AP discount on tour not working?

[Ariel620]

So I tried to book the holiday tour this morning, but they said the AP discount only applies if you've actually used your AP in the parks. That can't be right, can it? A purchase of an AP is not good enough to get the discount?

Thoughts? I didn't book yet, since that didn't seem right.

 

[macraven]

Appears you need an activated AP for the discount?

 

[Ariel620]

Appears you need an activated AP for the discount?

Yeah, that's what she said when I called... but that's not usual right? If I have purchased an AP and will have an AP when I am there, don't they usually apply the discount?

 

[macraven]

If I read your post correctly, you will be booking that tour prior to having the AP which means no discount when you book that tour

Can only suggest you contact guest services to discuss it.

 

[Ariel620]

If I read your post correctly, you will be booking that tour prior to having the AP which means no discount when you book that tour

Can only suggest you contact guest services to discuss it.

It depends what you mean when you say having. I will have the AP (I purchased it) when I buy the tour tickets, but I will not use it (activate it) until I am in the park (the day of the tour).

So AP purchased before tour purchased, and AP activated before using the tour tickets. I think they usually give the AP discount for this.

But she said I only get the discount if I have used the AP before I purchase (so activated the pass).

 

[macraven]

Looks like you answered your question
The AP discounts kick in after it has been activated
( first usage)

 

[cschaaf]

I'd call again and see if you get the same answer.

Do you have your AP number yet or do you only get that when you pick up the physical card?

 

[Ariel620]

I'd call again and see if you get the same answer.

Funny, but this worked!

I called again today, booked it, paid full price, but she said as soon as I have my annual pass activated I can call back and get the reimbursement. She put a note in my file saying that I am due a reimbursement if I call back with my activated pass, and even gave me her direct number to call if there are any problems. I really didn't ask for all of this... I asked the question and she offered all of this. I will be doing the reimbursment phone call while I am there, since I will activate the pass that morning, and go on the tour that evening, so if there are any issues I will probably just give up on it, but she really seemed sure I will get the reimbursement.

Thanks for the suggestions everyone!