AP Only Info Thread Reservation System /Extensions / Refunds

[Anna_Sh]

Mine’s extended from 6/4/21 to 9/29/21. It’s a FL Res Weekday Select. My two family members’ passes were extended as well.

 

[mitsukoshi samurai]

Report on TP chat of CM agreeing to put AP ‘ on hold’ for future use. Poster from NY.

quote
Disney is working with people on a case by case basis. They worked with us and we can use the unused months in the future when we are comfortable to return.
Unquote

All silver here and no extension

could be after the blockout dates end

 

[Welsh_Dragon]

Now I am stuck with this .... and apparently Disney World is actively using my location!

 

[yulilin3]

could be after the blockout dates end

Nope i have silver and was extended

 

[dagored]

Have a Fl Res Weekday pass. Was 3-12-21. Now 7-7-21. Ends during my block out days, really. Not happy.

 

[TLSnell1981]

Our gold passes expired in May. They have not been extended as of today.

 

[MusicalAstronaut]

Just talked to a cast member who told me that APs that expired during closure will only be getting the number of days between when the parks closed and when the pass expired. For me, I guess that is 55 days. Not 4 months like the unexpired passes are getting.

That's what they've been saying would happen, and it makes sense. Mine expired May 10th and they've been saying from the start that those of us who expired during the closure would only get back the days we lost. No reason to give me 4 months when I only had 2 left on my pass.

FWIW, I checked online & the app, nothing yet. Platinum Pass expired 5/10.

 

[MouseMamaToMany]

That's what they've been saying would happen, and it makes sense. Mine expired May 10th and they've been saying from the start that those of us who expired during the closure would only get back the days we lost. No reason to give me 4 months when I only had 2 left on my pass.

FWIW, I checked online & the app, nothing yet. Platinum Pass expired 5/10.

I assumed this would be the case as well, and planned an August visit accordingly. My Platinum pass expired the same day as yours It is a Bummer though, as it doesn’t give folks much of a chance to make arrangements and get back to the parks. And when you add the possibility of still not being able to get park reservations, even with the extension, that feels awful. Why extend my pass, if I still might not be able to get in, even if I manage to make it to FL? Ah well. It is what it is. I did get to attend SWGE passholder previews last year, which was epic and well worth it.

 

[MusicalAstronaut]

I assumed this would be the case as well, and planned an August visit accordingly. My Platinum pass expired the same day as yours It is a Bummer though, as it doesn’t give folks much of a chance to make arrangements and get back to the parks. And when you add the possibility of still not being able to get park reservations, even with the extension, that feels awful. Why extend my pass, if I still might not be able to get in, even if I manage to make it to FL? Ah well. It is what it is. I did get to attend SWGE passholder previews last year, which was epic and well worth it.

I do agree that it's not quite an equal exchange - I'd planned to go in March & May, and going in July/August in 1000000 degree heat with a limited park experience isn't the same thing. But, I'm not really sure what's feasible for them to do. I saw someone float the idea of "pausing" your pass until you want to come back, so instead of expiring September 10 or whatever you'd wait to start it again in December & expire in February. While a good idea, I don't know if Disney IT could handle that haha.

 

[MouseMamaToMany]

I do agree that it's not quite an equal exchange - I'd planned to go in March & May, and going in July/August in 1000000 degree heat with a limited park experience isn't the same thing. But, I'm not really sure what's feasible for them to do. I saw someone float the idea of "pausing" your pass until you want to come back, so instead of expiring September 10 or whatever you'd wait to start it again in December & expire in February. While a good idea, I don't know if Disney IT could handle that haha.

It would be nice if Disney IT could pause passes. That would certainly be the option I would take. While I LOVE being in The World, it’s just so doggone got in August!!!

 

[kmorlock]

Called the VIP Passholder line. I was told a ticket went in for a partial refund for us yesterday (I did not call yesterday, initiate or ask for a partial refund), we received the 4 month extension. I didn’t ask for that either. I requested a cancellation. I knew that was a long shot but, was told someone would call us. Today I was told that no cancellations or putting a pass on “hold” are being allowed. CM was a definite canned answer kinda guy. I know they are going through a lot so, I just chalked it up. Now I’m not sure what to do?

