Anyone work in a bank?

[newtodcl]

Quick question - are bank personnel allowed to go to someone's home (i.e an elderly person) if asked in order to modify their account status ? This apparently occurred in GA, and I cannot imagine that it is an acceptable way to do business.....
Thanks for any enlightenment!

 

[2disneyboys]

I don't work in a bank so I don't know what the laws etc are, but I do know, that if you (or your "family" or "business") have enough money with a particular bank, the bank personnel (ie managers) will usually bend over backwards to make sure you are taken care of 100%. The office I work at has a very solid banking realtionship w/ a regional bank, and the office we deal with, man, we are treated like royalty when we are there (which is rare, because they usually come to us) matter of fact, later today, we are expecting one of the bank personnel to bring out new signature cards as we are changing some of the accounts co-signors.

I don't know what type of "modifying" you were alluding to in our orig post, but I do stand by the if you put/have enough money there, they usually bend over backwards for YOUR convenience theory as I have seen that for fact due to my boss's. we have even been w/ national banks & treated this way.

 

[cornflake]

Of course it's "allowed" - I don't understand why you'd thinkit wouldn't be an acceptable way to do business? It's done often in certain circumstances.

 

[kermit116]

I don't work at a bank, but a good friend just moved to another state - she has an in-home business. When she moved to the new state, she was really busy with the move and the branch manager at her bank in the new state volunteered to come over and change the account to be based out of the bank near her new house. I've heard that bank branches get credit for having accounts based in their individual branch, so it may be advantageous for a bank manager to come to someone's house if it means basing a large account from his/her branch.

 

[tar heel]

"Allowed" is an odd word to use. Most people look at this as outstanding customer service. Many people are physically unable to come to a bank, so they go the customer. My mother ended up in the hospital the week before my dad died. My dad's death coupled with her declining health made her very worried about the fact that I wasn't "on" any of their accounts and, thus, couldn't do any of the business. I called the bank, they drew up the appropriate documents and someone brought them to her room.

 

[JaymeC]

Yes, it would be allowed. We wouldn't do it without prior permission of the member (ie: We won't just show up on your doorstep) but odder things have happened. While I've never modified accounts (usually we're able to do this by Docusign and thus no home visit) I have hand delivered checks, paperwork, and other items. Especially for some of our more 'loyal' customers that have high amounts on deposit or in loans with us. Or if a mistake was made somewhere along our line, we'll do whatever is necessary to make it right and if that means someone taking a drive across town it's not a big deal.

 

[Anthony1971]

Yes, it would be allowed. We wouldn't do it without prior permission of the member (ie: We won't just show up on your doorstep) but odder things have happened. While I've never modified accounts (usually we're able to do this by Docusign and thus no home visit) I have hand delivered checks, paperwork, and other items. Especially for some of our more 'loyal' customers that have high amounts on deposit or in loans with us. Or if a mistake was made somewhere along our line, we'll do whatever is necessary to make it right and if that means someone taking a drive across town it's not a big deal.

PLease use the bank spell checker next time

L$yal customer

 

[ceecee]

My DH did home/office visits when he was a trust officer at a bank.
HOWEVER
A local bank manager in our area did home visits to an elderly client and cleaned out her accounts. She and her husband "befriended" her and drove her to places and helped clean her house, etc. She got caught but I thought it just horrible. They even got her to co-sign on a new house they bought.
If you wonder, call the bank.

 

[mrseace711]

I work for a local bank, its not against any rules.