AP Only Info Thread Reservation System /Extensions / Refunds

[sara_s]

Has anyone's FL Silver AP changed yet? Maybe we're down on the list of priorities, hehe.

 

[cadd10]

Off the phone with Passholder line. Call was about 25 minutes. Asked about the extended expiration dates and refund. He said that all passes will be extended and we will get the refund - both. Not sure this is true even through I confirmed twice.

Other problem is that I purchased 4 passes with gift cards I no longer have. He said the refund would most likely be a new gift card or check. No date when the refund will be issued.

 

[Eastern]

did you request a partial refund.....or remainder of pass refund?

On one pass I requested a partial refund as that pass expired end of May. On the others, I requested remainder of pass with a specific reason. Remainder of pass is an option that must be requested and is not guaranteed.

 

[Runnsally]

Off the phone with Passholder line. Call was about 25 minutes. Asked about the extended expiration dates and refund. He said that all passes will be extended and we will get the refund - both. Not sure this is true even through I confirmed twice.

Other problem is that I purchased 4 passes with gift cards I no longer have. He said the refund would most likely be a new gift card or check. No date when the refund will be issued.

I totally understand the limitations, but the lack of CM consistency in information around this issue is comical.

 

[Eastern]

Off the phone with Passholder line. Call was about 25 minutes. Asked about the extended expiration dates and refund. He said that all passes will be extended and we will get the refund - both. Not sure this is true even through I confirmed twice.

Sounds great but don't see how that is possible.

 

[OKW Lover]

My FL resident Platinum pass has not yet been extended. However, I am on the monthly payment plan which might be a factor.

Called this morning (6/19) about 9:30 and was quoted a 16 minute wait. Actual time on hold was approximately correct - I didn't check exactly. It took all of 2 minutes to get my pass extended.

 

[randumb0]

Has anyone's FL Silver AP changed yet? Maybe we're down on the list of priorities, hehe.

My wife and son's but not mine

 

[Elle :)]

Our two platinum APs updated from 7/25/20 to 11/19/20.

 

[FinallyFL]

Has anyone's FL Silver AP changed yet? Maybe we're down on the list of priorities, hehe.

It is my understanding that if you are the monthly payment plan then the default is the partial refund not the extension. The extension is the default if you are paid in full.

 

[kylenne]

I just checked the website and my Platinum AP was finally extended. Went from 8/7/20 expiry to 12/2/20.

 

[sara_s]

It is my understanding that if you are the monthly payment plan then the default is the partial refund not the extension. The extension is the default if you are paid in full.

I was wondering if that's the case. We are indeed monthly. I've been reading reports that once you choose either way, that's it. I wanted to wait to see if I want to extend or not. Hopefully we'll find out soon.

 

[yulilin3]

Has anyone's FL Silver AP changed yet? Maybe we're down on the list of priorities, hehe.

Ne and my DD changed, not my son's, sabes pass, bought same day

 

[FinallyFL]

I was wondering if that's the case. We are indeed monthly. I've been reading reports that once you choose either way, that's it. I wanted to wait to see if I want to extend or not. Hopefully we'll find out soon.

I'm also waiting for more information, especially with regards to the limit on the number of reservations AP holders can make and whether locals can even get reservations during the fall weekends.

 

[julietsstars]

Our military tickets were extended to June 2021 but we're now not planning until 2022 - sooo gotta check that refund policy (or lack thereof)

 

[Iowamomof4]

Called yesterday to request the partial refund instead of the extension of our expired platinum passes. This morning, our passes showed back up with the extension date. Sigh.

 

[gatorlisa]

My parents' silver passes were updated this morning. Their new dates reflect the full 117 days. Went from 11/3/2020 to 2/28/2021. I would have though they would receive fewer days given 2 weeks in April and all of June and July are blockout dates for that pass, but looks like they didn't take blockout dates into account.

 

[EddieValiant]

Mine shows the new October 2020 date on the website. Not updated in the app.

 

[A Mickeyfan]

I just checked the website and my Platinum AP was finally extended. Went from 8/7/20 expiry to 12/2/20.

My Gold Pass still has my original renew date, Aug 3rd. I just checked. I have called and emailed 3 times each for the extension on date. I give up. I will let it expire and not going to replace until they are fully operational, even if it takes a year

 

[yulilin3]

https://disneyworld.disney.go.com/e...k-reservations/?CMP=ILC-DPFY20Q3wo0618200010A

 

[kristenabelle]

It's so interesting - I have an AP that was extended + renewal; planning a September trip offsite, and a split DVC points/cash stay in December. Wondering if I'll be able to book December park days before September, since they didn't say if booking will be limited to a specific number of months out (yet).