AP Only Info Thread Reservation System /Extensions / Refunds

[yulilin3]

Another note: I see my new expiration in MDE online, not in the phone app.

Also, my son's AP that expired in April is still MIA entirely.

I seriously hate Disney IT. I am not techie at all but how hard is it to say "all AP get 4 more months, and execute" why is it always this trickle

 

[DGsAtBLT]

Does anyone know which email address would be best to send about further options for the passes? Unsurprisingly the CM I just talked to on the phone did not have any answers and also told me extensions had not started yet (so obviously nobody told phone CMs ). She did say she thinks we should make the decision before they get auto extended (I specifically asked that) so now I’m a bit frantic over here. We can’t use our passes before they expire likely not even with the extension, but would really love a better option before we go for a partial refund that can’t be changed once we start it. We’re out way more than the partial refund covers, which is our own fault for how we used/planned to use the pass, I know.

 

[Geomom]

No changes yet...gold AP expires 8/4...have a message telling me to renew....

 

[osufeth24]

FL Res Gold here, no extension or anything, expired in April, so still missing from MDE in both computer and phone

 

[PrincessV]

I seriously hate Disney IT. I am not techie at all but how hard is it to say "all AP get 4 more months, and execute" why is it always this trickle

I couldn't agree more. But I think I know why my son's AP is gone: he had a Silver, so even with days added, he'll be in the blockout period when parks open. So he gets zero compensation for unused days, I guess? I mean, we got what we needed out of it, so I don't feel I've lost anything financially, but I'm pretty sure I did not get what my contract stipulates.

 

[yulilin3]

I couldn't agree more. But I think I know why my son's AP is gone: he had a Silver, so even with days added, he'll be in the blockout period when parks open. So he gets zero compensation for unused days, I guess? I mean, we got what we needed out of it, so I don't feel I've lost anything financially, but I'm pretty sure I did not get what my contract stipulates.

other than the extension is anything else new popping up on your MDE, like a new button/feature

 

[PrincessV]

Sorry, one more data point I forgot but is maybe important? I had my request to extend already in place: via call/email in early April. So 1. maybe they're extending all the ones that already have notes on them to do so, and 2. doing them in order of when said note was received?

 

[yulilin3]

Does anyone know which email address would be best to send about further options for the passes? Unsurprisingly the CM I just talked to on the phone did not have any answers and also told me extensions had not started yet (so obviously nobody told phone CMs ). She did say she thinks we should make the decision before they get auto extended (I specifically asked that) so now I’m a bit frantic over here. We can’t use our passes before they expire likely not even with the extension, but would really love a better option before we go for a partial refund that can’t be changed once we start it. We’re out way more than the partial refund covers, which is our own fault for how we used/planned to use the pass, I know.

wdw.guest.communications@disneyworld.com'let them know you are writing about ap, yoour situation, and that you want someone to call you back, ASAP.
I did this and got a call 3 days later

 

[PrincessV]

other than the extension is anything else new popping up on your MDE, like a new button/feature

Nothing in MDE online; just the new expiration date. It doesn't even have the "Reservations Required" language in the blockout calendar. MDE in phone app still shows my original expiration date and nothing new.

 

[DGsAtBLT]

wdw.guest.communications@disneyworld.com'let them know you are writing about ap, yoour situation, and that you want someone to call you back, ASAP.
I did this and got a call 3 days later

Thank you!!

 

[yulilin3]

My silver ap just got extended from 5/14 9/08 I had renewed during the closure

 

[kmorlock]

No extension yet in MDE but, we are good through 1/22/21 still.

 

[Elsaalltheway]

No extension yet in MDE but, we are good through 1/22/21 still.

Same here but 1/21/21 and I hope to go in Jan feb of next year

 

[PrincessV]

Update: my extended expiration date now shows in both MDE online and MDE app. My phone is old, so maybe just took time for it to refresh?

 

[lhall7]

Calling them will just be a waste of your time. They can't help you because Disney has not announced anything concrete in regards to the AP extensions other than that they will be extended for the duration of the closure. They can't give you an answer based on message board speculation.

Thanks. I was really just thinking of calling to see if they could remove my decision for refund and wait to see what really happens before I make that decision. I was under the assumption that they wouldn't extend past the reopening date, but now that seems like it might indeed happen which would allow us to get another trip in with the pass. We have only used 5 days.

 

[mitsukoshi samurai]

I’m still getting 10/26/2020 my old expiration dates

 

[Rash]

Can I start a thread specifically for those of us whose AP expired during the closure and have disappeared from MDE so that we can post when they start to get extended?

 

[MouseMamaToMany]

Just talked to a cast member who told me that APs that expired during closure will only be getting the number of days between when the parks closed and when the pass expired. For me, I guess that is 55 days. Not 4 months like the unexpired passes are getting.

 

[randumb0]

No extension yet and my son's still does not appear

 

[osufeth24]

For reference I am connected with 5 friends that all have aps that I can see.

2 have gold which expire in July
2 have platinum expire in December
1 has silver expired in Sept

None have been extended.