We have stayed at the Quality Suites Maingate East 4 times in the last six years. The first three stays were excellent. The rooms were clean, the pool warm and the service excellent. Last January 2002 the stay was not as pleasant. The room needed repairs, the staff were few and far between and the noise at the pool on several nights was horrible. It didn't help that a large tour group of guys arrived on Thursday and partied everynight. On the second night the staff did put a stop to it about ten o'clock. The breakfast was regular. Muffins, three different cereals, waffles, danishes, toast, juice, milk,coffee & tea. You could bring it back to the room.
I did write a letter to the manager about the broken items in the suite and the attempts to repair some of them. I also mentioned that this had been a quiet family hotel and I was not impressed with the party tours. I received a reply thanking me for my comments. End of story. I would stay there again due to its location, next of Old Town and the size of the units. I would not pay top dollar for this hotel. If you have specific questions I would be happy to answer them.
Nepean