 

[Rash]

Our gold passes expired in May. They have not been extended as of today.

Looks like they will be based on the fact that mine were.

 

[Iowamomof4]

I never felt I was owed more days, but we're only going to have 50-something days left on our passes when they start the clock again and until today we weren't 100% sure exactly how that would go. And you have people here saying they requested a partial refund and then couldn't get it reversed, so it seemed like just being patient and waiting was the best course of action. Yet now we're hearing it's too late to request a refund. I'm just not feeling the love today. I really hoped they would wait until at least September to start the clock again. I can't even book a trip right now, right? So I'm screwed either way. Can't use my pass because I can't book a hotel, can't get a refund. Dh found out he has to self-quarantine for 14 days if we fly anywhere and might or might not be allowed to just work from home during that time. Just... not having a good day of news here.

 

[DisneyOutsider]

I think that if every every different group of guests here that feel they are being grieved got their way.. then Disney will basically be letting people in for free through all of 2021.

I think at some point, the mouse has to put it's foot down and say.. it's time to make up for lost money. Unless you opt for the refund option.. they're not going to be able to make you completely whole again.

 

[MouseMamaToMany]

I think that if every every different group of guests here that feel they are being grieved got their way.. then Disney will basically be letting people in for free through all of 2021.

I think at some point, the mouse has to put it's foot down and say.. it's time to make up for lost money. Unless you opt for the refund option.. they're not going to be able to make you completely whole again.

Unfortunately, you are exactly right. I’m trying to remind myself that these are true first world problems, and that helps with perspective.

 

[CarolinaBlue]

Just checked again and ours have been extended!

Gold DVC non-Florida resident
Expired on 5-19-20
New expiration: 9-13-20

Our late Aug. trip is covered! Now, if we can get park ressies.

 

[yulilin3]

I have said from the beginning, Disney put the wording out there and is doing exactly what they said they would do
Now if you're still upset i would bypass the phone call, which does nothing and email. Be clear on your grievances and if you want them to call you add your phone number
Wdw.guest.communications@disneyworld.com

 

[courtney1188]

Every time I call, I’m told I can wait and see, not make a choice yet, because they don’t know yet if anything will end up being offered to pass holders behind partial refund or extension. And that currently they can’t do anything besides those two options. Even via the emails for guest relations/APs, I’ve been told I can wait.But from what I’m reading here it sounds like if you don’t get the partial refund in time, it won’t be an option. Our platinum passes have not yet been extended.

(We’re in Michigan, where the virus is currently being contained quite well and we’re at significantly lower risk than Florida - I’m not comfortable traveling there this summer, and then school starts and we can’t travel then either.)

 

[randumb0]

Have a Fl Res Weekday pass. Was 3-12-21. Now 7-7-21. Ends during my block out days, really. Not happy.

That does you no good

 

[FinnFogg]

Every time I call, I’m told I can wait and see, not make a choice yet, because they don’t know yet if anything will end up being offered to pass holders behind partial refund or extension. And that currently they can’t do anything besides those two options. Even via the emails for guest relations/APs, I’ve been told I can wait.But from what I’m reading here it sounds like if you don’t get the partial refund in time, it won’t be an option. Our platinum passes have not yet been extended.

(We’re in Michigan, where the virus is currently being contained quite well and we’re at significantly lower risk than Florida - I’m not comfortable traveling there this summer, and then school starts and we can’t travel then either.)

We are in Canada and literally cannot travel to Florida any time in the near further. We had to cancel our March and May trips, and just this morning I cancelled our late August/early Sept trip because even if the border is open then, we will still likely have 14 day quarantine upon return. I would love an “on hold” option, restarting our annual passes once we are able to start travelling to WDW again (Nov at the earliest, but more likely in the new year). Frankly, if they restart in Nov, even if we can’t travel then I would still be able to get in March and May trips (as we had booked this year). I called the VIPassholder line, and they re-iterated the two options that are on the WDW website. When I explained that neither of those did any good for me, the CM was very clear that she could not do anything, but she could submit my specific requests to ‘the next level up’ for them to consider. She took over 10 minutes to fill out a very detailed form, and verified appropriate times in my time zone for a call back, so I don’t think she was just humouring me. Who know what will happen, but at least I tried.