AP Only Info Thread Reservation System /Extensions / Refunds

[Iowamomof4]

In the link, what were your options? Cancel in full, extension, partial cancellation?

It never showed me any options. All I saw was that message immediately after I logged in.

 

[hertamaniac]

I thought it was typed correctly IF you want to cancel your pass(es)?

If you prefer, you can cancel your pass and receive any applicable refund in lieu of the additional month. Please note this option can be selected now through August 11, 2020 by clicking on your personalized link.

 

[e_yerger]

I see, you don't want to apply your decision to all the aps associated with your account? I am in the same boat. I want to extend both my DD and myself but my son wants to cancel his. So it's back to the phone lines next week

Well I want to cancel my AP, and also the AP of two others I’m “friends & family” with. But all AP’s have different expiration dates.

 

[yulilin3]

Well I want to cancel my AP, and also the AP of two others I’m “friends & family” with. But all AP’s have different expiration dates.

ugh, it's such a freakin mess

 

[theFoof]

Wait, I am confused! So the link is for cancellation to get a refund for one month?!!! "If you prefer, you can cancel your pass and receive any applicable refund in lieu of the additional month. Please note this option can be selected now through August 11, 2020 by clicking on Personalized link."

I really don't get it!

Instead of receiving the "extra" one month that they haven't applied yet you'll receive a refund for how many days are on your pass from July 11 to its current expiration (the date after just the closure extension was applied). It also sounds like visiting between now and Aug 11 does not affect your refund if you choose that option so they are in a way front-loading the free month for everyone.

 

[e_yerger]

Instead of receiving the "extra" one month that they haven't applied yet you'll receive a refund for how many days are on your pass from July 11 to its current expiration (the date after just the closure extension was applied). It also sounds like visiting between now and Aug 11 does not affect your refund if you choose that option so they are in a way front-loading the free month for everyone.

That’s if they got the extensions correct on all passes....

 

[pepperandchips]

I thought it was typed correctly IF you want to cancel your pass(es)?

If you prefer, you can cancel your pass and receive any applicable refund in lieu of the additional month. Please note this option can be selected now through August 11, 2020 by clicking on your personalized link.

Yes, that is what it says, but I never dreamed that it would be "click here, log in, no place for user to confirm they indeed mean to cancel a pass, HEY YOU DID IT!"

 

[disneypharm]

Instead of receiving the "extra" one month that they haven't applied yet you'll receive a refund for how many days are on your pass from July 11 to its current expiration (the date after just the closure extension was applied). It also sounds like visiting between now and Aug 11 does not affect your refund if you choose that option so they are in a way front-loading the free month for everyone.

Thank you. So, since I have already received a partial refund for March 16 until July 11, does it mean that I can cancel for the remainder of my pass (July 11 until November 12; original expiration date)? Can't visit anytime soon anyway :-(

 

[doleddanielle]

Yes, that is what it says, but I never dreamed that it would be "click here, log in, no place for user to confirm they indeed mean to cancel a pass, HEY YOU DID IT!"

Exactly! I thought it'd show all the available options

 

[hertamaniac]

Yes, that is what it says, but I never dreamed that it would be "click here, log in, no place for user to confirm they indeed mean to cancel a pass, HEY YOU DID IT!"

For that option, they would need to hire Space X programmers.

Sorry if you're impacted adversely.

 

[pepperandchips]

For that option, they would need to hire Space X qualified programmers.

Sorry if you're impacted adversely.

I fixed it for you

And thank you for the condolences. I will probably wait and see if my pass expiration changes and/or wait for the phone lines to die down. I'll report back, of course...

 

[Best Aunt]

I tried calling PASSholder services and got an “all circuits busy” ya’ll my tired

same. I have not received an email, I just read about it on Twitter.

 

[pepperandchips]

At least I have you guys here to laugh with and shake our heads in disbelief together!

This is literally becoming comical. I'd laugh harder, though, if it was just tens of dollars on the line and not hundreds or thousands.

Feeling a little Britney on this one.

Hit me, Disney, one more time!

 

[doleddanielle]

Okay, I decided to click on the link again and now I have options! Maybe the website just glitched clicking the link the first time? Okay, minor freak-out over. Chose the extension

ETA: This is from a month payment AP

 

[hertamaniac]

Okay, I decided to click on the link again and now I have options! Maybe the website just glitched clicking the link the first time? Okay, minor freak-out over. Chose the extension
View attachment 510110

Yep...got it. Resort hopping only for us this fall/winter. Good grief!!!

 

[Iowamomof4]

Wait... I just realized, they're effectively reducing my refund by one month? My pass is set to expire in September after they extended it (original expiration was going to be May 12). But now they're saying they'll only refund from August 11 - the new expiration date? That would be only one month instead of two for me.

 

[GusGusTheMouse]

Once you make a selection via the personal link, do you get an email confirmation?

 

[Best Aunt]

Okay, I decided to click on the link again and now I have options! Maybe the website just glitched clicking the link the first time? Okay, minor freak-out over. Chose the extension
View attachment 510110

Thank you for posting. I’m still confused. If someone paid in full for an AP which has not expired yet and they cancel, do we know how much the refund will be? Is it for the number of days that the park was closed? Do they get anything for the days remaining on the pass after the parks reopen?

 

[pepperandchips]

Okay, I decided to click on the link again and now I have options! Maybe the website just glitched clicking the link the first time? Okay, minor freak-out over. Chose the extension
View attachment 510110

Was this from your actual email or from a link posted here? I clicked a link from someone's post on the previous page. I haven't gotten the email yet. Maybe I'm safe.

 

[doleddanielle]

Once you make a selection via the personal link, do you get an email confirmation?

There's no email confirmation, but I recommend printing the confirmation page or taking a screenshot of it. For the extension, it'll be visible on MDE "over the coming weeks."

ETA: Got an email confirmation about 30 minutes later!!

Was this from your actual email or from a link posted here? I clicked a link from someone's post on the previous page. I haven't gotten the email yet. Maybe I'm safe.

I got it from my email! The link is truly personalized as the page after clicking it for the second time now has my Contract ID on top. ETA: Monthly passes have a Contract ID, paid-in-full passes have Last name, AP type as identification.

Thank you for posting. I’m still confused. If someone paid in full for an AP which has not expired yet and they cancel, do we know how much the refund will be? Is it for the number of days that the park was closed? Do they get anything for the days remaining on the pass after the parks reopen?

I'm not sure they're exactly revealing how much the refund is for each person. Any payments during the closure that hadn't already been refunded will be retroactively refunded. I read on the Disney website, not on this link, that a refund will be given for August 11 - the extended expiration date. I personally paid in full, but this page shows monthly which is what I'm assuming is perhaps for my boyfriend's pass? But yeah. As long as the default is the extension, I'm absolutely fine with that.