AP Only Info Thread Reservation System /Extensions / Refunds

[ORD2KOA]

I haven't gone through this whole thread - but why in the world would they do that? In effect, that punishes AP holders who went one better and also had committed to a resort stay or two but also want to do the occasional day trip.

This is what happened to local AP holders with FP+ in the past. If you booked AP+ for your trip, you pretty much couldn't get another one any time before that.

 

[2vets]

This is what happened to local AP holders with FP+ in the past. If you booked AP+ for your trip, you pretty much couldn't get another one any time before that.

I have a word for this, but I won't express it here. It's been a long time (pre-FP+) since I lived in FL and had a local AP, but I suspect they might see an effect on AP sales after this. Not a great way to reward your most loyal fans. I'm so sorry, you guys.

 

[osufeth24]

Just keep an eye on Covid-19. We're up almost 9k today. They're closing bars.

I live in Orlando

 

[ORD2KOA]

I have a word for this, but I won't express it here. It's been a long time (pre-FP+) since I lived in FL and had a local AP, but I suspect they might see an effect on AP sales after this. Not a great way to reward your most loyal fans. I'm so sorry, you guys.

I agree. I'm not a happy camper. I'm hoping they'll refund our 2020-2021 Platinum AP renewal which now has a start date of July 17th.

I don't expect to go to the parks any time soon. Heat and Covid-19 being the main factors, but I can't see any reason in the foreseeable future to hit the parks the way locals normally do - check FP+ to figure out which park, enjoy a ride or maybe two, take a nice 3-5 mile walk, get something to eat, watch fireworks or some entertainment and go home after just a few hours. I don't see that happening.

 

[ORD2KOA]

I live in Orlando

Oops! Hi neighbor!

 

[Trinitys Ghost]

I haven't gone through this whole thread - but why in the world would they do that? In effect, that punishes AP holders who went one better and also had committed to a resort stay or two but also want to do the occasional day trip.

It doesn't make s lick of sense to me, either. But that was the reason CMs noted in chats and phone calls today.

To think, how many folks set up their passes to go with resorts earlier in the week, only to have to dismantle some of those rez's if they wanted to visit semi-randomly with their AP in the coming months.

 

[kelpricer]

I’m reading that someone is saying they got their AP refund today on their credit card. $383 for the time of closure. Not sure how accurate the info is but it might be worth it to check

 

[terri33inne]

I am at a loss as to what to do... our AP's non FL resident, activated on March 5, 2020. That was a short trip so we used 5 days. We had 2 more trips planned... one for 10 days in July, and another 10 days in February. We have now cancelled July, and Feb is up in the air.

• My pass expiration date has been updated to now show an expiration of June 30, 2021... not quite a full 3 month extension but whatever.
• I'm confused on the extension, and the 30 days? Does that mean they're going to extend it another 30 days? So when they update in October my extension would be until July 30?
• If you take the partial refund it states you cancel your pass... "Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund." So, if I do that option my AP would not work for our Feb trip if we end up going?

 

[yulilin3]

I am at a loss as to what to do... our AP's non FL resident, activated on March 5, 2020. That was a short trip so we used 5 days. We had 2 more trips planned... one for 10 days in July, and another 10 days in February. We have now cancelled July, and Feb is up in the air.

• My pass expiration date has been updated to now show an expiration of June 30, 2021... not quite a full 3 month extension but whatever.
• I'm confused on the extension, and the 30 days? Does that mean they're going to extend it another 30 days? So when they update in October my extension would be until July 30?
• If you take the partial refund it states you cancel your pass... "Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund." So, if I do that option my AP would not work for our Feb trip if we end up going?

yes it's 30 days on top of what they have extended already and yes your pass will be canceled if you choose the refund

 

[JayMunOne]

I am at a loss as to what to do... our AP's non FL resident, activated on March 5, 2020. That was a short trip so we used 5 days. We had 2 more trips planned... one for 10 days in July, and another 10 days in February. We have now cancelled July, and Feb is up in the air.

• My pass expiration date has been updated to now show an expiration of June 30, 2021... not quite a full 3 month extension but whatever.
• I'm confused on the extension, and the 30 days? Does that mean they're going to extend it another 30 days? So when they update in October my extension would be until July 30?
• If you take the partial refund it states you cancel your pass... "Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund." So, if I do that option my AP would not work for our Feb trip if we end up going?

Oh my goodness it's a no brainer. Take the refund. You only used 10/365ths or 2.7% of the pass and got a five day trip out of it. That's like 35 bucks!

