been spelled out clearer.

Yes, it's for any passes linked to your account.

 

[PrincessV]

WHO SAID “IT CAN’T GET ANY WORSE”?!?!?!?!?!

 

[disneypharm]

It sounds like it yes, it says July 11 - your expiration date with any extensions as applicable. I'm assuming if you took the partial refund you still have your original expiration date so this refund should apply from July 11 to your original expiration in that case.

Thank you Oops! I should have said "original expiration date" not official cancellation!!

 

[cmarsh31]

No email. Still sitting on 3 out of 4 passes with their original expiration dates. Emailed the guest services email posted about 15 pages back last week... got a response from DVC who said they can't help me. To which I responded, of course you can't, that's why I emailed guest services not you, because after hitting redial exactly 146 times for the number I was told to call after calling VIPassholders 91 times before connecting, I didn't want to call again. He said he'd forward it for me... I copied and pasted the Passholder Email that stated that extensions would be posted by park open, which had passed.

So, no link to click... I'm not surprised.

 

[BridgetBordeaux]

Just got the email at 649pm.

I am already on hold and the expected hold time was 154 minutes at about 6pm which puts me at about 835pm when they may pick up the phone and talk to me.

I love having the speaker phone option!

 

[doleddanielle]

UPDATE!!
I got another email. I'm assuming the first link was for my bf's monthly pass. Now I got one for my paid-in-full pass. If you have multiple passes on your account, I would wait and see if you get multiple emails as I had.

ETA: The link in the first email I received sent me to the options page with the Contract ID on top; The link in the second email sent me to the page with my last name and type of pass on top.

 

[Violet Parr]

I'm super confused. I thought the extension was supposed to be for all the months that it was closed. I only have a 1 month extension in my email. ???

 

[Violet Parr]

I'm super confused. I thought the extension was supposed to be for all the months that it was closed. I only have a 1 month extension in my email. ???

Ok, I see that I already have been given an extension, but I never had a chance to opt for a refund. Hmm.

 

[elgerber]

Just got my email, didn't click on anything yet. I want to make sure I have it all straight first.
I have 4 AP's 3 DVC Gold 1 Plat non DVC. 2 gold do not want to cancel (unless they shut down again and we can't go in December). 1 Gold for sure cancel and the Plat probably cancel.
So for an example, 1 Gold original expiration 9/1, now shows 12/27. IF this were one I wanted to cancel..I could use the pass until August 11, and receive a refund from July 11 to 12/27?
If I don't cancel (two of them won't for sure), my new expiration would then be 1/27 (approx?)
Of course the Plat came from Sams and the others on credit cards that are cancelled. How will they know my forms of payment are now invalid?

 

[DisneyHomework]

I so want to see the math on the refund. And what if your platinum pass was an upgraded hopper? Prorated upgrade or prorated value of the Annual Pass?

 

[armerida]

So does this newest email mean that APs can continue going to the parks up until August 11 and then give their final decision?! If so, I would love to do a trial run and see if I want to keep the pass or get the refund!

 

[elgerber]

Okay, I decided to click on the link again and now I have options! Maybe the website just glitched clicking the link the first time? Okay, minor freak-out over. Chose the extension
View attachment 510110

When you got this, did you get a separate option for each passholder or is it all or none?

 

[ipianomantanner]

Um... so if we choose the cancellation you lose all the closed period refund, and only get refunded from August until the end of your pass??

Absolutely HELL no Disney. You absolute crooks.They are literally trying to pocket money from either being closed or making you keep it and refund it from closed.

 

[mitsukoshi samurai]

What If cancelled my pass by mistake

 

[brewhome]

I‘m not too happy about the only two options provided (screenshot below). My original expiration date was 1/11/21, which was then extended to 5/8/21, and I assume will be extended 30 days to 6/6/21. I can choose that, or I can cancel my pass effective 8/12/20 and take the refund.

I have two trips planned in October and November so I can’t take the second option... I’d lose my park reservations and have to attempt to purchase two separate tickets... that’s a no.

What I would have liked is an option to keep my pass active through its original expiration date of 1/11/21 and get a refund of the extended period of time from 1/12/21-6/6/21 to make up for the time I couldn’t use it this year as well as the benefit of the extra month... or even just to 5/8/21 would have been fine. I probably will not be able to use my pass during the extended time frame so it’s a waste for me to have it active then. The only way I can see using it next year is if quarantine rules are still in place this fall and we have to reschedule yet again.

Sigh.

 

[doleddanielle]

When you got this, did you get a separate option for each passholder or is it all or none?

I think it goes pass-by-pass. I only have two on my account: my paid-in-full Gold and my bf's monthly Silver. I got two emails: one with a link leading to a Contract ID for his, and one with a link leading to my name and Gold pass as identification for mine. I don't know how this will be for other people, but that was my experience. The emails were about an hour apart.

 

[brewhome]

Um... so if we choose the cancellation you lose all the closed period refund, and only get refunded from August until the end of your pass??

Absolutely HELL no Disney. You absolute crooks.They are literally trying to pocket money from either being closed or making you keep it and refund it from closed.

They’ve already extended the date on your pass, right? I think it’s August 12 through the new expiration date...

 

[GM24]

My original form of payment was Disney gift cards that were tossed when we got back from our trip last winter (lesson learned...). I didn’t see an option to ask for the refund to be processed to a credit card - anyone else have this issue?