AP Only Info Thread Reservation System /Extensions / Refunds

[Welsh_Dragon]

My AP changed overnight. From 5 September to 31 December.

 

[goofy78]

Ours changed overnight. Original expiration May 23 extended to Sep 17, 2020.

 

[brewhome]

My platinum pass is still showing its original expiration date of 1/11/21. I have two trips scheduled this fall in October and November. Seems like there is no rhyme or reason on how they are working their way through the system, and I hope those of you that are going soon get resolution first!

 

[yulilin3]

My son's still hasn't changed, my DD and mine changed Wed

 

[DisneyOutsider]

Well I officially transitioned from the sad-boi club to the glad-boi club at around 7:30am this morning. That wait was a special kind of first-world torture-by-pixie-dust.

Now ready to battle the masses for those reservations for my upcoming stay.

 

[randumb0]

My wife's changed last night and now I'm the only one left. I'm still annoyed that my son's changed to a blackout date

 

[TigerlilyAJ]

My Platinum AP changed overnight: January 1 to April 28.
I feel like I'm still deciding if I want the refund, even though that might not be an option now. (For the record, I never received any emails about any of this.) If I don't take a trip from Jan 1 to April 28, 2021, I'm better off with the refund, even if I do take a trip this fall,when my AP would normally still have been good.
I'm in Canada and have the complications of
1) I'm technically not supposed to drive across the border for non-essential travel
-but I'm a dual citizen, so I and my kids can cross by car, but not my Canadian DH
-CBC News recently did a piece showing that pretty much anyone can FLY across the border, so if I want to spend 3 hours sharing air with a couple hundred strangers, I can, but we really want to drive for our next trip and
2) no matter how we cross, we're subject to a 14-day isolation at home when we return.
I hope I still have a chance to make my own decision. I feel like I'm being punished for not calling every day to see exactly when I had to make a choice after calling in April and being told I would be given one.

 

[DisneyOutsider]

My Platinum AP changed overnight: January 1 to April 28.
I feel like I'm still deciding if I want the refund, even though that might not be an option now. (For the record, I never received any emails about any of this.) If I don't take a trip from Jan 1 to April 28, 2021, I'm better off with the refund, even if I do take a trip this fall,when my AP would normally still have been good.
I'm in Canada and have the complications of
1) I'm technically not supposed to drive across the border for non-essential travel
-but I'm a dual citizen, so I and my kids can cross by car, but not my Canadian DH
-CBC News recently did a piece showing that pretty much anyone can FLY across the border, so if I want to spend 3 hours sharing air with a couple hundred strangers, I can, but we really want to drive for our next trip and
2) no matter how we cross, we're subject to a 14-day isolation at home when we return.
I hope I still have a chance to make my own decision. I feel like I'm being punished for not calling every day to see exactly when I had to make a choice after calling in April and being told I would be given one.

You're not being punished. You can still call them and request a refund even if your pass has been updated. I would just get it done before the parks re-open, and definitely don't book any park reservations with it unless you've decided to keep it.

 

[jdd]

Okay, weird one here - my expiration date has changed from 12/19/2020 to 12/20/2020. What the heck?? I'm sure they're swamped, so I'll wait another week or so, but guess I may need to call about that....

 

[osufeth24]

Still nothing here

 

[nascargirl]

AP Platinum x2 has not changed yet

 

[cadd10]

In the app, our Platinum Passes extended 117 days. On the website, they extended by a day?!? And I had called before to request a refund.

 

[jsmla]

My extensions showed up this morning, DH’s yesterday.

Me:
AP Platinum expiry in late January, 2021
new expiry May 25 2021

DH
AP Platinum expiry mid March 2020
new expiry July 12 2020

 

[OKW Lover]

My FL resident Platinum pass has not yet been extended. However, I am on the monthly payment plan which might be a factor.

 

[Eastern]

Called around 7:15 this morning, 5 minute wait ended up being about 1/2 an hour.

The first person said, "let me get you someone from passholder services who can tell you your options'. She said they are screening the calls to answer simple questions because passholder line has been overwhelmed. (I called the direct number 407 939 7277 but I was rerouted)

I was going to wait but felt I should call after I saw the extension on MDE.

***done after about 40 minutes from start to finish. Made refund request. She filled out form. No time frame for refund. Also checked on another refund request I made May 7th. Said it is still waiting to be processed. These were for out of state Platinum passes.

 

[tstein12]

My dates still are not updated on the Memberships & Passes screen. However, if I go to the Renew your Annual Pass page, the new dates are there for 3 of our 4 passes.

I just checked under "Renew Now" (since mine was originally supposed to expire 7/27/2020) and it reflects that both mine and my DD's APs have been extended. The extension is just not showing up on the main "Membership & Passes" page under my profile.

 

[tstein12]

Okay, weird one here - my expiration date has changed from 12/19/2020 to 12/20/2020. What the heck?? I'm sure they're swamped, so I'll wait another week or so, but guess I may need to call about that....

This happened to me too! Glad to know that it wasn't only me. However, as of this morning, my AP has been extended (by 117 days if you count the extra day they added on a few days ago).

 

[dnw25]

Called around 7:15 this morning, 5 minute wait ended up being about 1/2 an hour.

The first person said, "let me get you someone from passholder services who can tell you your options'. She said they are screening the calls to answer simple questions because passholder line has been overwhelmed. (I called the direct number 407 939 7277 but I was rerouted)

I was going to wait but felt I should call after I saw the extension on MDE.

***done after about 40 minutes from start to finish. Made refund request. She filled out form. No time frame for refund. Also checked on another refund request I made May 7th. Said it is still waiting to be processed. These were for out of state Platinum passes.

did you request a partial refund.....or remainder of pass refund?

 

[PrincessV]

Just for clarity, those saying they're getting refunds mean they're getting partial refunds for the time parks are closed, right? Nobody's getting a full refund, are they?

I think that's my giant obstacle. Because I renewed early on an AP expiring March 2020, and because I'm on monthly payments, I am effectively getting my full 12 months with the extension because it will be valid July 2020-July 2021. So no way is WDW willing to issue a cancellation or refund. Hesitant though I am about going to WDW for a while, I think I'll still be able to get the value out of it, considering I paid the discounted renewal price, even if I don't go to parks for the next few months. Maybe?

 

[Runnsally]

My experience with 2 Platinum APs..initially requested a partial refund several weeks ago - told I would be contacted by the escalation team if issues. Never contacted. Both passes were extended yesterday (in my case, to 12/20). Called again today to request the partial refund in lieu of the extension. The person I spoke with (very nice) submitted the request again. We’ll see!