 

[TigerlilyAJ]

I am at a loss as to what to do... our AP's non FL resident, activated on March 5, 2020. That was a short trip so we used 5 days. We had 2 more trips planned... one for 10 days in July, and another 10 days in February. We have now cancelled July, and Feb is up in the air.

• My pass expiration date has been updated to now show an expiration of June 30, 2021... not quite a full 3 month extension but whatever.
• I'm confused on the extension, and the 30 days? Does that mean they're going to extend it another 30 days? So when they update in October my extension would be until July 30?
• If you take the partial refund it states you cancel your pass... "Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund." So, if I do that option my AP would not work for our Feb trip if we end up going?

yes it's 30 days on top of what they have extended already and yes your pass will be canceled if you choose the refund

It sounds like the confusion is around the two types of "partial refunds" people are pursuing:
1) Closure refund, where you get a refund for the days you lost due to park closure. Your AP's original end date stays. So March 5, 2021, would be your end date, good for your potential Feb trip.
2) Remainder refund, where you get a pro-rated refund for the rest of the time remaining on your AP, canceling it altogether. This is good for people who know they are not going to return in the next year.

That is how I understand my options, along with the option of taking the extension on my AP Disney has offered, like your new July 2021 end date. But that was from a week ago, so who knows what has changed =?

 

[Medinaperez]

I think it might be time for Fl res to look at the theme park select passes. Since you can't park hop right now and you can't make reservations for more than 3 days if might be worth scaling down and then upgrading in 2021.

 

[yulilin3]

I think it might be time for Fl res to look at the theme park select passes. Since you can't park hop right now and you can't make reservations for more than 3 days if might be worth scaling down and then upgrading in 2021.

that's what my son is doing, we've always had Gold, I downgraded to Silver cause the added blockout dates were only for June, July so I can still use them come August but he is downgrading to select

 

[Medinaperez]

that's what my son is doing, we've always had Gold, I downgraded to Silver cause the added blockout dates were only for June, July so I can still use them come August but he is downgrading to select

Makes sense to save the money for right now but still keep the free parking and discounts.

 

[tarak]

I called a few weeks ago and asked for the refund for my daughter’s pass, since it won’t cover our next trip, even with the extension. They extended it, instead. I’m assuming I can still get a refund, as we clearly won’t use the pass during the extension, but man I hate having to call Disney for anything.

 

[JM23457]

Oh my goodness it's a no brainer. Take the refund. You only used 10/365ths or 2.7% of the pass and got a five day trip out of it. That's like 35 bucks!

There is no clarity about how much she'll get refunded. No indication at all that she'll get back the money for everything she didn't use.

 

[peteykirch]

I sent them an email since the chat option isn't showing for me, we'll see how it goes. I'd like to avoid calling considering the wait times people have been experiencing.

Unless I get an ap preview email I can't go until August anyway because, blackout dates. So I've got time.

I just got off the phone with a CM on the VIPassholder Line, and she confirmed that my pass and my fiance's pass were extended until March 2021. I think she misheard me because I said the website was showing the original expiration date, and the app was showing extended. She said that I should log out of the app and or reinstall it and it should have the correct date....

Though she said about 3 times that the expiration date on file for me is extended into March 2021. I asked because despite the website showing my pass expiring in November, I was able to make a January reservation for a park day. I told her I didn't want to book a day and then have the system cancel my reservation because my pass expired in November.

 

[kmermaid]

Forgive me but I haven't read all 95 pages but has it been mentioned why they are waiting until October to extend AP an extra 30 days?

 

[ocdb8r1]

i had a room at the Dolphin for Aug, and when I entered it into MDE, it only picked up my traveling companion. So my visit in Aug takes up my 3 days, while my sister's visit is tied to the Dolphin, and she can make more. I don't want to pay $250/night plus to stay on property (at the POP) when I can get very good rates at other hotels, but then I can't plan my trip. It's just all very frustrating when I spend thousands of $$ every year at Disney.

This must be a regular issue. I have Dolphin reservations for Feb. Linked in My Disney Experience and despite being in my name, it only actually linked to my travel companion. Now only one of us can make more than 3 days of reservations....and have tried too many times to get through on the phones to get it fixed. I'm trying not to stress given it's Feb, but who knows how all this madness is going to play out. Very close to throwing in the towel on Disney for the next 12 months (and asking for a refund on my AP).

 

[1lilspark]

Forgive me but I haven't read all 95 pages but has it been mentioned why they are waiting until October to extend AP an extra 30 days?

October 1st starts the fiscal year is my personal reasoning as to why

I’m just getting my popcorn ready for the inevitably of the announcement that the reopening will be delayed indefinitely + springs, the resorts already opened will shudder (I’m figuring Florida will be back on lockdown by mid July)