Harambe....we didn't encounter any chaos. Well, maybe from some other passengers who were waaaay too nudgy about things. But, we did check our bags and found the kiosks extremely easy to use and fast!!!! Next time we'll have only carry-on, so will print boarding passes at home. I have to say that I don't know what other experiences others have had with other airlines but I found Song to be quite 'together'. I no longer look for the little 'perks' of flying....blankets, pillows, free snacks. I want an on-time, clean flight with a minimum check-in wait. I pack most of my own snacks. I did buy their food on the flight down and found it to be good. And yes, I paid $2 for that Snickers bar but I really needed some chocolate at one point. I would fly Song again. Even my dh, who has flown mostly in private corporate jets, says he found Song to be quite acceptable.