AP Only Info Thread Reservation System /Extensions / Refunds

[yulilin3]

So another loooong phone call with the AP line
I have a unique situation where I was given wrong info back in May, I basically renewed my pass to Silver after being told by Gold AP dates would roll over along with the same Gold Blockout dates from March 16 to May 14 (expiration of Gold) so I renewed to silver confident that I would be able to use those Gold days in July
Anyways I have talked to them several times and have a case open that the CM can now refer to when I call. So the last time the CM told me to call as soon as my ap extended, which it did
The recent CM tells me that their ticket system is still down and I wouldn't be able to fix my problem until AP preview sign ups are available. He doesn't know when that will happen but he did reassure me that my Gold pass days will be added now and then my silver will have a new start and expiration date
So basically they ticket system isn't open
Also myself and DD ap extended but not my DS, he said there's no rhyme or reason on how these are going out and that this morning they didn't know this would be happening

 

[DisneyOutsider]

Thanks. I was really just thinking of calling to see if they could remove my decision for refund and wait to see what really happens before I make that decision. I was under the assumption that they wouldn't extend past the reopening date, but now that seems like it might indeed happen which would allow us to get another trip in with the pass. We have only used 5 days.

Well I suppose it can't hurt to ask regarding reversing your refund.. although first reports are that the new expiration date is only extended for the length of the closure. That could change, though.

 

[Welsh_Dragon]

Report on TP chat of CM agreeing to put AP ‘ on hold’ for future use. Poster from NY.

quote
Disney is working with people on a case by case basis. They worked with us and we can use the unused months in the future when we are comfortable to return.
Unquote

 

[Mrs.Reese]

Mine was extended but my parents has not been. At least things are moving forward.

 

[DVCjj]

Update: my extended expiration date now shows in both MDE online and MDE app. My phone is old, so maybe just took time for it to refresh?

Could you tell me what your MDE extended pass shows? Is it an actual date to cover the closure dates or just the name of your pass? Mine says :
Affiliation
Disney Gold Pass
That's all I see. Not even the old date. This is on the website on my PC.

Thank you.

 

[JM23457]

We have Platinum APs and they have not yet extended the expiration date.

 

[Rash]

For those of us with expired APs that no longer show in MDE, I thought a dedicated thread would be helpful. Post here when your pass is extended and visible again. Those following can set up instant notification show we know when it starts happening.

 

[PrincessV]

Could you tell me what your MDE extended pass shows? Is it an actual date to cover the closure dates or just the name of your pass? Mine says :
Affiliation
Disney Gold Pass
That's all I see. Not even the old date. This is on the website on my PC.

Thank you.

Yep, it says: "FL Res. Disney Gold Pass, Expires 7/18/2021"

 

[DVCjj]

Yep, it says: "FL Res. Disney Gold Pass, Expires 7/18/2021"

Thank you so much. Will keep checking. The thought of calling AP gives me hives.

 

[abooch]

I feel like tickets should be refunded or paused until the reservation system is concluded and park hopping is permitted.

 

[Welsh_Dragon]

I feel like tickets should be refunded or paused until the reservation system is concluded and park hopping is permitted.

Someone from NY on TP chat reporting being allowed to put partly used APs ‘on hold’.

 

[ct7878]

I have not been following this thread, but recent events prompted me to go looking for others who are in a similar situation. And so, here I am.

Dh and I had AP's that expired on May 12. We had a trip planned for the end of April that obviously got cancelled. Anyway, on Thursday night, our "expired" AP's disappeared from my MDE app. I assume this happened because I did not renew them? Have others had this happen? I'm trying to remain calm, but I expect I will no longer receive AP emails since Disney's system shows us without AP's. Will the passes show up again once the parks open?

Please be patient with me if this was covered recently. I appreciate your help and appreciate anyone explaining what we currently know or believe. I'll watch this thread from now on.

I am in a similar situation. We are platinum pass holder and my tickets expired 6 days after park closure in March. We had planned to renew the weekend they closed but for obvious reason we waited. While I am not that concerned for the 6 additional days, I was surprised to see the pass disappear and there not be a renewel option/discount. While we want to renew- we do want to get some clarity on things before doing so. I have always received AP emails but have not received the last message, so I am thinking that I am no longer be considered a pass holder at this time. We have been pass holders for 16 years so it is disappointinf that all communication would stop given the circumstances and park closure.

 

[yulilin3]

Thank you so much. Will keep checking. The thought of calling AP gives me hives.

Don't call, they can't do ending. The cm told me there's no rhyme or reason on the extensions going out. This morning they didn't even know extensions would start showing, they only knew when people started calling

 

[yulilin3]

For those of us with expired APs that no longer show in MDE, I thought a dedicated thread would be helpful. Post here when your pass is extended and visible again. Those following can set up instant notification show we know when it starts happening.

Merged you to the existing thread. It's really hard for moderators to keep track with multiple threads especially when we start getting news
This topic is being discussed here

 

[rteetz]

No extension for me yet.

 

[gatorlisa]

I have two non-FL-resident Platinum Passes in my account. I can also see my parents' Silver FL-resident passes. None of them have been updated with a new expiration date yet. 11/1/2020 and 11/3/2020 are the original expiration dates on these passes and online still reflects that.

 

[kmorlock]

I see an extension to 5/19/21 now. I did not ask for it though. I asked for a complete cancellation. I thought if they couldn’t approve a cancellation, we would just default to a refund. I might ask to have ours put “on hold” as well if that’s an option. We have an 23 month old and no way will she keep a mask on. I don’t foresee a trip for a very long time.

 

[Welsh_Dragon]

No extension for me yet.

Nor me.

 

[randumb0]

All silver here and no extension

 

[Christi0909]

Just talked to a cast member who told me that APs that expired during closure will only be getting the number of days between when the parks closed and when the pass expired. For me, I guess that is 55 days. Not 4 months like the unexpired passes are getting.

Seems fair, since no one else will be getting extra days beyond their expiration.